Hampton Inn Providence

Standard hotel. Pretty easy to find the front desk.
4÷5− cookies and coffee available as you check in. Cookies were a little old.
4/​5-​somewhat clean hotel. No bedbugs found.
5/​5-​free wifi. Works fast.
4/​5-​customer service. I have a Hilton honors account but forgot my number. The woman (Jennifer) at the front desk couldn’t find it. I thought I was going to have to work to get the credit. She called me after I got in my room and figured out the problem. Good work.
Overall a ⁴⁄₅ impression. I would come back.

I have been staying at this Hampton Inn for the past couple of months while in town for work. Having stayed in many Hilton properties, I can say that this is among the best. The staff here is exceptional and is committed to providing great customer service. The front desk, valet parking team, housekeeping, and management all go out of their way for the guests… which is rare these days. The property is clean, nicely designed, and conveniently located. All this is coupled with very competitive rates for the downtown Providence area.
Please note that I am not someone that posts reviews all the time. However, these guys deserve recognition for the work they are doing. They have definitely earned my business! I highly recommend this place.

We stayed at the Hampton Inn in Niagara Falls which we liked a lot. So we decided to stay at another Hampton Inn this time in Providence. This one was not new like the one we stayed at before but the room was big and clean. Staff was nice. Good location in the city. My complaint is that we had gotten valet parking that was already added on to our stay… $ 28. Okay cool. So we walked everywhere and didn’t use our car at all. Turned out it was $ 28 A DAY for valet service even though we didn’t move our car at all. At the other Hampton Inn they had a parking lot so we did not have this issue. I was bummed so see this cost on our bill… around 60 something dollar.

4.5 stars. Reasonable prices given the quality, especially if you get the online discount. When I initially called and got a higher rate over the phone they matched the online rate. Clean, classy rooms. Great shower — didn’t want to get out. Only downside is no mini fridge which is a downer when you have nice leftovers from one of the many wonderful restaurants in the area or just want to keep a drink cool. I think with the style they are going for, a fridge/​microwave would not go ideally with the décor and the limits of square footage. However, that’s just a huge convenience I enjoy. No complimentary breakfast which is common in the city. Keruig in room and pretty decent drip coffee in the lobby all morning. Small Point Café is down the block — check them out for breakfast. Central to everything that is downtown and walkable. Parking must be valet which is $ 25 – 28 which I think is a bit of a rip off since they literally park it in a rough open lot right behind the building. I would rather park it there myself and walk the 100ft to the main entrance than be obligated to valet and feel guilty about the quantity of my tip due to the gouging for the parking. I guess the one nice thing is that they do let you park there for a full 24 hours at that rate so if you check out at 12p, you can leave it there until that evening if you arrived the evening before. Also, if you want a late check out — they were accommodating to this. Quiet hotel also — did not hear anyone in the halls.

I enjoyed my stay! Was greeted with complimentary bottled water and snacks at check in. Beds are comfortable. Bathrooms are on the larger size. My stall shower was larger then usual hotel showers. Love the bed side charger station. There is a complimentary breakfast, but the eggs were an odd texture and I would not eat again. There many other options like yogurt, oatmeal, and waffles. I would recommend and stay again. Great parking lot attendant and front desk staff.

Pretty convenient location, comfortable rooms, and decent food and beverage make for a satisfactory stay.
Could the Front Office Agent have been a bit nicer? Sure, she could have, but it is what it is.

Cheerfully inadequate. Polite, mostly. But inadequate. I am traveling for business and just need a clean room, reliable wifi and a functioning business office. The Hampton Inn Providence provided 0 out of 3. Let’s start with the small issues: Wifi is weak (and as a Hilton Honors member, I was advised that the HH network was worse than the regular network. Go figure), and when I couldn’t send a doc to the front desk for printing (because the Business Office printer is down), I was advised to use the Ethernet connection «if the internet isn’t working to my liking.» «To my liking?» What I like is an internet connection that can handle 4MB of data (which I need to email to the front desk because the Business Office isn’t reliable)! And FYI: there’s no room service, which I should have realized, but since they serve breakfast, I figured there’s a kitchen and room service makes sense. Plus, the phone has a room service speed dial button. I wonder what it calls… So here’s the big reason why my stay here was unacceptable: the substantial leak from the bathroom on floor 6 leaking into my shower and on all the «clean» towels in my room. When i informed the front desk about this hazard (mold and bacteria shower, no thank you), the response I received was: OK (and she wrote the info down.) Now, I’m not sure what the «right» answer is in this situation, but I give the Hampton Inn credit for knowing better than to ask: «So how was your stay?»

We didn’t stay at the Hampton Inn, but Othello, the concierge saved our lives and this is the least we can do to repay him. You see, we had parked in the garage nextdoor that strictly closes at 9pm, and our car was locked in after hours. Othello helped free our car, even when he totally didn’t have to. It is a symbol of the Hampton Inn’s hospitality, even towards those who aren’t their customers!

