U Relax

Great service, that is easy, quick, accommodating and cheap! I will be going here lots.

If I could leave no stars I would have!
We were at the mall and my back had been hurting the last few days so I decided to try out u relax. I ask for a 30 min full back. They bring me into a dark room w a heater and a nice headed bed tell me to take it off then leave, I take off my top stuff and lay face down. the guy comes in then laughs, says I was supose to take it all off and then go under covers I say no I just wanted my back done thank you he laughs again at me. (His English is almost non existent and anytime he said anything I had to ask multiple times for him to repeat it, he also was having troubles understanding me as well) he does my back, neck, and shoulders then takes the blanket sheet off of me then pulls my pants and underwear down (past my butt) and starts massaging my butt he’s standing to close and he presses «himself» up against my arm (this actually happened 4 times and only once did he back away quickly) I am getting freaked out, he rubbed my butt for much longer then he should have ! (I’ve had Massages where they have rubbed my butt with a sheet over it, always the outer part where the most muscle is and they normally ask first, he did not ask and he took the sheet off and my pants!)this dude was rubbing my entire butt without the sheet on my damn bare skin !!! I have never ever ever had this happen anywhere And i have had professional massages all over. This was the first time I have had one at an Asian place so I wasn’t sure if this was the norm. I tried to ask the people at the desk what parts of your body they are suppose to rub with this type of massage. All they kept saying was «if you liked you can go again we have openings» I told them no thank you and I’d never go there again ! I left the $ 30 on the table and left .
So if you’re looking for a place that is rude, doesn’t speak or understand much English, and will basically molest you then you have found your place…

Don’t let the convenience of being at the mall lure you into this place. I’m a former massage therapist and went there a while ago. Lady had no clue about giving a massage. I had to actually tell her what to do. She would leave the room to deal with other customers and then come back. Also she was arguing in Korean (I guess) with the guy next door while they were both working on people. Then at the end of the horrible experience I wanna leave her $ 5 tip as a courtesy and she’s like…”$ 5? How ab ten… I had to laugh and get the hell outta there to never return.
Spare yourselves the unfortunate experience…

Ok I usually read reviews about places but I did not before I went there. I was able to get an appointment very fast & easy. The place is fairly dark but no candles to at least relax me a bit. The masseuse never told me his name and he had a cold because he kept sniffing badly and had a hard time breathing through his nose. I could not relax the whole time, I was just afraid his nose was going to drip on me. And then he sneezed while both his hands was still on my back. The massage was good but I never relaxed or enjoy it much. when I woke up the next day I had back pain & neck pain, and no I had no pain before. I was just getting the massage for my birthday. Won’t go back

Their customer service is HORRIBLE and I am so upset! I love Groupon for their great deal and previously used them in purchasing a couples massage in Boston several months ago. My husband loved so we decided to search for another groupon couples massage and came across this one in Providence. Someone else mentioned this in another review and I too always read the fine print before making a groupon purchase. Anyways, so I purchased it and called them to make an appointment and the person barely spoke English. Since my husband has an accent and most of my family members do too I am sensitive to situations like this and try extra hard to communicate and be polite. The person on the phone was so rude and would not give me their name and said they do not accept groupons and that they want payment at time of appointment I mentioned how it was advertised that their location accepts groupons and I already paid for it. She told me I should just return it and at first I said no because my husband and I are really looking forward to this– she cave in and said okay when would you like to schedule. Since we work long hours during the week we wanted to make an appointment on a weekend day. She said that don’t take groupons on the weekend, I asked why and that the groupon site fine print did not say there were these limitations at all and she responded with that they are short staffed and don’t have the room on the weekend and it has to be during the week. I asked if there were even any appointments available on any upcoming weekends thinking maybe we will just pay out of pocket for this couples massage and she then said they don’t do couples massage on the weekend… their story keeps changing so I checked their website while on the phones and it shows that all services are available 7 days a week. She then said if I wasn’t happy with coming in during the week to return it and not come in at all… !!! what kind of business does that and says that?!? I had to AGAIN explain that since this was a service that was purchased through groupon that it would require me to put in a request and wait to know whether I would get a refund and it’s not a click of a button to return it/​cancel the order and asked if there was any way we could make this work. She then said again that they don’t take groupons at all… waste of time and horrible experience. NowI am in the process of working with Groupon’s customer service to cancel the order and get my money back. From personal experience, I understand it can be challenging and frustrating to communicate in English when you may not know it well or it’s not your first language but there is NO REASON OR EXCUSE that justifies being rude and disrespectful to other — ESPECIALLY COMING FROM A BUSINESS!

