U-Haul Moving & Storage of Prescott

This is the worst storage area I have ever used and the worst uhaul office I have ever worked with. If you have any other option I strongly encourage you to stay away from this location.
The staff, in general, couldn’t be more lazy or disinterested in providing service or working together as a team. I have stood in line while one guy is helping the customer and three other guys are shooting the s##t with him. No one stepped up to the counter to help us they just «hung out» while we waited for long periods of time.
On several occasions I have seen one guy ask co-​workers to help him and they just stand there and watch. The service is terrible and it is clear they just don’t care.
When I got my security card to swipe for entry and to disable the alarm it didn’t work so every time I went to my storage and opened the door the alarm would go off. I had to go up to the slow service desk to ask several times for my card to be fixed before someone finally fixed it.
The entire complex is on the side of a hill so there are hardly any flat surfaces. This is harrowing during rain, snow, or with heavy load. Additionally, when it snowed the snow was not plowed or shoveled at the loading area or up the hill to get out. It was dangerous and treacherous this winter with sheets of ice 1−3″ thick and it will be there a long time because it is almost always shady in that area.
The complex is a set of buildings in a rectangle with garage sized storage along the inside perimeter and the building on the front which has the smaller storage units. All are accessed via the middle. Down the middle of this center they park U-​Pack containers, trailers, and trucks making navigation to and from storage and loading dock very difficult due to lack of space. If you have a large pick-​up truck, a truck and trailer, or a moving truck that you need to back into one of these garage sized storage units or the loading dock for the smaller units you will find it very difficult to do.
Even entering and exiting is difficult as you can only enter as a right hand turn and exit only to the right so lots of u-​turns are required for access.
Between the lousy service and terrible conditions every trip to this complex is extremely agitating. I encourage you to find better service and conditions elsewhere and save yourself a lot of agitation, save yourself from unsafe conditions, and save yourself from auto damage.

The way it is set up is ridiculous. The turn off to enter is confusing and it gets worse from there… One way to go in and loops to go out, BUT parking requires a person to head into the one way exit traffic… Just a stupid set up. Then the front door is pretty far and I am handicapped. Waited at the counter with the guy right in front of me on the computer, talking to the guy next to him and no one greeted me at all.

Never enough people working there to avoid long lines and long wait times.

Super great people! We are moving to TX next month and originally wanted to get a trailer a couple weeks ahead of time, but didn’t realize that the rental period was a max of five days. We talked to Scott, who was super helpful and extended our rental for eight days, just enough time do do what we needed! Thank you so much or your help, Scott! We appreciate it!!!

Jestin at U-​Haul in Prescott off Hwy 69 is the man! I came in on a Friday afternoon of a busy Labor Day weekend needing a brake controller installed and was informed they had a full schedule for the weekend, but that he would come in at 05:30 the next morning to do the install if I needed it! Who does that? Sure enough, my car was on the lift by 5:35 and done before I knew it. I will never go anywhere else!

EXCELLENT customer service and vehicles every time we rent from this location! KUDOS especially to Scott, Jestin, Dean, KJ, Andy and other staff that we have come in contact with. You definitely deserve the Kudos! Rob and Helen B. of Prescott

Spoke with Scott this morning and he was very helpful!
he helped my family & I out of a tight spot where we need some equipment in prescott today and he was able to provie that help for us! Thank you! see yal again next time