Poway Hyundai

I’d rather donate a kidney than buy a new car. However, Amy and Leslie made it a fun and trusting experience. Deb and I felt we got a fair deal without any undue pressure or any tricks. We have a beautiful new Tucson with all kinds of great features. The finance guy seemed honest and straight forward also.

Don’t take your car here to get serviced. There staff is friendly and that’s the only good thing I can say. I made appointment for 945. Show up at 930. They say about an hour for a oil change which is way way way to long. I go get coffee while I wait and there are flys everywhere. I go to check on my car at 1030 and they are just pulling my car into garage. Takes them another 15 minutes to finish my car. What a joke. The only thing they did in the hour while I waited was wash my car, which they did badly. Water was dripping out all over my car door and trunk. Do not go here!!!

I purchased my new (used) car here on Friday and I had some pleasant and some not so pleasant experiences. We made our deal over the phone so that we don’t have to go back and forth forever. When I got there the salesman we spoke with was busy so another one helped us and she was kind. We got started pretty fast. Drove the car, Amy our salesperson told us everything about it, and went in to do paperwork. My husband went and took one more good look at it and saw some things (scratches, a dent, no spare) so the Manager (Leslie) came to talk with us and she was awful. She had an attitude with us the whole time and instead of being a friendly Sales Manager, she acted like no sale mattered to her and she lied to us. My husband stated we need a spare tire because he won’t let me drive around without one. Leslie kept asking me to give her my check (because I had a credit union pre-​approved check) and she’ll work on it, which then turned into she’ll find us a car with a spare and then she lightly chucked the check at us and said «keep your check» and stormed off. After that even the poor sales girl sat in silence for a few seconds so we thanked her and left. At this time, Tim the Finance Manager came after us and tried to help. In the end, I did get my car and they agreed to fix the dent but no spare (they wentbdown a smidge in price so I can buy my own spare). Overall, I did get the car I wanted from here, Amy was kind (as was Alex the salesperson we originally spoke with), Tim the Sales Manager was nice and wanted to sell their cars, but thanks to Leslie, I’ll never recommend this dealership to anyone and she made my exciting experience somewhat negative.

I would definitely buy a car here.
Went in to get a new car, as a college graduate, just moved here with no downpayment. Mohammed took us for multiple test drives, overall it was a great experience. Scott was a very nice any funny guy, and worked hard with us to get the deal I wanted.
I totally appreciate all of your help. The only reason it gets a four star is because negotiations took FOREVER– but I also realized I was probably a difficult customer. There’s also no manual in the car, but I’ll be back today for a detail, and hopefully my car manual!
Thank you for everything! I do love the car:)

The staff at Poway Hyundai are really friendly. Steve Engle helped me get my first set of brand spanking new wheels and I couldn’t be happier about it. He made my visit very pleasant, he answered all of my questions, he gave me a test drive, and most importantly he was patience throughout the entire process. I will definitely recommend Steve Engle and Poway Hyundai to my friends and family when they are ready to purchase a new car. Thank you!

This comment is strictly for the service department. I came in at 8am for my first oil change on my newly purchased vehicle and I was turned away. The service guy told me I had to make an appointment for an oil change, and since I didn’t, I would have to wait 3hrs which is absolutely ridiculous. I even called before I came and the service department never answered!
I told him that I go back and forth to LA, and he said there was nothing he could do. It’s funny because when I purchased my car my salesman said I could just come on in and get my «free» oil change, but that was definitely not the case. Thanks Poway Hyundai for turning away a 8month pregnant woman who just wanted a simple oil change.

One more update. The car you wouldn’t give me a loan for IS PAID OFF! Again, bad business karma for you — and I am in the mood for another new car — but guess what? Won’t be comig to you! You have lost a customer for life!

