Staples

STAPLES JUS GOT UnilocalED! I am not a fan of this staples north main street plaza. 1^st I went to the store just to buy a HDMI Adapter which I had to order. When the item arrived, I approached the counter and at first the associate couldn’t find my package when she did find it, then she had to find a piece of paper for me to sign, she couldn’t find that either which held up my time even longer. She called the store front manager. He asked me my name twice and wanted 2 see my ID not once but twice. Then sat a computer to download SOMETHING. I asked him what was the hold up. I really need to get out of here. All this paperwork should already be prepared for a customer when they come into a store. He had numerous answers but it wasn’t his answers that were bothering me it was the way he was saying it like in sarcastic and condensing way. So i asked him his name he replied jeff and then insisted that he give me the corporate number which is very odd So I left the with him copying my information down which I have no I deal why and calling corporate office
Sunday I went back to return the item for a refund. Again approached the counter again. Now these two idiots (Jeff and Dave) couldn’t find out why the item wasn’t matching the receipt they said they would have to call a number which on a Sunday it was closed
So I returned Monday morning walked up the associates she cashed me out without calling anyone and handed me my money. They must incompetent workers at STAPLES won’t be going back staples anymore

They used to be pretty efficient, but obviously have new management, which is for the worse. The last few times I’ve been in here, the customer service has just been awful (I’m mainly talking about the printing/​scanning section). A couple of times there have been long lines with only one employee at the counter, while the other two employees were right there staring at a computer screen for about 30 minutes. It was one of the most awkward things I’ve ever seen. The next time I came in the employee at the counter wanted to do everything but help me, and it was just frustrating (and I’m a really easy customer, as I just go there to get some simple bindings, and I bring in one already bound and tell them I want it exactly like that so they don’t have to take more time asking me a series of questions). Anyway, said employee was just complaining to his co-​workers about how bad he wants another smoke break. Now, after this I dropped off another thing to bind which was hard to get printed out on my end. I paid for it all up front under my name and account, and they told me that they would keep it indefinitely, and to come back whenever to pick it up. So I come back a few weeks later, and some really snappy new employee tells me it’s nowhere to be found, and that they just threw out some things a few days ago. She said there is no record of me paying for this, and refused to give me a refund. I’ve been shopping here for years, but this is the last straw. My recent experience with this store is frustrating beyond belief. Bad management, lazy and snappy employees, and sloppy behavior. Just about as awful as the Apple Store in Providence Place Mall.

Fax machines are iffy. The connection is spotty and the staff always make excuses for not being able to do something. In 45 mins, all I heard from them (to other people) was why they couldn’t do something or it’s too hard. Seems the moral is low in here or they have a bunch of incompetence going on.

Bought IPhone here. Knowledgeable about Verizon plans. Jeff Sheehan and Chris Vasquez were Aces.

Print & Copy Center Review Only —
I recently had a document printed for the first time with this Staples. I brought my document in, set up to be printed at 100% and was informed by a gentlemen that they add a .25 inch border. I went home, re-​designed my entire piece, had a test piece printed and when I went to pick it up, I noticed there was not additional border. I questioned the women who helped me and she said they only add a border when there isn’t a white background. So I went home, sent my original document and picked it up today. While the quality is great, after getting home I realized they printed more than I ordered.
So overall I made 3 trips and paid extra money for one document. While the quality was fine, in fact great, the people that I worked with were not helpful and were pretty crappy at customer service.

This location is convenient for drop off shipping and mailing services now i don’t have to go up an down finding a drop off location Now i know where to mail my eBay orders other than the post office USPS just came on board and i also buy my stamps and my ink toner here too. the customer service here isn’t an issue for me there ok i don’t ask questions i already see it on the shelf so i just pick up the item and go. There shelf is always well stock of ink toner. I came here two days ago to send a package and ask the clerk a question and her replies was they don’t mind punching the numbers in and my packages isn’t a problem. Staples you are really helping those customers who some post offices gives no services too ex specially when they don’t want to take customers packages with shipping labels its like if they can’t get the bar code too scan they aren’t taking the packages i hope you guys keep these services going because its a big help.

