Staples the Office Superstore

I agree with the other reviewer that this store (store 0140 — Route 1, Princeton) has a «can’t do» attitude. I went to the copy & print center on the morning of 11÷5÷15 to print out labels. I purchased Avery labels specific for a laser printer. I placed and printed one sheet at a time and it was printing perfectly fine. As I was on my last sheet to print, the woman behind the counter said I can’t print labels on that printer because it’s a laser printer. I told her I was using laser printer specific labels. Then, the manager (who I assume to be) of the copy & print center came out and said the same thing and that if the labels get stuck he would have to call it in for repairs. I told him I have printed labels at other Staples locations (again, one sheet at a time) and they never had a problem with it. Then I proceeded to ask him to help me print out the labels on another label-​specified printer and he said that none of the printers can print out labels. Plus, not to mention no where did I see a sign or instructions that labels could not be printed. What is the copy & print center for? Fine, I can’t print labels on the laser printer, but he could of made suggestions on how he could help me print the last sheet of labels. Instead he walked away to the back and avoided me by helping other customers. He was not helpful at all. Other Staples locations have even helped me print the labels. Don’t even bother wasting your time at the Princeton copy & print center because they’ll just say they can’t do anything for you.

Sometimes, you need an office supply that Walmart doesn’t have, and you can’t wait to get it on Amazon. That’s when this place justifies its existence. But even then, it doesn’t do much more than that. The line is maddeningly slow, even when there’s practically no one there. Why? Because they ask you a lot of questions, even if you’re buying a 2-​pack of pens.
The shipping desk has a can’t-do attitude. Pretty much every interaction I’ve had there involved them telling me, flat out, that I would have been better off going somewhere else. In the most recent visit, they actually sent me to the dreaded line to pay for $ 5 in postage. They also made me identify the contents of the package, in writing, which USPS does not require. And when I got to the front, they asked me – you guessed it – a whole bunch of extraneous questions.

I need an important last minute print job and it was SUPER urgent. I called the store and the lady was very kind and finished in one hour. Saved my day! Thank you so much!

Really poor customer service. Manager Rob Bice basically just shrugs shoulders. Makes no attempt to help. The cashiers are ok but no one else in the store seems to want to bother to help. Undercover Boss should go to this store and see their performance. They would be appalled. The copy center and the computer repair are incredibly slow. I’ve already found better prices online so I won’t be wasting my time looking for help there. I mentioned my experience to others who said oh the Staples by Whole Foods is awful.