Bliss Pet Resort & Spa

We had our dog groomed there a couple of times. The last time was 9 – 12 months ago. That day, we took him in in the morning expecting him to be ready in 2 – 3 hours. I never heard from Bliss, so I started calling around 2:00 to see if he was ready for pick up. They kept telling me that he wasn’t ready. I found it odd that it was taking so long to groom him. They ended up not having him ready until 6pm which is much later than it should have been. When I got him home, we noticed that he was having trouble with his back and was in a lot of pain. We ended up having to take him to the vet for treatment where the vet confirmed that his back was injured. I am convinced that they knew they hurt him and were trying to delay me picking him up in hopes that he would feel better by the time I got there. Since then, I have heard from several other people that Bliss also injured their pet. What’s even worse is that the owner, Nicole, has threatened law suits against people who have written negative reviews about the company. It doesn’t seem to be a place that cares as much about the pets as they should. I will never take my dog there again and definitely wouldn’t recommend them to anyone.

Our big guy enjoys his boarding and play time at Bliss. He has some separation anxiety but seems to do well at this boarding facility. It’s very clean and they have multiple web cams so you can watch your furry kiddo during the day. There has been several instances when there was a bit of confusion with the various front desk staff (and random incidental charges for this and that – never consistent) but time has worked some of those kinks out. We have trusted them with our furbaby, especially for extended periods of time (left him on several occasions for 10 – 15 days during our vacations and enjoyed the fact that we could call and email to check in). We did have to pay to repair part of a fence at one point, which really frustrated us, as we noted at drop-​off that our dog had separation anxiety and shouldn’t be left alone outside (and subsequently he was left alone on a Sunday for a brief period and damaged part of their fence). Overall, we’ve had good experience trusting them with our boy and recommended them to friends in the area.

I stopped having my dog groomed or boarded here after getting frustrated with the «nickel & dime» tactics dictated by the owner. (Her staff were always a pleasure to deal with.)
I’ve never experienced anything like it and when I attempted to voice my concerns to the owner, and explained how her actions/​policies/​refusal to admit fault came across as indifference to her customers, I was basically told that it was too bad I felt that way but nothing was changing. I was also told that no other customer had raised the same concerns, which I have since discovered, is entirely untrue.
Prosper may be small, but there are plenty of other businesses around it who value my patronage.
*Update to my review to address the owners response: Creative writing skills & twisting of truth are poor substitutes for customer service. If that same level of effort were put into customer retention & addressing mistakes with integrity, this business would rock!

I feel I need to caution anyone using Bliss Pet Resort. Two weeks ago, I left my dog, Bear, in the facility’s care for eleven nights of boarding. My dog has been staying with Bliss for over two years, and the technicians there have always been outstanding.
On the second night of Bear’s stay, he suffered a serious injury, and I only found out the true details ten days after the incident when I took Bear to the vet for removal of the staples. Dr. Sargent was the vet treating Bear, and he made a point to ask if I felt Bliss had explained to me the gravity of the situation. I repeated what I was told, and he proceeded to tell me that I was not informed.
Bear had received a bite from the other dog that punctured an artery in his nasal passage; Dr. Sargent was clear that Bear was very lucky as he could have lost an eye and/​or thrown a clot and died. He described to me a bloody scene and how Bear lost significant amounts of blood with every heartbeat. This injury required partial sedation, a hemostatic sponge, and staples. Even ten days past the injury, Bliss had not communicated any of this to me.
On the second night of our vacation, I received a voice mail from one of the techs that they wanted to talk with me about an incident. I then found an email in my inbox explaining that Bear had «caught a tooth» by another dog that was there for only playtime; the email stated that they rushed Bear to the vet, and the vet gave him a few staples, pain meds, and an antibiotic «to be safe»; I was concerned that the information did not seem to match the medical care given. It was too late to return the call, but when I called the next day, I received the same story. I was also told that Bliss had covered the $ 260.00 vet bill. I completely understood that this could happen anywhere and never questioned the incident or Bear’s care because, like I said, he has always received stellar care.
Completely minor compared to the injuries/​lack of notification is that, upon our return, we picked up Bear and noticed we were charged ½ of the vet bill. The technician I spoke with explained that she was mistaken in telling me the bill was covered, and I asked for the owner, Nicole, to call me as I had concerns about the owner of the dog who caused the accident having no culpability.
For two days, I failed to receive a call from Nicole and was always told she was unavailable when I attempted to call three separate times. Now, I was frustrated, but once I talked with Dr. Sargent that day, my focus and anger completely shifted to the severity of the injuries, and what I felt like were lies.
To make matters worse, once I got in the car after leaving the vet, I had an email from Nicole defending the bill and including scanned copies of the waivers I had signed. I was livid that she not only withheld significant information about my dog, but she also took the time to compile and send a defensive email instead of picking up the phone and calling me. I replied that I planned to speak to her in person or via telephone. Only then did she return my call. Initially, she continued to defend herself, stating she didn’t know the extent of the injuries before finally saying, «Well.. .would it have made you feel better to have known all the details?» I was just beside myself with the entire situation. We had a lengthy conversation; eventually, Nicole did finally apologize.
I have waited over a week to post about this because I am very aware of the importance and delicacy of one’s business reputation; however, as time has passed and I watch the reactions of friends who have animals, I realize I would be frustrated to have taken Bear to Bliss and then find out someone had this experience and did not take the time to share it.
On the flip side, a young (and I’m sure traumatized) technician, Devin, recognized the urgency, loaded my profusely bleeding dog into her personal car, and assisted him. I am very grateful for her care and commitment and plan to reach out to her with some gift of appreciation.