It was okay. The room smelled like a Fabreze factory blew up. It took some time to get used to. Normally I would have changed rooms but they were probably all like that. It could be worse. The hole in the wall was weird but again, not a huge issue.
It’s an older building, and it shows.
The halls were pretty cold, but at least the thermostat in our room worked.
All that being said, the room was clean, the breakfast was good. The staff was very nice. They let us have a late checkout of 1PM which was much appreciated after a night out on the town :)
Oh, & there is a parking lot right behind the hotel for $ 18/​night if you don’t want to use the valet.

We stayed here for a quick getaway for Valentine’s Day this year.
The location was great. We visited during a bad storm but they had valet with a covered garage which was perfect.
We were able to check in early, which was nice since we were only there one night. The front desk staff was very nice.
The room was very clean, although it did smell too much like Febreeze. The bed was spectacular. I rarely sleep well in hotels but I slept like a baby that night.
While in the elevator, an employee was chatting with use. The hotel put her up for the night so she didn’t have to go home during the storm. I thought this was really nice.
The next morning, they had a big spread for breakfast, although we did not eat there. When desk held our bags until 1 PM and let us watch TV in the lobby until the snow lightened up.
I was pleasantly surprised with this hotel and would recommend it.

Hampton Inn checked me out & charged my credit card while I was still staying in the hotel and then charged me again after I left when I had a 0 balance.
I received a phone call two days prior to my check out asking why are my belongings still in the hotel room. I was told that they had me checking out today. After explaining to them that it was wrong, they could extend my reservation to the original date. On the next day I noticed that my credit card was charged for the stay. I brought this to the attention of the check in desk staff and was told that they charged my credit card when they checked me out on. When I checked in I was told that I could change my form of payment when I checked out and that the credit card I gave was for a hold. BUT this did not happen and when my card was charged I was never told that it was prior to or even afterwards.
On the day of check out I spoke with the manager she said it should have never happened and it was an error on their part. I paid the last night in cash and checked out with a receipt with no balance. The next day my credit card was charged additional night! I called immediately and spoke to someone at the front desk, he was rude and argumentative. He said he would have a manager call me back. Which never happened. I called again the next day and got through to the manager and she was confused why I was being charged again and would have to get back to me. 3 days later I was refunded one night stay. I stayed 8 nights.
The motto on the check in desk in large letters clearly states if you are not satisfied with the stay, 100% refund. This is a lie.

We could not have been more pleased with our stay on our fall foliage college weekend tour.
We have come to favor Hampton Inns for their free breakfast and general value. This particular hotel also offers location, location, location, and thus walkability. It was nice to leave the dinosaur drinking car behind in the parking lot next to the hotel, even if it cost $ 18/​day. The parking lot was open air, not some creepy parking structure, and within steps of the hotel door.
The rooms were clean, the bathroom was large, the beds were comfortable. All important free wifi was available with room number and last name. Room card keys were required to operate the elevators and lobby restrooms, which I appreciate for security reasons in a downtown environment.
Brown and RISD are a short and lovely walk across the river and up the hill; also within reach are many pleasant eateries and establishments.
The best thing about this hotel was the super friendly staff. Really could not have had a better experience.

Clean. friendly staff… close to universities.
They do offer complimentary breakfast, so that’s a win :)
It’s not too far from shopping mall and restaurants.

Great location, really nice lounge for breakfast and amazing view of the ware from the 11^th lounge. Staff was very friends land helpful. Plenty of restaurants and shops within steps of the hotel.

This is a decent looking hotel (inside and out) and somewhat quiet. Nothing too spectacular and could use a pool.
The staff was very friendly. There was a random, giant bug in my room (WTF! Yikes!) and because I am very afraid of Arthropods, especially insects, I had to call guest services to handle it for me. Poor thing had to coup herself in the bathroom to find the darn thing and kill it. She probably has a story to tell the next day.
I didn’t particularly like that only one of the elevators go to the gym. If the wrong one arrives, I have to go to the lobby and then take the other elevator to get to the gym level (basement). You have to scan your key each time — ugh — but the place is not busy so no waits.
They do have a shuttle that can take you to your meeting, your sightseeing destination, or to/​from the airport (I wish I knew that earlier). It is by appointment and fills up quickly. Easier to get a taxi and it’s cheap to get around town.

