Northland Door Systems

Prompt service and friendly technicians. Reasonable rates, too. Cost to replace a broken cable today: $ 100 ($ 25 for the part, $ 75 for the service call).
Regarding the service scheduler, she’s not that bad. I’ve had to call Northland twice in the last 7 months for different issues with our 12 y/​o garage door. My guess is that when you call for a garage door repair, they assume you want it done ASAP. When you call, you automatically get put into the queue and the scheduler gets to seeing if someone can come out that day. From experience, this is not made clear. You call expecting to make an appointment, but instead, you end up giving your name and address and are told you’ll get a call back. But it’s not made clear that the callback will most likely be the 45-​minute warning that the technician’s on their way. Since most people aren’t calling for garage door repairs on a regular basis, learning the «way» Northland schedules and runs its repair service isn’t something that happens quickly. All the times I’ve called for service, I’ve called them back out of confusion about the process and received the «we’re working on it, we’ll get someone out there today and will let you know when.» That’s not to say you can’t specify a better time or day (I can’t do afternoons and they handled that no problem … still got same-​day service). My general impression is that the scheduler is busier than all get-​out and I don’t take her brevity personally.

Did not install handles to operate door manually when it would not operate electronically. Door broke 3 and a half years after installation. Called emergency. No one called me back for an hour. They did come and did a good job, but the price was horrendous because it was now on an emergency basis b/​c no one called me back soon enough.
Called again today (two weeks later) to have the handle installed and b/​c the lining at the bottom of the door wasn’t working properly. Agree with the Jasmine poster. The scheduler should be fired. She must be family b/​c no one would keep someone who was as nasty as she is on the phone unless they didn’t have a choice.

Had pleasant, prompt call back from the weekend emergency line, who recommended waiting until regular hours if our garage door problem wasn’t an emergency. When we got a call from the scheduler, she was noncommittal on time and asked how much notice we would need for the appointment. After dangling all morning waiting for confirmation, I called back to see if she might have an idea of our service time. The scheduler at this company was rude – told me «I said I would give you 45 minutes notice» and refused to provide more information. Depending on the outcome of our service, I may update this review. So far, it’s been a less that satisfying experience.
Update: Finally got confirmation at 3:45 pm that someone would be there around 4:30 pm. Although I did get a list of the serviceman’s appts (TMI) first. When he arrived he was pleasant, efficient and got my garage door back in working order. If it hadn’t been for the poor communication of the scheduler, this company would have received 5 stars easily.