The staff goes above and beyond. My dog is over the moon any time he gets too go up there for daycare or for boarding. They also offer free daycare, while my dog is being boarded. They are very reasonably priced, and offer paw rewards. I would recommend Bliss to anyone.

I was quoted for a day and a half boarding over the phone… They did not provide me a written quote upon dropping off nor did they give me a receipt upon pick up. It was’t until the bill came on my credit card that I discovered an extra half day charge as well as 25 dollar bath… the same bath they told me was included in an overnight stay when I dropped my puppy off.
Lesson learned… don’t do anything without a written confirmation of charges from them… I’ll just go elsewhere.
***update– the spa did contact us and refund the half day and bath fee!

Just picked up our happy boy from his 5 day stay at Bliss Pet Resort and Spa and I am so pleased with them. Ollie has been in for grooming before and we have had great results– they are easy and convenient with scheduling and work with me to get the cut we want. So we decided to try them for boarding as well– they were so helpful and welcoming at check-​in, they took time to answer all my questions and never made me feel like any were silly (He’s our baby after all!). After talking to the staff for a bit I felt confident that they truly cared about the animals staying there and he wasn’t just a number. They even have cameras we could tune in to and see what the dogs were up to.
Ollie was bathed and groomed at the end of his stay, and they called to let me know as soon as he was ready. When I picked him up they were telling me all about his stay, how he adjusted, etc… I really love how they care about the dogs, it shows!

We boarded our lab here back in January and we’re returning in February. Our Lab had so much fun she wasn’t even interested in coming home. At check out we received a written report card on her activities and friends she made. They play most of the day instead of just being kenneled all day. We’ll be back every time we to board our Lab.

I boarded my 100 pound baby at Bliss while on a 5 night vacation in Mexico. When you board your pet you have the ability to watch them play all day on the web cam which I thought was awesome! In addition the owner took me on a tour showing me exactly where my dog would be staying at night and during nap time. I was able to bring my dogs bed so he felt more comfortable and was able to bring his bone that stayed in his stall with him while he was on there. The facility is very clean and has been constructed with large and small dog play areas plus a backyard to roam freely in! Since I was in Mexico if wasn’t able to watch my pooch play myself but a friend had the webcam pulled up at work and said they were out playing by 7am when she gets to work! I highly HIGHLY recommend using Bliss Pet Resort for boarding and/​or doggy daycare. Everyone there is welcoming and reassuring that your pet will be in good hands. When I picked my dog up he was extremely happy and slept for about 2 days straight from all of the playing he did with the other dogs. I’ve already booked another reservation for my next upcoming trip and wouldn’t even consider using a different business for my boarding needs!!!

I’ve now been into Bliss quite a few times, and I’m totally sold. Each and every staff member is over-​the-​top friendly and extremely customer service oriented. We went on vacation and i was able to easily watch the doggie webcams ²⁴⁄₇ which is a big comfort to me. My boys came home totally exhausted! Our flight ended up being MAJORLY delayed so we asked if they could stay late on a Saturday evening and they totally obliged! (Surely not something anyone should expect, but I love that I was still greeted with a smile and the same level of customer service.) Nicole, the owner, is so sweet and she seems to have hired an excellent team! I’m not even sure how they handle my bad, bad BAD dogs, but they’re great. TIP: If you leave a Credit Card on file, check out is a breeze and they just email you a receipt. Love little conveniences like that because I’m always in a hurry!
If you’re looking for a great place to kennel your dogs, or even just for daycare, this is it! I’m sure my boys can’t wait to go back! (LOL, the staff here MAY feel differently though! haha!)

What a wonderful experience we’ve had with Bliss Pet Resort’s Daycare. In just one visit, we felt like the folks there really got to know our dogs and they even sent us home with report cards on their visit!
They have an awesome social media presence, and we love seeing pictures of our dogs during the day on facebook. The building has been completely renovated, and they have the latest state of the art setup.
We’ve had both of our dogs get injured at other daycares, due to aggressive dogs not being adequately pre-​screened, as well as improper supervision — so its very important to us to have a place that we know will take care of ours as good as we would. Its a perk that we happen to live in Prosper too!
Highly recommend you give them a try. they’ll even give you a day of daycare for free