Color me very satisfied: good service, great location, a very reasonable price among other downtown hotels, in quite an attractive property both inside and out that is far above the usual standard of the Hampton brand.
The hotel has been converted from an eleven-​story 1920 bank building; this is most smartly reflected in the two-​story atrium-​style lobby. Our room was tastefully appointed and everything was fresh and crisp. I can’t think of a single complaint about the age or appearance of the furnishings. A particularly nice touch were the wall hangings – framed local photographs rather than the usual bland «art.»
The hotel location is in the heart of downtown, for all your businessy needs, but also a short walk across the river and up the hill is the Brown University campus.
The only major demerit is the $ 25 per night valet parking. There is no self-​parking associated with the hotel, although apparently there is a private garage behind the hotel which may be $ 15 per day.
Here are the other pros and cons:
+ Comfortable love seat and easy chair in addition to the standard desk/​chair setup
+ Swivelling flat-​screen TV
+ Real hangers
+ Bathroom night light
+ Quiet HVAC
+ Seven choices of shower stream configuration
+ 24-​hour coffee/​tea/​water/​cocoa station in the lobby
+ Hands down the BEST chain hotel complimentary breakfast anywhere: bagels, muffins, and breads, plus toaster; sausage patties, mini western omelettes, and home fries (Mon); scrambled eggs, biscuits, and sausage gravy (Tues); whole bananas, apples, and oranges; diced mixed fresh fruit, mainly melons, berries, and grapes; cold cereal and milk; hot oatmeal; yogurt; a waffle maker and batter; and orange and apple juices. And yes, that was everything that was offered, not what I ate.
+/​-​Drinkable tap water, but does not come out cold
+/​-​VERY comfortable bed, but disconcertingly pliant and voluminous pillow; I want something to lay my head ON, not IN
— Styrofoam instead of real glasses, a dreadful faux pas when everything else was so classy
— No bathroom exhaust fan
— Comically thin toilet paper
— No towel rack near the sink, only a back-​of-​the-​door hook
— 5 am Monday garbage truck noise

Summary based on one multi-​day stay:
–good location
–ok room
–good service
–quiet
–ok Hampton breakfast and internet
–expensive parking (minus 1 star)
I’d stay here again.

Easy check in. Clean fresh and cozy room. Great price. Staff are accommodating. Thanks Tyler and Laura.

It’s Hilton (like a boss) for the budget-​minded traveler (like a mid-​level manager).
You’re not going to be wowed by modern architecture, progressive design elements or trip-​hop blaring from the übersocial, after-​hours hot spot lobby called LahB. Mainly because it’s a hotel that feels like a hotel and does hotel things, like provide a bed to sleep in and a continental breakfast to eat and on-​demand movies that you would never buy but like to read the descriptions to see exactly how hotels try to market their porn. Yknow, the usual. Thing is — this Hampton does it extremely well.
Late check-​in was not an issue, and if you time it right, there is street parking around the central location that shuts down at 8p. Pulling an overnighter? If you plan on being out by 10am the next morning, you can skip the exorbitant valet parking ($ 25) or the cheaper lot across the street ($ 15) and settle on a well-​lit 2hr spot anytime after 6p for free ninety-​nine, plus tax and tip.
Once you get to your room, you will find it to be clean, chock full o’ free internet (take a note, Westin) and centered around a crazy comfortable bed. Seriously, I don’t sleep very well outside of my own kingly Queen, and this mattress from on high knocked me out cold.
On your waking moment, a complimentary feast of buffet-​grade goodies awaits your morning meal cravings. Omelets, waffles, bacon, cereals, granola, bacon, orange juice, yogurt and bacon good for the gettin’ and if you need to hightail it immediately, there are pre-​packed bags o’ brekkie at the front desk.
My weeknight rate was $ 129, a solid 35−40% less than supposedly «more luxurious» options in the area.

Great option for Downtown, especially if you’re arriving via Amtrak (a 10-​minute walk, but they’ll send a shuttle van gratis if you call ahead and request it).
Cool old building is an easy walk to government offices/​courts, WaterFire, RISD, Brown. We stayed on the second floor, but it was quiet, both inside and out. Friendly and professional staff. Clean, somewhat small room. The mattresses are a little soft, but there were plenty of pillows.
Be aware that they fill up on WaterFire weekends, so don’t wait to reserve. We had to take a 2-​queen, smoking room, but they did an ozone cleaning ahead of time, and we smelled no smoke whatsoever.
Other, much appreciated extras:
* microwave and mini-​fridge
* free wifi (slow-​ish, but fine for accessing email and Unilocaling)
* free coffee in the lobby all the time, plus cookies in the late afternoon
* free breakfast included omelets (pre made), sausages, make-​your-​own waffles, fruit salad, bagels, pastries, yogurt. Not luxurious, but tasty and filling. Free ProJo (at least on Sunday), if you want to read the paper as you eat.
Security bonus: You need a room key to access the elevators and the front door after 11pm.
I was surprised that there was no exhaust fan in the bathroom. When it gets steamy, it stays steamy. Also, the underpowered blow dryers are of the attached-​to-​the-​wall variety, as if all the guests were dying to steal them. I guess it prevents us from throwing them out the window, anyway.