SpringHill Suites Prescott

Just came back from a three night stay and was very pleased overall. The rooms are okay and about what you would expect for a place like this. Everything seemed clean and maintained, comfortable beds and nice staff. Barbie earns this place the extra star for being so friendly and helpful when we checked in, she w! as really great! The breakfast is nice but certainly nothing to rave about but again it’s included so take it for what its worth. Always hot coffee and sometimes fresh cookies, fresh fruit, water, and daily USA and WSJ papers. Would definitely stay again.

I stayed there on business, even though I live locally. The bed was not comfortable. The couch was not comfortable. A maid entered my room without permission, and it was not checkout time yet. The oatmeal was cold. I wasn’t going to complain about the oatmeal, but didn’t finish mine. But, then my director got oatmeal, and went and complained about it. Not impressed at all with this place. Sure, it’s pretty. But…

I stayed here from 4−22−16 to 4−29−16, with my 15 year old and my 4 year old. My sister and her two kids had the room a few doors down. We all had such a great time, much of that due to the hotel. The rooms and the hotel were very clean and comfortable. There is a large lobby with sitting room in front of a fireplace. It was a really nice place to hang out. The pool was great for the kids, and the outdoor patio was beautiful. The location is just a few blocks walking distance to all the restaurants and the courthouse square. The staff was so friendly and accommodating. I was having a little trouble when I booked through the website, but when I called the hotel directly, the manager Teresa was so helpful, she made sure I got the dates and rates I needed. Teresa made sure I got the maximum rewards points, and she also made sure everything was perfect throughout our entire stay. Roy, who was at the reception desk everyday, made it a point to ask how everything was, and he remembered my name everyday! That was impressive because I think the hotel was fully booked the entire time. He served fresh baked cookies every afternoon, which was such a nice touch. I love that there was coffee and hot chocolate 24 hours a day, because I wake up at 5am! Mary, as well as the rest breakfast staff, was so nice and attentive. They kept the breakfast area so clean and well stocked, we always had what we needed. Everyday was a lovely breakfast. It was a great trip for me and my family, I will definitely return! Thank you Teresa, Roy, and Mary for treating us so kindly.

Marriott hotels are always incredible, and this one was phenomenal. I wish I could give more than 5 stars to this hotel because they far exceeded my expectations. TOP NOTCH! Where do I start… so many things to love about this place!
First off, this place is in downtown Prescott near Whiskey Row. It is a .4 mile walk from the hotel to Whiskey Row and Courthouse Square, or a quick cab ride. There is no shortage of food options around, all within walking distance.
This hotel has everything I love; indoor heated pool and spa, outdoor fire pit and barbecue area with outdoor seating. They have coffee available all day and the best breakfast spread, with waffles, cereal, various breads, eggs, sausage, yogurt and more.
The room itself was super comfy. We had a room with two queen bed, plus a nice sized couch that had a pull out bed. We had three couples in one room and all slept very comfortably. Our room had a kitchenette with fridge and microwave (I think), along with a nice table in the kitchen. There were two TV’s in the room. I believe all of the rooms have all of these things.
Check in was super easy and the front desk was attendant was very friendly. We made a couple of requests for things and everything was handled fast and efficiently. The folks at this hotel really went out of their way to make us feel welcome and at home.
This is the only hotel I will stay at in Prescott from here on out. It was just too wonderful to stay anywhere else.

We were in for a business meeting from Denver, and Theresa up front was amazing! We went down to get directions to a grocery store of some kind, she not only helped us, but pretty much walked us outside to point us in the right direction. After we returned we had a few adult beverages that needed better cups than the paper ones in the room, so she offered real glass beer mugs, and a couple glasses we could make drinks in. Even helped us bring it to the room. Great customer service! Breakfast was awesome, and the room was clean and accommodating. All around a stress free experience.

I stay in Prescott about once a month when visiting my father. SpringHill Suites is the only place I will stay the night. Their über professional service and friendly staff are the primary reasons, along with super clean, comfortable rooms. Going all the way back to my first ever visit, thank you for making me feel like family when I stay here!

Perfect Prescott location within walking distance to Whiskey Row. We found the SpringHill suites to be a good value. We had a very large and clean suite with a mini-​refrigerator and microwave.
While visiting family in Prescott we had a slumber party at the hotel with our 2 year old niece. We enjoyed swimming in the heated pool and the free breakfast. We would absolutely recommend and return the next time we are in town. It is a very nice Marriott!

