Guess business must be booming, it took me a week to get an appointment for Adam to come out to measure my floors and then when 10am came & went he didn’t show! So I called at 10:30, office called back & said he was on his way… waited till 11am, left the samples outside for him to pickup as don’t care to do business with them. I did have them put tile in the master bedroom almost 2 years ago… when you go into the store it seems to always be in confusion, I tried to overlook it this time but not showing up for an appointment on time ended it for me.