AAA

Been to this branch twice and it is better than others I’ve visited. The people at the desk have been nice and try to work quickly to get through the line.

I went to AAA to purchase some Canadian currency. The employee who helped with this process was very professional, knowledgeable and polite. She explained the current currency exchange rate, the cost through AAA (cheaper than my bank because of fees), the fact that paying by check as opposed to credit card was cheapest as they would have to add a credit card fee. She was very thorough throughout the process, and told me the usual wait time until the currency would arrive, and actually it arrived early the next day. Very satisfied!

Just 3 works only at the counter with 9 people in line. They are so slow. Go to Barrington, Smithfield, Warwick or Cranston much better service

Nightmare.
Service?
While in line to renew my license, was pulled out by an expeditious employee because I «had to fill out a form». Wouldn’t you know, after waiting in line again, was informed that it was the incorrect form. After waiting in line a third time was told that their system was down. An additional 45 minutes — I was already there and the hologrammed rectangle in my wallet was about to expire.
After nearly 2 hours in their fluorescent dungeon, I finally received my ID.
Gee, I was sure glad I took the time to grow and maintain a creepy mustache (specifically for the license picture) only to have the joke wear off before I was ever able to put it to use.
If wasting time and incompetence are your thing, come on down, they’re off of Silver Spring.

The most rude, condescending «membership service» personnel I’ve ever dealt with. I called to let them know that I’m still waiting for my new membership cards and received a lecture and also a demand for $ 5.00 before they will send me my new cards. It’s funny, they cashed the check without any problem but didn’t send me the cards I paid for. I’m also a «premium member» and have been for 6 years. Well, I’ll take my business elsewhere because there are plenty of other companies offering roadside assistance without the attitude.

Three-​hours-​and-​twenty minutes… The truck assigned by AAA to charge my battery arrived 3:20 after my phone call.

This branch is great. Everything in one place: travel, insurance, registry services, and member services. I love buying discount movie tickets for myself or as gifts. The insurance (home and car) are cheaper than other quotes I’ve searched for, and the service is great. I’m still to encounter someone who isn’t pleasant. I’ve always had great experiences with roadside service, and the branch itself is conveniently located with lots of parking. Totally worth the membership.

I was so happy to find out that I could do my registry business thru AAA. I now do all my registry business there and I have never had a bad experience. The people that work in this office are very pleasant and helpful.

I couldn’t have had a more pleasant experience at the AAA DMV annex. There was only a short line and I was in and out with my drivers license renewal in less than 15 minutes. Annette was friendly, quick and knowledgeable… even after I sidetracked her with a map request for Alaska.

I used AAA driving school to get my license. I’m 32 and was terrified of driving! As a native New Yorker I felt way more comfortable on a half lit subway car at 4 am than taking a leisurely Sunday afternoon drive. I met with my instructor, Fred and we hit it off right away. He was always ready at our appointed time and he made me feel confident and comfortable on the road. Have you ever listened to Car Talk on NPR? That’s pretty much Fred. So if you’re in need of a driving instructor, go to AAA. If you see Fred tell him Deirdre (Oliver’s) mom sent you!!!

A true example of customer service! Plenty of safe free parking in their private lot, with reserved parking for AAA members. Immediately inside the building there is an info desk with helpful staff to direct you. Enter the AAA branch section and there are seperate counters for DMV/​registry/​AAA/​travel business. There was no line, and no wait. Nancy was happy to help me at the DMV counter with a new license and new AAA card (married name change). While they don’t offer all the same services as the DMV, they have most of them! I was in and out in less than 20 minutes. It would have taken me a minimum of 4 hours to do the same at the DMV. Helpful, friendly, knowledgeable staff. I may never go to the DMV again!!!

My online license renewal failed and I was told I had put on the National Driver’s Registry, which is supposed to keep people who have their license cancelled in one state from registering in another. Only I have only received two speeding tickets in my life and had no buisenss being on the list. Reading on the interent gave a bunch of scary stories about mistaken identities or fourty-​year old speeding tickets. Worse yet I was told I had to negotiate with Rhode Island registry which is typically a 2 – 3 hour affiar in the best of circumstances. My wife suggested I just try AAA. It was fantastic. The agent determined it was a case of mistaken identity (we didn’t even have the same first name) and cleared my name in five minutes. I have been an AAA member all my life and after this I am a confirmed member for the rest of my life.

This is much better to go to than the DMV. It is absolutely much faster and friendlier. The State of RI might want to consider having AAA train their employees.
Also, no matter what they also have great deals with the AAA discount. Just the other day I purchased CANOBIE Lake Park tickets and it was $ 6 cheaper than buying at the gate and $ 2 each person cheaper than the coupons that are available at various locations. This branch is great and so is AAA.

Love going here instead of the DMV. The lady at the front desk once you enter the member services is awesome and so nice! They know exactly what there doing, and im in and out in 20 minutes where it would usually take 20 minutes at the DMV.

Went for a license renewal. Was taken care of quickly and effectively. Was very happy.

Much better than the state’s DMV bc there are way less people and the staff there can give you the attention that you need. It took me a total of 20 min to get my license renewed… Not too shabby. The only thing that I would recommend is more mirrors… My license photo is going to look a mess ^_^

I came in here last week to get a new license with my new last name. I was in and out in less than 10 minutes. The registry services alone are worth being a member!

My family had had AAA since 2006. They have been a lifesaver on multiple occasions! I don’t know what we would do w/​out them

I have to admit, I absolutely LOVE AAA, and this AAA in particular. After I was faced with the cruel, harsh reality that is the RI DMV, I joined AAA and have never, ever (not once) looked back.
If you’ve ever waited all day, or a few hours, or even just 30 minutes at the DMV, you need to get with the program and join AAA. I went in to get my license renewed, and was awe-​struck by their efficiency and demeanor. Kindness! Humor! Quickness! I was in and out with a brand new license to drive within 15 minutes — for real. A joy, I tell you.
Not only can you get your license renewed (and your photo taken, to boot) but they do all the other special AAA things you want, too. Like, fix a flat or give you a tow when peril suddenly and unexpectedly strikes. They towed me and my sadness off of 93 in the Williams Tunnel one cold, dark January night and drove me all the way back to PVD in the driving snow. That’s love, people. Straight up love.

AAA came through for me yet again. I’ve had nice service guys help me out both in RI and here in MA. In Cambridge, I’ve gotten help from Walter more than once and you could not find a nicer, smarter, and more reliable person to lend a hand when your car won’t start. I’ve also had very generous roadside and counter service in Greenville, RI. The membership fee is tiny compared to the benefits. Smartest thing I did when I got my car.

After a long meaningful trip to Nantucket, I was driving to Pennsylvania (very) late on Saturday night when out of nowhere… bang! I had flat tire on my car. Of course, the first thing I did was call home because who ever remembers that they actually have a current AAA membership? He was in rescue mode as I was digging through the glovebox looking for paperwork. A sigh of relief to learn that AAA was just a phone call away. Since I was stranded along the highway, in pitch dark, with massive trucks and careless cars zooming by with little regard for the speed limit, the AAA dispatcher expedited the service calling it a danger zone. Have you ever driven on Route 78 between New Jersey and Pennsylvania? Yikes. As I was waiting, a few kind folks stopped to ask if they could help me which was pretty cool and renewed my faith in mankind. If you’re like me and it’s been years since your daddy showed you how to replace a tire, get and keep a roadside assistance membership. I sure was happy to have mine. In no time flat (ha!), a repair technician was at my side and I was back on the road. Thank you, AAA.