Very good. Staff was very helpful & friendly — everyone. Clean, fresh & welcoming. Nice big rooms & good maid service. Loved pool & jacuzzi. Good breakfast with helpful staff taking care of it. Close to downtown & easy walk.
We learned it gets busy and need to book in advance.

comfortable bed, large room with fridge and a nice big sofa.
Very friendly staff.
Excellent free hot breakfast.
Steady, strong WiFi.

For the price, can’t be beat. Homey feel, extremely comfortable, great continental and amazingly friendly/​helpful staff. Thanks for a great stay Springhill so happy my bf and I chose Prescott & you guys as a place to stop and explore on the way to Sedona ! :-) *happy customer

Let me start by saying that my wife and I stayed here the weekend of December 18 because of a certificate we were given for a free stay due to the first time we stayed here the service was not up to par as well as the room itself was not great.
The first time we stayed, we stayed in what they call a super suite. This is the top-​of-​the-​line room that they offer. So on our second day we also stayed in their supers suite.
It started off badly when my wife and daughter went to the front desk to check in and were greeted by a gentleman who acted as if we were interrupting his life by having the audacity to want to check in.
However once we got past his rudeness we looked around the lobby area and it was decorated for Christmas and they had a free hot cocoa bar setup by the fire place which was really wonderful! They had all sorts of goodies to choose from like Carmel balls, mints, marshmallows, and more to make whatever flavor you could possibly want.
We took advantage of this as the weather outside was chilly and this was the perfect way to warm up.
After enjoying our cocoa, we noticed out front there was a horse and carriage! So we strolled outside to take a look. We discovered that the hotel was offering a free horse and carriage ride around downtown Prescott.
So we signed up on their waiting list for the next ride. When it was our turn we climbed aboard and they were blankets for us to keep us warm. The people were very nice who the drove the carriage, and we had a wonderful conversation during the 20 minute ride.
After returning to the hotel I room was ready so we grabbed our stuff and went inside. The room itself is not bad but I would say it’s nothing to write home about.
There were three of us staying in the room my wife my daughter and myself. My wife and I stayed in the separate bedroom while my daughter slept on the foldaway bed. Unfortunately the foldaway bed was not made which is the same issue we had the last time we stayed here.
When we called to have the make up the bed we were told that we had to do it ourselves. To me this is unacceptable if I am staying in the most expensive room at the hotel wouldn’t you think something as simple as making up the foldaway bed would be part of the service?
The next request we had was we asked for two pillows and extra blanket because the blanket that was provided for the foldaway bed didn’t seem very clean. The lady at the front desk was very nice but she told us that she was the only one on duty and we would have to wait unless we wanted to come down and pick up the items ourselves.
Since my daughter was ready to go to bed my wife decided to go down and get the items herself. Once again staying in a suite you would think that they would have more staff available.
We were told we were staying in the newest part of the hotel so everything did seem to look clean and neat.
They tell you that you get free Wi-​Fi, but what they don’t tell you is that if you want to decent Wi-​Fi such as something that you can stream movies on it will cost you an extra $ 4.95 I day. Maybe I am just a hotel snob, but for $ 4.95 a day when I’m already staying in your most expensive room seems a bit petty especially when your satellite TV is in and out due to the snow that is normal for this time of year in your city.
I guess it is what it is so we had to tolerate satellite TV that was hit and miss and we decided to go to sleep. We woke up the next morning and we’re looking forward to the free breakfast provided between 6 AM and 10 AM.
They provided eggs, Link sausage, a make your own waffle station, fruit, cereal, bagels with all of the fixings, and all in all it was a very nice layout. The only complaint I had was that they had no trays to be able to bring these wonderful food back to your room.
When I inquired about the trays, I was told that they have been asking for them for a long time and they keep getting told that they’re on their way but for some reason they never received them. Unfortunate.
So overall I would say our stay was average with the highlights being the free carriage ride the hot cocoa bar and the free breakfast. The bed was OK but I wish that next time they would make up the foldaway bed when they have a guest planning to use it.
The next time I stay in Prescott it definitely won’t be here.

The room was fine, larger than expected with kitchen, sofa and separate bed area. This hotel is ideally located. Close to the courthouse without being so close you’re bothered by the inevitable crowds during special events or weekends.
The complimentary breakfast was very good too. A refrigerated case with a couple of different types of milk, Oikos yogurt and multiple Activa flavors along with the eggs, toast, sausage, muffins, bagels etc.
We were really happy with the staff here. Barbie (knowledgable and fun), Theresa and Nathan were helpful, pleasant and professional. (I told you guys I’d mention you in my post :-)
We’ll return to this property I’m sure, we had a great time.