I can’t say enough great things about the ladies in the Copy & Print Center at Staples. (Allison, Maxine. you know who you are!) They respond promptly to my print requests via email, give me accurate times when my job will be completed, and are more than accommodating to any edits/​changes I need on my work. I appreciate that although I have little experience in the design department, they don’t make me feel like an idiot if I send the wrong info for a project.
After using other local print companies (Alphagraphics, Metcalf @ Brown University, etc., I find that the quality of work & pricing is the best at Staples.

«Staples has teamed up with Katy Perry… «I don’t give a damn! I called their number, I pressed 0, I pressed #, damn near impossible to get a live person on the phone. Was on hold for 10 minutes just to find out if they ship UPS packages. Out of freaking control. I am never frequenting this store or another Staples ever again. Spend more time dealing with the needs of your customers and less time giving free PR to celebrities. And for the love of god fix your automated phone system.

I’m giving this one star but would prefer to give it no stars. This is specifically for their printing dept. After working with the Barrington Staples with few or no problems over the course of 12 months, I was forced to use the Seekonk Staples because of the Barrington closing. I have a pretty thriving business and place printing orders 3 – 5 times/​week. Staples was convenient because of their weekend and evening hours.
No more. After using the Seekonk store for a month or so and continually receiving incorrect printed products for my business, I found a new printer and used Staples only when I had to have printed material done over the weekend. However, even with sporadic orders, they still can’t complete an order properly. No one is reading the orders as they come in online. Clearly no one cares about the end product or the reputation. I can’t tell you how many times I’ve had an order reprinted. No more. I get it, Staples. You just don’t care.

I’m the guy that keeps coming back against his better judgement.
I know what I want, based on your web page, but when I get to the store, you never have it. Today was a Kindle Fire 32gb HD. I was told it was only maybe possibly in Cambridge MA. Had to ask if you had other Kindle’s. After 5 minutes, I had one, and went to the counter. They had to escort the Kindle because it’s a ‘high risk product’. Honestly, I couldn’t out run anyone there but… whatever.
Then I was offered the ‘protection plan’. $ 80 or so for two years. No thank you I said. At this point the cashier explained that her’s broke in three months. Maybe mine would too.
Maybe I shouldn’t buy this for my son if they are so poorly made.
Maybe I shouldn’t shop at Staples if they are going to continuously attempt to scare me into buying their protection plans.
BTW, I’ve bought 2 laptops and one tablet at Staples ONLY BECAUSE THEY ARE CLOSE BY. IF THERE IS AN ALTERNATIVE IN PROVIDENCE, I WILL NEVER NEVER COME BACK :).
Staples, I don’t run my store this way, why do you???

Came in here with the intention of looking for a computer chair. I just moved into Providence so I was in desperate need of some furniture. Luckily they actually have a very decent collection here at Staples.
So what I have learned here is that you really can’t know a computer chair until you’ve sat in it. You can look at the prices and look at how shiny the leather is but in the end, it’s your butt, back and head that will tell you that you met your match. I found my chair and fortunately/​unfortunately it was on clearance. It didn’t look too worn so I took the floor model home. They gave me a «discount» by not charging me the normal $ 10 assembly fee.
Today I also was planning on purchasing a PC desktop all in one computer but I was redirected to creating a virtual PC on my machine. The ironic thing is that with the purchase of Windows, it almost came out to be the same price! At least I saved some space I guess!
As you know, Staples is known for their office supplies, but they’re selling more than that. They have some accessories that you would think are only found in supermarkets like ziplock bags (Yes, people come here to buy those things!).
There’s plenty of parking and this place is in the same parking lot as the McDonalds, Petco, Whole Foods and Boston Market.