kind of a bait-​n-​switch. Shady sales/​finance people all around.
I even went online and used their online deal-​structuring tool. Everything looked attractive, and the website even said I saved over 3 hours if I had done everything in the dealership. So I come in, was handed over to another person other than the one who had initially called me – which was fine, the new person was nice and had good knowledge of the car. So then we get to the «negotiation» part of the process, which I thought was going to be quick since I did save 3 hours online… NOT! The finance department came back with totally different numbers than what was initially quoted online… I’m being unreasonable you say? The online tool is only an estimation, you say?
Right.
I am and was completely aware of that. But coming back from that mysterious finance department room and suddenly having some extra packages tacked on (to offset the rebates they were offering, I guess?) and not being clear with the actual and final sale price of the car is a little shady, don’t you think? I also said I’m a registered driver for a ride sharing app which which made me eligible for another $ 1k rebate. They said its gonna be a lot of paperwork and they would have to keep the car for another 30 days and so instead of a thousand, they would give me $ 500 instead to make it easier. No. Just… no.
Now a discrepancy is understandable given that there a lot of moving parts to a car buying deal. But suddenly, out of nowhere, I needed to pay a ridiculous amount of money as downpayment AND I would actually have to pay a hundred dollars (or was it two?) more monthly than I originally wanted. No. Just… no.
Then the finance person conveniently went, «well I have something else in the inventory that you might be interested in…» which of course I shut down. Then the person proceeds to give a spiel on how they know i’m trying to get out of my car and how they DO want to help out… so suddenly we’re best buds and they’re looking out for me? No. Just… NO.
Oh, and the document they presented to me? Well, it looked like chicken scratch with numbers written all over the page… exactly like Unilocaler Aaron’s photo (scroll down and see the photo he posted).
Overall… no. Just… NO!

Let me just start out by saying this is not how you want your first car buying experience to go. My father had bought his car here years ago so I had believed that I would be in good hands and have a good experience like he did. I work in Poway so I just happen to pass the dealership on the way to work and saw a car I was very interested in so I went ahead and looked at the car online ahead of time. When arriving a few days later to the dealership as soon as I stepped out of my car I was approached by a salesmen. Being in retail for years I do appericate good customer service but I didn’t even get a chance to look around without them coming on to strong.
I walked up to the car I had been interested in and noticed that it was about 1,000 more that the advertised pricing online and that was the deal price on the red sticker. I didn’t say anything because I wanted to see what kind of offer they would make to me. I drove the car for a test drive and I was very unhappy to have none of the questions I wanted from the car salesman answered. I put it aside and did my own evaluation because I had been researching this car for so long. I had mentioned to the dealer that I was a college student and I wanted a very reliable car for the price. I felt very rushed to be sat down at a desk and left to wait for about an hour while they got all my information. They came back with an almost blank sheet of paper with the price that was about a 1000 dollars more than advertised online. I was very upset to see this and then asked about it. They told me that the internet gives false pricing and it must be a mistake. Then began to say that the car was a different color so it couldn’t be the same one. I had pulled up their webpage and pointed out that it was the exact car, color, mileage and address of this location. He seemed somewhat stunned and said he would go see what he could do. So we waited…
Along came out the manager of the floor who began to apologize saying that their salesman was new to the business. I asked him to not blame the salesman for the price that he the manager had written up for me. I was very unhappy at the fact that they would lie about the car price and then blame it on a salesman. There were some other minor things that didn’t seem to add up as well and my mother and I left the dealership very unsatisfied.
Just a reminder to go online beforehand to do your research. And don’t let these people push you around with what is supposed to be a low price. Will not be going back

Great customer service. I washed my key fob and I thought I needed a new one. Noe asked if he could check to see if still worked. I handed my phone to him doubting that he could fix it. He changed the battery and voila it worked. He saved our family some cold hard cash. We will definitely be back for the great customer service and for noe not making me feel in adequate. The rest of the team in Parts & cashiering were also very friendly. Great way to start a weekend. Noe is great!

Amy did an amazing job helping me find my first car. She took her time searching the inventory for a car with the right mileage for the right price. I was pleased that I didn’t have to flag her down for some help; she came to me first. I left with a certified pre-​owned 2012 Hyundai Sonata with less than 40 000 miles for $ 15 000 flat (taxes and fees included). They negotiated the price with me to meet my budget. She even put a bow on my car for a cute photo op. The service was very efficient.
The only reason I wouldn’t give it 5 stars is because the registration sticker on my car says that it expired in 2014 when I was told that my registration wouldn’t be due until August. However, I will be calling/​visiting the dealership as soon as possible to get this problem fixed.