I always stay here because it is clean, convenient and the staff is very helpful. In particular Theresa at the front desk goes out of her way to take care of her guests. She is friendly and made us feel that we has our own concierge.
I wouldn’t stay anyplace else when visiting Prescott.

The Springhill Suites has a great location, friendly staff and the rooms are really comfy. I have stayed here several times and have always had a great experience. The rooms are really quiet.

Absolutely fantastic. After several dozen visits to Prescott, Arizona, we decided to forgo the «historic» haunts downtown and try an upgrade!
Should’ve jumped that fence years ago!
We love the Hassayampa and the Vendome but this place is new, modern and just downright comfortable.
The free wifi ain’t so good but on vacation, it’s nice to disconnect. It may behove you to upgrade to the faster service, which is inexpensive.

Can’t go wrong with this one.
As Marriots go, it’s a clean, spacious, quiet hotel with helpful staff.
Getting a good night sleep on a trip is definitely a plus and this did not disappoint.

We had dropped off some gear to get serviced and needed to spend the night. We chose this place because of the good reviews, the convenience to the places we needed to go and how nice it looked from the outside.
Austin at the front desk was a great deal of help with his knowledge of the area. Check in was a snap, parking was easy and the room was very quiet and tidy.
The shower head was almost seven feet high, which meant I could shower without ducking down all the time! It’s a Speakman shower head, which is top drawer, I only wish that the plumbers would learn to not to install back to back shower valves backwards.
A good place to stop.
Big thumbs up!

I stayed for one night due to work, and had a wonderful experience.
Here is a list of my pros and cons,
PROS:
— Excellent Check-​in Service
— HDTV (you are able to connect devices through HDMI cable)
— Excellent Bed
— Clean Bedding Room
— Superb Hot Breakfast (Sausage links, Muffins, Juice, Waffles)
— Location
CONS:
— Noisy (due to a party going on)
— Parking (Upon initial arrival due to party)
Overall, my experience here on 12÷12−12÷13 was a great stay. I had no issues, other than parking. We arrived and there was an evangelical church choir performing in the lobby, and the parking spots were all taken, but it was heavenly to hear. I highly recommend this place, if you’re looking for a decent place to stay. My one night may not be much compared to other reviewers with multiple nights here, so compare and contrast.
Enjoy Prescott!

Well, I guess I should have read my own review before deciding to stay here again because our experience was exactly the same. This is the third time we have stayed at this hotel and every time the room has smelled really bad. This time it stank even worse… I could barely stand it! We tried to keep the windows open and that helped but directly outside our room was a big warehouse which turned out to be a gym where they like to pump up the bass while they work out early in the morning. The hotel has remodeled the common areas and so the lobby and lounge area with all the tables (they offer free breakfast) were really nicely decorated and very clean. But they need to put some serious effort into remodeling or at least deep cleaning the rooms because they all seem to stink. At least on the 3^rd floor. Plus the mattress is worn out and lumpy and the comforter on the bed was really flimsy. All the linens and bathroom towels need to be replaced /​updated. They were basically really old and falling apart. It was kind of gross. The carpet also looks like it needs to be replaced (not sure if that is where the smell was coming from) but other than that the rooms are pretty ok. The bathroom was clean and nice and it is a great feature to have the little kitchenette in the room.
It is a shame that they don’t do something about the smell and making the bedding nicer because overall it is a good property in a great location. And the staff is very friendly. They are the reason for the extra star.

We normal stay at the Residence Inn, but since this hotel was in town, we decided to try it.
If you use your iPhone for directions don’t turn right to the hotel continue to the next block and turn right. Panda Express is across the street.
We arrived early, around 11 AM, and was able to go to our room to freshen up and store our luggage. The staff was very polite and courteous. The room was clean and comfortable. In the lobby was complimentary coffee, water and a basket with bananas and apples.
This place is better than I expected. Close to downtown, room has a microwave and refrigerator. It comes with a full breakfast which we will try tomorrow morning. Also, a heated indoor pool… darn, I didn’t bring my swimsuit.
The breakfast was OK, not great. The scramble eggs were like rubber and the boiled egg had a funny taste. There was thinly sliced bacon. All the other items, cereal, bread, juice and fruit were fresh.
We will be back and hopefully the scramble eggs and hard boiled eggs will be fresher.