Richmond Motor Sales and Rental

my tacoma is in the shop for at least 4 months with the TOYOTA DEALER. i turned over my truck to the DEALERSHIP, and within 10 minutes, i had in my possession a 2015 TOYOTA COROLLA. the odometer has a little over 17k on it, and it runs just fine. my tacoma is in for a frame replacement. everyone at both the dealership, and the rental (RICHMOND) so far have been just great. maybe RICHMOND does a lot of business with the TOYOTA DEALERSHIP, and wants to keep them as a customer, i don’t know. all i do know is, RICHMOND has been just so nice so far to me. will have to do another review in 4 months. time will tell. :-) i picked up the vehicle on 2÷26÷16.

Do not rent a car from this place. The cars are crappy, mine had a tail light out which caused me to get a ticket. Also needed an oil change and they let me drive it 3000 miles past the time it needed to be changed. And to top it all off they hire nothing but thugs who have no problem disrespecting their customers. They rent to so many drug dealers that if cops see a Richmond plate they will pull you over no matter what. They are a joke of a business and I plan on calling the better business bureau on them. On my last visit their thugs surrounded me and threatened to «knock me down.» Do yourselves a favor and rent from a real company.

Rented a car due to my car needing body repair. I received a 2013 Honda accord. Beautiful car. Turned it in and forget to remove expensive gold clubs and shoes that were in the trunk. Called them back the next day, and they were there. Kyle was great, and I made arrangements to pick them. Excellent customer service.

Don’t know how their sales department is, but their rental department has gone from fantastic to horrible.
I’d used this place for a rental before when my car was in the body shop. They accepted the rate that my insurance company offered, and quickly got me a clean, late-​model Hyundai without any hassles. Literally a sign and drive.
When I needed another rental recently I tried them again. The difference between my previous experience and this one was like night and day.
This time (less than a year since my previous rental) dealing with Richmond has been nothing short of totally aggravating.
1) I was told they no longer offer cars for the daily rate my insurance company offered to cover. The least-​expensive car they had was $ 10 more per day.
2) Richmond’s policy requires renters in Massachusetts to have no more than a $ 500 collision/​comprehensive deductible.
I was certainly willing to pay the extra $ 10. My office is 45 miles from my home and I had appointments keep. While I was driving their rental car to my office yesterday afternoon, they called me and told me they needed me to return the car immediately, because I carried a $ 1000 deductible, which apparently is against their rules.
I spent over a decade in the car business, and in my experience it does not take much damage to reach the $ 1000 threshold. My coverage decisions are my business and no one else’s. As long as I carry sufficient coverage (500k + a liability umbrella) why should they care?
Richmond said they would not charge me the $ 10 for the day, but now I’m stuck without wheels. I have more appointments at my office to keep this morning, but I may have to cancel them.