I had an awesome experience the moment I walked through the door. I was welcomed by Paul Crawford. He was super friendly and made me feel comfortable! Once I test drove the car, I knew it had to be mine!
I knew exactly what I came for and was able to buy the car that day! They really tried their best to work with me and made it happen. I am a first time buyer and had a great first experience. The process took long and got a little impatient but Paul made the time go by a little faster by making me and my mom laugh. A real consultant should be able to socialize with their clients and feel at ease instead of just straight business.
Thanks Poway Hyundai! You guys are amazing!

Typical used car purchasing experience: We were told to come in to the dealership negotiate their internet prices which we were happy to do. When we sat down to agree on a price, we were barraged with a dozen numbers, scribbles and fast talk. They even asked me to sign their scribble paper. We finally agreed on a price and when they sent us to «financial» where they had added $ 1,000 to the agreed price, added gap insurance and an extended warranty. We realized this after wasting hours of time and energy. When we pointed out the mistake to the manager Steve, he blamed us for not hearing him correctly and quickly explained he has three kids to feed. We pointed out the problem with their process and they rudely said «we sell plenty of cars this way» and admitted this type of misunderstanding «happens about once a month». After more discussion and explanation, we realized we should just walk away without purchasing the car knowing we would feel much better than giving our business to Poway Hyundai. I’m sure this was an isolated experience, however, ours apparently happens quite often and is an expected and systematic part of their customer service.

Plusses:
Kyle, the service manager was very friendly, helpful, and honest with me. Overall he was the best part of the experience there. A close second is Amanda, the person who I talked to when I called to see if my car was ready. These two people made it a very enjoyable/​painless experience
Originally we were told the service should take ~1−2 hours. When I dropped the car off in the morning when they opened, I was informed by Kyle that the car would not be able to go through all the recall services because there was an issue with one of the tests, I was okay with that and told him to keep the car the whole day to see if the test came back online and just let me know if it was looking like it could be done or not in the afternoon.
Roughly 1 hour before closing, I called in since I hadn’t heard any update at all. I was told that the car would be ready in half an hour because they realized they could run the test. If I hadn’t called in, I don’t know if they would have even run the test on the car or not.
When I picked up the car, I got in and it smelled like someone had just smoked and sat in my car. There was no paper on the bottom or plastic covering on the seat like at other dealers that I’ve gone to. I had to air out the car for about 15 minutes before the smell dissipated.
The communication was lacking and the car smell bugged me. I was thoroughly impressed with the cleanliness of the service bay, but that didn’t’ make up for the other shortcomings. I’d say it was all what I expect from a service department.
Place was A-​OK and I’d go back since it’s close and convenient for any Hyundai related services, but probably not for other maintenance.

1^st let me say that the the people at this location were very nice and as helpful as they could be. This review is about Mitsubishi (the company), their products and their customer «service»
I own a 2007 Outlander, as the car is older I expect to have to replace things on it, I even accept the fact that every repair on this car cost 2 to 3 times more than it does on other cars.
What I am have a hard time with is my experience over the last few days…
The radiator on my car has a crack (which means you don’t drive it) I get it to my mechanic (once again fully expecting to pay for the repairs) only to find out that my cars radiator is not only a special one with sensors buts it’s proprietary as well. The worst part, Mitsubishi doesn’t have the part right now, they tell me it’s going to be a 3 – 4 month wait as there is a nation wide back order!
So after my initial shock my 1^st question what am I going to do about a car??? I unfortunately can’t afford a car payment right so getting a different car is not an option, however I still need to get back and forth to work. This is all happening because when this company design their 2007 engine it was done poorly with absolutely no thought of what happens when it needs to be replaced and poor planning for replacing the parts.
I decide to call corporate, I have the unfortunate experience of dealing with one of the most dishonest and unfeeling man I have dealt with in a while. This man after looking down his nose at me Because my cars is 10 years, tells me oh well this isn’t really our problem you will just have to figure it out. Absolutely no offer to help with a loaner car or cost of the rental.
I filed a complaint with the state, but wanted to warn other people that this company not only doesn’t stand behind their product unless it’s new and I guess they just don’t expect someone to be still driving it after 10 years.

