Flame Propane

It’s almost like these people want to go out of business. I opted in to their $ 1.69 per gallon program and after the first delivery, when they got done with me, I’m grateful to be paying more to another company. The CSR I had to deal with had a major chip on her shoulder and was very difficult unless you gave her a credit card or checking routing number. They don’t like you to pay a driver when you get the gas. What’s the problem in paying WHEN YOU GET THE PRODUCT? No balance forward, no credit. It’s easy for them. There’s also the issues of just not answering the phone on days when they don’t want to, pretty handy for them. All the extra fees that they tack on to your delivery. For 100 gallons I paid an additional $ 30 in fees alone. One fee, $ 5, was for calling them an ordering fuel! They call it a «Will Call Fee» and I got it because I refused to let them come and put fuel in my tank when ever THEY wanted. Well, I’m the one who has to pay for it, maybe I’d like to be sure I have the funds available. Another problem was they would never tell me when they would be able to deliver to me. That way, I wouldn’t be able to pay the driver and would have to knuckle under and give them my checking account number. After some digging I found out that Flame is owned by Amerigas in California. I’ve owned my own tank for years and filled it with fuel from who ever had the lowest price. Back when Amerigas had an office here, I NEVER bought from them. They were always the most expensive, sometimes by a dollar more per gallon. If anyone from Flame is reading this, I have a message for you. The «Hard-​nose» business methods that your home office dictates will be their ruin. People have a choice in where they spend their money and will always spend it with a firm that treats them fair and with respect. As for me, I’m all done with the «Fuel Nazis».

Nicole and Hannah are both awesome and very helpful! My bill for my first fill up on our propane tank needed to be adjusted since we went on their prepay plan and Nicole found the problem immediately and was very sweet about correcting our bill! Also loved Tobi, the very nice man who came out originally for our safety check! :)
Thank you all and we look forward to doing continued business with you!
Happy new customers!
Rich & Brenda Severns
Chino Valley, Az

If I could give this place ZERO STARS or even NEGATIVE STARS, that would be more appropriate. I have home propane service from Flame. The do not answer the phone and today they didn’t allow me to leave a message. I called for a refill in November that would have carried me through the winter. They did not show up at the scheduled time. A driver showed up 2 weeks later and was in the process of propping my front gate open to back in. I have 2 dogs that could escape or got run over in the process. I was home and stopped the delivery. Today. 01/​05/​2015, I now have a new supplier that uses tan tanks and this company has great reviews.
If you are considering Flame Propane or have had service problems, run, do not walk, to a new supplier.

!!! Buyers beware Do not order gas from this company!!! Horrible costumer service and not accommodating not so ever on top of charging me 5.00 a gallon plus a 35.00 extra fee for being at my more than 10 minutes. Bought my own tank and saving tons of money. Ace hardware in pv will help you set it all up.

They have been taken over by a national company and must have closed the local office. They don’t answer the phone or respond to emails. I am pretty sure any credit I had has been lost. Use some other company.

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Banging my head on the keyboard dealing with Flame propane, unreturned messages, ignored orders… it’s too late for me but save yourself and use anyone but them…

Gas is $ 2.00 higher a gallon for propane.
The service calls are charged for. We had a gas fire and they charged to cap a gas line that should have been checked when we moved in 2 years ago.
They charge city tax, a HAZMAT fee, and a service fee to fill the tank.
Yavapai gas does not.
We are in the county and should not have to pay city tax, and there is no such thing as a HAZMAt fee, that is fabricated to generate revenue.
Furthermore, they came to Prescott and fired all the locals and brought in their people. Not at all community friendly.

Not a bad place for tank refills, but quite a bit higher than Costco, CAL Ranch and a coupla others on Willow Creek Road. Service is prompt and competent. Limited hours.
They wanted more for a new valve than the local prices for a brand new tank (with a gauge, even).
I had a hose made up there, on my fittings, and I later learned I could have bought a whole new hose for about a third.
So, shop carefully, folks.