I haven’t even gone to my appt yet and I’m annoyed with how rude they are. I called today to confirm my time and he kept saying «no appointments available today!» Will report back after.

Groupon can only be applied for first visit, reservation is required for groupon customers. Walk-​in accepted for non-​groupon customers
Most of the stuff do not speak English.
The massage was okay. I got a one hour massage for 39 (groupon price). However, they made me pay at least $ 10 for tips claiming that this is because I enjoyed the low groupon price… I do not think things work that way.

Went here on a weekend, called to make the appt and used a groupon. This was for the reflexology which I was pleasantly surprised that the first 10 min they massaged my arms, neck, and upper back while soaking my feet.
The woman had very strong hands so you feel her getting the knots out but that is what I was looking for. The do not speak any English and the reflexology part was right near the entrance so you can hear a lot of background noise. Overall it was worth the low cost of the groupon bc the massage was excellent

First off, and Im not exaggerating… NO ONE SPEAKS ENGLISH. I went in with a groupon and they refused to let me use it. The lady made me call «the boss», cause thats all she could say, so I did. Guess what, he barely speaks english either and he kept saying, «groupon for new customer only», in which I responded, I just moved here from Minnesota and this is my first time to your business. Lol, the guy didnt believe me for some crazy reason and then hung up on me… Needless to say, I have no idea what the massages are like, but if they are anything like the customer service, then I dont even want to know, PLEASE PLEASE PLEASE, do not go here! There are sooo many other options. If you got a groupon please get your money back asap!

This place was terrible. I got a groupon for a nice couples massage for my boyfriend and I. First of all it was so difficult to communicate with them it was immediately not relaxing. Then they put us in a room with no direction (like start face down or on your back). There was nothing there to cover up with besides a bath towel. I of course did not know how exactly to drape this over myself. When the guy came back in he clearly didn’t like the way I had done it. He picked up the towel and completely exposed my lower half! There was no relaxing music… I was massaged to the sounds of people around me getting massaged, people walking around the mall, doors closing and whatever else. Every two minutes timers were going off. Flash forward to when the man yelled at me to «turn over» and held the towel so he could see just about all of me. I turn to see my boyfriend with the massage therapist ON HIS BACK STRADDLED OVER HIM IN JEANS. The massage was painful and unprofessional to say the least. My boyfriend left with very large bruises all over his back. SAVE YOUR MONEY!

So rude. They yell at you and told me I HAD to leave them a certain amount for tip. I said no and they yelled so I left. Do not go here.

Despite the name of the business, don’t expect to relax too much at U Relax. I went here with a Groupon over Labor Day weekend and the foot reflexology massage I got was good. Very, very good even. My masseuse was a bit hard to communicate with, but she did wonderful work and even set a timer before we started to ensure I would get the full 60 minutes I paid for out of the deal. However, I don’t think I’d be returning to U Relax unless their «keeping the door open» policy changed. The noise from outside the facility is really bad. Their location is right near a garage entrance and I had to spend half of my massage listening to a family have a loud argument about how much money they spent that day. Good services, Groupon special is great but the atmosphere and noise is too much to contend with to have a truly relaxing visit.

Beyond the fact it’s not relaxing with children screaming in the background… It’s not a great massage what so ever. Waste of $.

I work long shifts where I stand on my feet all day and am often on the phone (holding phone between ear and shoulder). That being said, I have very tight neck and shoulders and my feet are achy. I love the convenience of walking in without an appointment. I come here about once or twice a month although I have been guilty of coming twice a week. They do a really good job of working out my knots and kinks. They use really deep pressure that hurts so good. They also do a really good foot massage.

I’ve gone here a few times. As a massage therapist myself, I’m super picky. Let’s be clear, it’s NOT a spa. If your looking for ambience and candles, Look elsewhere.
It’s not for the faint of heart and those looking to gently rubbed and nurtured. No! This is for those who are looking for REAL work to be done. For pain. For knots. For areas not functioning properly. For immediate relief of any issues.
They don’t even ask you your name nor do they tell you theirs. But what they do do is get the job done. No appointment needed.
No fluff. Just a great deep tissue. Sometime painful but effective massage.

This is not for the faint of heart! If you’re looking for pampering and aromatherapy, you’ve come to the wrong place. BUT, if you are work weary and have knots tougher than leather and believe in the adage «no pain no gain», then you’ve got to try this.