Mixed emotions. Kyle is the service manager and handled my used Mazda’s safety situation with respect and tact, and he didn’t let me leave empty handed, which was very gratifying! Noe, in service as well, did a lot of the appts and helped me get it all coordinated and done. These guys kept me in the loop and updated me and returned my phone calls and I appreciate that!
I just can’t get over the way Zain, in sales, treated me, his customer, who paid cash. I returned to the dealership (for hopefully the fourth and final visit) today and he didn’t even come outside to say hi to me! That was a chance to redeem yourself bro. Clearly didn’t cross your mind. I didn’t get a response about a question I asked him either when he had to go check with someone he didn’t follow up with me, even if the answer was no… Just overall lame. The other floor sales guys are nice and helpful and talked to me and tried to help make it right, which I totally appreciated because they put effort into their customer, well done. This whole situation was a huge headache but I’m glad it’s finally finished.
Car situation now: airbag and alignment issues have been fixed. Brakes still squeak because they are not stock (it’s a used car) and the squeak isn’t a safety issue, it’s glaze on the brakes, therefore, non-​safety issues are not covered under my 30 day limited warranty… GRRR that’s my qualm with sales dept. upon purchased I was told it could be «taken care of» and in a customer’s mind it means they wont squeak anymore… Looking back, I would ask for details of that and get it in writing before purchasing. Anyway, my car is safe now. Thanks guys!

I love my «new» Honda Accord! Well, new to me. Thank you Paul for making the transaction as smooth and swift as possible. No greasy bohunk sales people and a wonderful Sales and Finance team to boot.
Last week, my beloved old Honda Accord decided to conk out in the rain on the 15 freeway. Thank you God of Bad Timing. Unfortunately, my reliable mechanic was unable to revive my car… my trusty ride finally earned her wings to car heaven after more than 250K miles. I was heartbroken but needed transportation stat and decided to give in to the dreaded car payment life… siiiiiiigh.
As I scoped the online ads, I found a gorgeous pre-​owned Honda Accord that was a near doppelgänger for my recently deceased one… just newer with a sh*t ton less miles than my previous vehicle. ME LIKEY! Enter Poway Hyundai Mitstubishi.
Paul our salesman greeted us warmly and showed us the car we saw advertised. We hopped in, cruised the block and decided that she was the one. We went through all the paperwork, they worked with my budget, trade-​in and monthly payments. Completely no hassle. I.was.stoked! While I was waiting to get approved, another salesperson had taken another potential buyer to test drive my car. MY CAR. But we beat them to the punch after we locked in a deal. At the risk of sounding immature, I resisted the urge to say…“I WIN, HAHA, IN YOUR FACE! MY CAR… MINE!!l LOOK BUT DON’T TOUCH!!” Ok… it’s out of my system for now.
Leslie and Harry in Finance were awesome as well and got us set up and ready to go in record time. Harry must’ve sensed the urgency in my face to claim my car after someone else tried to horn in on my ride. And whooaaa, my credit score was almost 750! Random discovery… but I digress.
The icing on the cake was when Paul put a big white ribbon on top of the car and we all took a photo with it. How awesome is that? I think the last time I purchased a car, there was no such thing as Instagram. My how technology has advanced! Ahhhhhhhh, I’m loving my Accord! Cheers to 2016 and a car that actually runs. Life is good. Thank you again Paul!

Came here to help our son buy his first car.
We knew exactly what we wanted so we came in with a plan.
As with a car purchase there was a lot of haggling which is understandable but it was something we expected. At the end of the day it all worked out for our son. He bought a 2016 Hyundai Elantra Value Edition.
Thank you Amy you were attentive and engaged. I would definitely recommend this place. Amy your customer service was 5 stars thank you!

I’ve dealt with a lot of dealerships recently and this one is the worst. The certified car we found on the internet did not have navigation as advertised. Once they admitted it was not advertised correctly and didn’t budge on price, I knew this was a «bait-​n-​switch» tactic. Anyway, I followed the protocol and decided to check out a new car.
They must have a lot of turnover with sales people because we got a young inexperienced one. A half hour here and half hour there and all of the sudden it’s 5 hours. Nothing got done. You would think a salesman would spend some time understanding their inventory, products and even the names of the managers. He knew nothing. He left us alone at the table several times searching for other people. What a waste of time. This dealership only sells cars to ignorant people that are emotionally attached to a car.
Don’t bother coming here. Find a dealership with at least 4 stars.

Good experience — Paul, our salesman was great. Stayed late and was professional!
Made an appointment which was pointless, car was not very clean and nobody knew we were coming. Also, look over the paperwork closely — they sold us on a $ 195 «etch» warranty plan that we were not aware of.
Overall though, good deal and good customer service!