Ortho Mattress

Apparently this location does not need the revenue. I went to this location on pomerado road tonight at 6:15pm. When I walked in there was a woman sitting on a bar stool talking to a man/​the only staff in the store who was sitting across from her on the other side of the counter. He did not acknowledge me when I walked in. No problem. I can walk around and look. I sat on a few mattresses. I circled around and found a mattress set I really liked. The name on the tag was Nutmeg. It was perfect. It was located a short distance from the counter where the staff continued to chat with the woman on the bar stool. Now I’m just feet away from him. He never looked my way, never said a word to me. The mattress seemed perfect, the price was right and I could have walked out with a purchase and delivery date. But no, he still ignored me. I walked past the counter, stopped with a smile on my face and still I was ignored. I have 2 weeks in which to find a new bed. Since I’m quite certain there is a great deal more competition out there I chose to walk out. I snapped a picture of him as he continued to chat.
I will call the store tomorrow. Hopefully that person is not the manager and he’s not a true representation of this store. I can guarantee I will not purchase anything from this store. But what I will do is share this experience with everyone I locally know; in addition to the feedback I receive from the store manager. Time will tell.

Malena is a super star sales person. From the time I parked until the time I left she was attentive and helpful. Not greasy and pushy like other places I’ve been recently. Their selection was on par with most places around town but this sales girl is what sold me. She spent the time educating me on what mattered most regarding the mattresses I was interested in. Then, she showed me a mattress I wasn’t even considering and helped me realize why I needed that particular mattress. Never mind the fact I spent almost 2X what I had budgeted… Malena made me realize how worthwhile an investment my sleep and health are. I’m so stoked on my Ortho experience. Been a long time Sleep Train guy but I’ll be buying mattresses from Malena from now on.

Very friendly and helpful service when discussing what kind of mattress might fit my needs and budget. First time shopping around for a nice bed, and got a lot of great information, without the hassles of salesman pressure. Would definitely recommend.

Edgar is the bomb. So helpful, really amazing customer service. He got us everything we needed and we left so happy. Can’t wait to get our new bed!

Just got an Ortho Avant memory foam mattress here and love it!
Worked with Scott and just gotta say had a great overall experience no high pressure sales tactics very laid back I highly recommend shopping here.

Love Ortho Mattress! I have purchased all of my mattresses from there (all two of them) and have never been disappointed. Delivery is always on time and easy. And in store the customer service is unbelievably wonderful! I was recently helped by Dwight and he was the most energetic helpful salesperson I have ever met. He helped me completely giving me all the insight on each mattress and staying in my price range. And when the mattress (Serta icomfort) arrived I couldn’t be more pleased! Everything about my experience was wonderful

Stay away and don’t believe in their 10 year warranty!!!
My wife and I bought a Sterns and Foster Deluxe mattress (~$ 3500) from this place about a year and a half ago to replace our $ 700 mattress that served us well for 10 years but was starting to make us feel older than we really were.
First year of sleep was great and we were happy with the purchase. Unfortunately, my wife and I have woken up increasingly with sore backs and sure enough our bed was definitely sagging in our respective sleeping spots. Great, we have a 10 year warranty on an expensive (and therefore better?) bed.
So, I called them up and they immediately referred me to their inspection/​warranty unit. For the honor of coming to our house to inspect the mattress, they charge you $ 58. OK. We thought we had an open shut case here as the bed was clearly sagging and our back were telling us that this bed needed replacing. Inspector came out, took some measurements and pictures of the mattress and box spring and left.
We followed up about a week later with Ortho. Ah, the problem was with the box springs since they had sagged about an inch. Ok, great, this may fix the issue and we were somewhat optimistic that this would help. Oh, but wait, to get the new set of box spring, we had to pay a $ 100 delivery fee. Huh, go figure, their bed and box-​spring is defective and we end up being asked to pay additional $ for them to fix the problem. Ok, my back hurts enough that I say okay fine, please deliver the new boxspring and if this fixes the issue, my happy back will help my unhappy head forget about this.
It’s now been a week since they delivered the replacement box springs and guess what? My back is sore once again and the bed STILL feels and looks like there are two concave up parabolas. This bed is feeling increasingly unusable and I feel completely ripped off. Stay away and examine the fine print on the warranties.
I will be contacting Ortho once again as well as Sterns and Foster and asking for a replacement or my $ back.

Never thought I would be writing a review on buying a Mattress, but the experience really was that great. Hassle free, personable customer service and a good nights sleep! Thank you James!

I can’t believe I forgot to review this place! We bought our mattress here in November, and had a great overall experience. The salesman (manager, I believe… wish I could remember his name) was very friendly and helped us choose a mattress based on how each of us sleeps. Other stores we’d visited just gave us the «Do you want soft or firm? Oh ok… buy this $ 4000 mattress then.» In fact, he showed us two models that we’d benefit from, and recommended the lower priced one as our best bet. He even price-​matched for us without us having to ask! Delivery was quick and easy, and the mattress has been amazing to sleep on. Both my boyfriend and I have commented on how we each wake up feeling so much more rested than before with our old mattress.
Also, just FYI… they carry a lot of the same stuff as Sleep Train, and their prices were significantly lower.

James was helpful and professional. He helped me choose a mattress which fit both my needs and budget. Definitely recommend this place for a great mattress at a fair price.

Wow! What great service… James is super knowledgable… My new mattress is the best…