King Limousine & Transportation

I’ve used them for years. The service is very inconsistent — sometimes the drivers are on time, sometimes not. Many of them are professional, others are not. Yesterday I arrived at the airport on an international flight and the car that picked me up was smoke-​filled. It was so disappointing that I emailed the company. This is their response to me (and the reason I’m posting this, so people can know that they won’t guarantee a clean, non-​smoky car!): «I am happy that your driver was on time, however we are a service provider, we have to attempted to make all our clients happy, in this day, we discourage clients smoking in the cars, however we can’t stop them. Our drivers are sometimes put spots were they want provide the best service to all our clients. We have required our drivers to spray „ousim“ in the cars to clear any smells, and we have had all our vehicles detailed in and out every few months, this is a problem with all the limousine services. We have attempted to do everything we can to provide you with and the company with our best service, I Will note this also on the account and hope this will not happen again, however, a lot of our corporate clients still smoke and we have to cater to them also. We can’t send certain cars for each client, we never know who is a smoker and who is not. I can tell you that all the drivers we have, are not allowed to smoke in the car under any circumstances. We had clients complain when a driver has requested them not to smoke in the car, we can’t win sometimes.»