Hertz Rent A Car

Another great Hertz Location!
I have a home in Rhode Island but have been living in Louisville Kentucky. So I not only rent vehicles in Louisville but also from TF Green Airport.
I have had my share of challenges when I travel and many times I am the last person walking to the rental car location at midnight or worse — 1 or 2 a.m. Hertz has never let me down — not from the local representatives to the Area Manager.
I have rented multiple times from this team and I believe short of one time, I got the exact car I wanted; and that’s because I rented so late in the week.
John Clancy the area manager is top notch. I am lucky enough to work with some great people from this company and John is one of them. I had needed a specific type car around the holidays last year because I was driving around my 82 year old mom. She has trouble getting in and out of a vehicle. It wasn’t available and folks on site really didn’t know what I was referring to.
I spoke to John and he was not only apologetic but he did something that I can’t begin to believe — he drove the car to our home in Barrington RI and exchanged cars — at 9PM at night! People wonder why some customers remain loyal to a corporation. It’s for things like this — above and beyond the call of duty.
I rent cars from about 300 days a year, a long term rental as well as multiple rentals at the other locations I frequent for business. PVD airport location is great because of the people. I could rent with any company I want. I am loyal to Hertz because of great service like the Providence Staff.
Thanks for all you do.
Mike

This was our first stop for a much needed week long vacation with the fiancé. Reservations were made a week before so I assumed everything would run smoothly.
I was advised they only had one sub-​compact vehicle left which was a Toyota Yaris. I didn’t really care, but I soon found out the trunk space for this specific car was pitiful. It would not fit my fiancé’s luggage nor mine. I mean we could have stuffed it in the back seat but we had lunch plans and that is asking to get the car broken into.
So we went back inside the office after trying to fold the seats down to make it work and told the young lady that the car was not going to work because we needed a functional trunk. The lady simply apologized and offered us an upgrade for an additional 110+ dollars. I can’t even remember the exact amount because I was pretty disappointed.
I personally feel we should not be penalized due to the lack of preparation and inventory on Hertz. We canceled the reservation and walked next door to Alamo. We ended up paying $ 15 more dollars and they upgraded me to a compact vehicle just cause.
Very disappointed with the service here. I gave it two stars because the lady was friendly but just didn’t try to hard.

Service was great! Drop off service personnel were so friendly! They made the transaction super easy.

I’m local and I’ve rented from this Hertz at least 40 times to travel into New York City. They are always professional and the cars are always cleaned and fueled. I rent cars on a regular basis for work, and this is about the best Hertz location I’ve rented from.
A warning on TF Green Airport for all those people visiting. The rental area for all car vendors is way too far from the airport on a series of escalators from hell. Elderly and handicap, definitely ask for a ride. It takes at least 15 minutes to get from the plane to the rental center if you know your way. But it’s not obvious and the signs to the rental center are tiny. It’s not like most other airports where you walk outside for rental cars. It’s very confusing so ask someone. If your flying in that morning for a business meeting, chances are you’ll be late. And good luck finding the rental center when it’s time to return the car. The «providence» airport is in Warwick, not Providence. There’s also a lack of signs on the highway showing people where to go. It can be really confusing, so leave yourself some extra time. Just driving into the rental return building can be confusing because there are 3 entrances, and only one goes to the rental area. There are gas stations close to refuel on Post road between the airport and the rental car building. The confusing part is you have to enter the rental car building on the opposite side, away from the airport on Jefferson blvd. And once you finally find your way into the rental car center, then you face the escalators from hell to get back to catch your flight. RI is a great place to visit, but sorry for the lack of signage both in the airport and on the roads around the airport. The state is so small we just assume everyone knows their way around.

Very easy to rent, use, and return as a Club Gold member.

I received the best help from the Hertz reps here. I made a reservation with another company… what was I thinking? But came to hertz on a whim and Vickie at TF Green took care of me. Thank you for going out of your way to help out !

Hertz service is excellent. I just wish the car rental center was closer to the terminal. That said, there are many moving walkways and a golf cart for assistance.

Beware! Returned my car full. Gas tank noted as full on the printed receipt. A week later got a charge for $ 130 on my credit card. This is flat out fraud as far as I am concerned.
Will never rent from these people again.

Easy pick up and drop off process. The rep at the Hertz Gold counter was pleasant and quick!

Totally rip off! I rented a car last month and i realized how much fees i had to pay!
They did not explained enough of anything. First of all, they claimed that their gas program is cheaper by 20ish cents compared to the regular gas stations and made me sign up for fpt ftp? Program, but did not tell me that there will be 10+% tax.
Also, they did not tell me that there’ll be fees for using their pass for toll, they ensured me that i’ll be only charged for toll values only. I only used it for 5−6ish dollars and now i have to pay 25 dollars. I see… This is how they make money!

While I wanted to give a 2 star… and almost did… The two star ballooned up to a 5 star following my «drop off» interaction with Nate from this Providence Airport location.
Is there a need to talk about the negative? No, life shouldn’t be always about finding the negative and when you have a Nate batting clean up he takes care of what customers really want, just someone to listen to some simple criticisms. The negatives can easily be assuaged.
I’ll save the negative review for the Ritz Carlton in Orlando!
I am truly grateful for a company that recognizes when they have fallen short of the customers expectations, listens and responds swiftly and with kindness.
I will always rent from Hertz… no buts!

I have rented cars at this location on a number of occasions and I’ve been satisfied with every rental. There were two times when they were out of cars and there was a long line of waiting customers including the Gold Club frequent renters and the staff was running around getting cars ready and helping folks into the cars. The front desk staff were helping to dry of cars and doing what it took to get people down the road. Very impressive teamwork and customer service. On my last rental the system assigned me a sad white Chevy Impala with a smashed bumper and peeling paint and even though there was a shortage of cars, the agent immediately put me into another car and I was on my way. Will rent at this location when I return — no question (but please don’t put me into another POS VW Jetta, please!)

Right off the bat I have to give them five stars!
When I got the e-​mail which stated that I was getting an orange Camaro…
Well the deserves five stars…
The only thing better is the HZH Corvette. I don’t get that enough.
This is way better than the Jetta I got from Hertz last week.