Anderson Plumbing

Today I had an appointment for Anderson Plumbing to come out and fix an outdoor faucet and to quote another PVC job. Matt arrived at my home on time and fixed the issue in literally 30 seconds. Kind of makes you feel dumb when that happens, but plumbing is not my area of expertise. He took the time to explain the fix to me, so that won’t be an issue for me in the future. He did not have the parts on the truck to do the additional work that was quoted, so we scheduled another appointment for tomorrow. I was quite pleased that the fix he did was free of charge. I really appreciated this gesture, especially considering that many DFW contractors charge you $ 75+ dollars just to drive out to your home to quote a job regardless if you have any work done at all. Anderson Plumbing, you’ve made a loyal customer today.

Plumber came over looking confused, had very dirty boots on and trampled crap on my carpets. We called our home warranty company because our water has a funny smell and taste to it (Coincidentally, the same funny taste and smell we had in our condo a few years ago, so I know what the problem is. The water heater needs a new anode rod. This is the rod that attracts corrosion to spare the tank (
))
I explained I thought we needed new anode rods (we have two water heaters). I said this rod helped filter the water against the minerals in the water. He said he could smell nothing wrong with our water and didn’t taste it despite me saying it tasted odd.
After the plumber saying he ‘had never heard of’ an anode rod, he went to his truck to call his boss.
He came back in with a sheet of paper where upon he had written, and proceeded to tell me verbally that ‘Anode rods are made to make water heaters last longer, not collect minerals or filter water.‘
I did not want to get into the explanation of the fact that a very corroded anode rod will do two things, it will break down and release small parts into the water stream, and it will allow corrosion to eat at the tank.
Guess what this does to the taste and smell of your water?
BINGO! Makes it terrible.
So, after being lectured about how I don’t know wtf I’m talking about, I’m out $ 75 and he refused to even check the rods to look at their corrosion. (I’m betting they’re pretty corroded.)
I now have to call another plumber and get them replaced or do it myself, because this guy doesn’t understand something about plumbing that took me 15 minutes and a google search to understand years ago.