Mt Pleasant True Value Hardware Inc

If you are looking for great deals and aisles upon aisles of product, this hardware store will come as a disappointment.
On the other hand if helpful, knowledgable staff are your thing then support this nearly last of it’s kind.
A true neighborhood shop in every sense of the expression, you must admit that there is something about caring employees who ask about why you are there, listen and then give advice. And how awesome is it when you can ask anyone in the place where something is and they either walk you there or give such a thorough description of it’s whereabouts that you can practically see what you came there for before you even have it in front of you? Pretty awesome if you ask me.
And awesome is Mount Pleasant Hardware.
I’ll pay a bit more for this kind of service, rather than having to wait around for someone to mix my paint, cut my key or misguide me to the wrong end of the store — as is usually my experience with the evil orange giant.

Conveniently located to me I have been to this hardware store several times.
In the past a tall gentleman with glasses would help me and he was such an awesome person to communicate with. I came into the store feeling as if whatever I needed, the employees would be willing to help.
A couple of weeks ago I decided to take on a project, changing door knobs. Not impossible.
I went in asking an employee about how to do a certain task. He blatantly told me I could not do the task because I «was a woman.» I found it that extremely insulting. I didn’t want to argue with someone who had made such an ignorant comment. I told him he was wrong and that a woman could do anything a man could. His response, «no, they can’t».
I came back a week or so later and complained.
Now, just a few days ago I went back in to purchase a few small things. The manager was assisting me this time. From the get go he had given me an attitude and a hard time to where I could find something. Apparently this is his funny character that most customers know him for. While I was checking out he asked me, «is there anything else I can do to you?» I responded, «Excuse me? I think you mean for me…»
«No, TO YOU.»
I was so angry and insulted. I left very upset. My boyfriend eventually went back to the store and talked to the manager personally. He apologized and said he did not mean anything by it.
From my poor experience at this place and the way the management and employee have made me feel uncomfortable, I will take my business elsewhere.

The people here are friendly, helpful & the prices are reasonable. Much less painless than a trip to Home Depot if you can avoid it… And it’s right around the corner. Fab!

I have been living on and off in Providence for most of my life, and some things just don’t need change.
My favorite memory of this store was when I was sitting in the paint section with my head in my hands, trying to figure out if the color I picked out was going to be what I needed for my sculpture final piece. The heat was oppressive, I was working on little to no food (who remembers to eat during final crits??) and just overwhelmed. The owner walked over, asked «Rough day, huh?» and then smiled and handed me a Klondike bar. He then went out and passed out the remaining ones to his employees. Things like this remain permanent in my heart because of how simple ice cream and his kindness made life seem doable.
Flash-​forward, years later, and this is one of the few places we could find a printed brochure of historical colors. Helpful as always, one day while going in for more research, the nice young lady at the counter honestly told me she wouldn’t feel confident in her ability to mix what I needed and let me know when someone skilled in paint would be next in.
For keeping it local, I will keep going here forever. And probably bring my kids one day… with Klondike bars in the heat of the summer.