Do I love office supplies and can I stay in an office supply store for way too long — even when I don’t need anything? Yup… On this front. this store makes me happy. It does.
However, when what you really need is the UPS shipping center to be competent, friendly and well just plain there and helpful (I mean there as in, actually coming to the desk to help you?) well that’s the downfall.
I won’t be the first or most well spoken stating this fact, but this element of their customer service is non-​existent. Ignored really is the only way to say it, and when we’ve seen boxes/​packages just dumped, thrown and tossed around like playthings (at risk of injury to the items) well, we should know better.
I hope they get their act together… but as my husband noted– their slogan (again for the UPS shipping portion) didn’t say, Fast, Competent, or Will Give you Attention. just Easy… and it’s hardly that.

I typically do not spend enough time or money in office supply stores to warrant a review, but today I’ll make an exception. My hubby and I went in today to buy a new printer. We’ve been in looking at them before and weren’t super impressed with their selection. Today though, we got a great new printer, on sale even, and we were helped by the best Staple employee I’ve ever encountered. Peter was his name and he suggested a great printer for my home office needs and was super nice and knowledgeable about everything.

I go here often due to the convenience of it being near my house. Most of the staff is friendly, with the exception to a lazy black lady working in the copy center. She had the worst attitude when I needed help sending a fax. I was polite and said «thank you». The woman never said a word to me! Not even when I was explaining to her what the problem with the fax is. I don’t get it?

THE BEST COPY CENTER EVER! Seriously I love these guys. We use them for almost everything at my work and I’ll admit we are now «gold» or «VIP» level or whatever they call it, but we were getting treated like that from the start. The staff is always friendly, helpful, and work with you to make things happen.
I hate using the online system because you can’t get same day, so I usually just email my print orders over. Other stores have given me crap about not using their online system, but this store responds promptly to my emails and always has it ready in hours.
They have earned our loyalty. Even though they are a big chain, I feel like I’m in a small local copy center with the way they treat everyone. Oh, and everything comes out great every time.

A BIG shout-​out to Nathan at the tech desk!!! I was «directed» to this store from the Staples in Warwick, but the directions they gave me were to the middle of nowhere in Pawtucket (wrong exit #, wrong everything). By the time I got to this location to get the laptop that was being held for me, I felt like a lunatic.
Anyhow, Nathan was terrific. We wound up chatting a bit, and determined that the laptop I was there to buy really wasn’t right for me, so I wound up with another one and lots of helpful hints too. I’m typing on that laptop right now, and am very happy with it :)
Had I followed the directions the other store gave me, I would have wound up at the U-​Haul rental in Pawtucket, so this afternoon definitely had a happy ending!!!

My fiancée dropped off some stuff to copy for the wedding. The copies were ready the next day (as was promised) and the lady at the copy center was friendly and helpful.
The Staples Store is the same as they all are, but the copy center is friendly & reliable.

This place is pretty well-​stocked, from ink cartridges to phones and paper. The staff is well-​meaning, but I can’t say they’re all that helpful, so I would do your homework ahead of time and be fully researched and prepared for your purchase before you get here if you’re looking at electronics.
I use the print center and the UPS shipping service regularly, and it’s beyond frustrating — I don’t know when I’ll learn that just because it’s in the same shopping center as my grocery store (Whole Foods), it’s not more convenient than going to the UPS store in Wayland Square where they’re actually competent.
To start things off, they ignore you. And ignore you. And then ignore you some more. When you’re REALLY about to lose it and walk out, someone finally approaches you and either gives you attitude or is just plain unable to do their job. What really frustrates me is when the computer won’t recognize the address, and they refuse to override it. I mean, I KNOW my mother’s address, people.
Bottom line: the store itself is fine, but the staff is mostly useless. If you need to use UPS, go to Wayland Square and save yourself the headache.

Staples closes too early! By the time i’d get around to going, several times it’d be too late. Once i actually walked down there in the heat wave only to have to walk back. They also don’t package things for you if you mail them out. You can drop off things for fed ex there though if theyre already packaged. I got some large packing boxes, which seemed overpriced, but they also had green environmentall friendly packing peanuts which is great. Overall, pretty handy place to have near you.