Revere Health

I have had a very bad experience with this facility. First off, I hurt my back about 15 years ago and I have bad disks in my lower back. I’ve had MRI’s to show this. I have been getting epidurals shots and medication for my back pain for over 10 years. Just recently I decided I am going to start strengthening my back by going to the gym, I’ve been going to the gym 6 days a week since January and it is now the middle of June. So to say I’m committed to help my back and shoulder in other ways other than taking a pill and getting shots, is an understatement. My current Doctor (which I won’t state his name here), I’ll call him Dr. «C» at the Provo office, has me do a urine test each time I go see him for my appointment to make sure I am not abusing the medication and to make sure there are not any other substances in my system which I completely agree with. I took the urine test and then a few weeks later I received a letter in the mail stating that I have been FRAUDULENT with my prescription and that I was no longer a patient with the doctor and he listed 16 other doctors that also won’t take me as a patient, so you can imagine how I might have felt being accused of something like this to where not even 16 other doctors won’t see me. I was very concerned at why I would receive this letter when I KNOW I have NEVER been fraudulent for the 10 – 12 years I’ve been taking them. Since I received the letter on a Saturday I couldn’t call to figure out what the letter was regarding, so I had my wife who is a pharmacy tech run a Dopl to make sure no one was filling prescriptions under my name, which thankfully we found out that wasn’t the case. When I called them the first of the following week I found out the reason why I was accused of being fraudulent! It was because the urine test came back saying there wasn’t any opiods in my system and the doctor has accused me of either selling them or giving them away!!! I WAS FLOORED!!! Keep in mind that I have been going to the gym and working out to strengthen my back so that I don’t have to use the medication everyday. I know I didn’t take one the day before because my back was feeling fine. I also drink about a gallon of water on the days I workout so I know the medication was flushed out of my system, plus with me not taking on the day before there was a good chance it wouldn’t show in the test. I told the administrator at Revere Health to have the doctor call me so that I can explain myself,(which the dooctor already knew I was trying to strengthen my back at the gym so that I wouldn’t have to take as much medication), but the doctor told the administrator that he didn’t want to talk and that the decision is final! HOW IN THE WORLD AM I BEING PUNISHED FOR NOT TAKING NARCOTICS!!! HE FIRED ME AS A PATIENT SOLELY ON SPECULATION AND TOLD 16 OTHER DOCTORS NOT TO TAKE ME AS A PATIENT!!! SHAME ON YOU DR. C! I’ve called around to a couple dozen doctors and NONE of them will see me because I have chronic back pain. This doctor has made my life miserable because of his false accusations. Sad thing is I really enjoyed being his patient and we got along so well that I felt sad he would do this to me. All he had to do is call me in to his office to show him how many extra pills I had for the month and he would of known that I wasn’t selling them or giving them away. I would NEVER do what he has accused myself of. Revere Health and the doctor is to be blamed. I am someone who is trying to better myself so that I don’t have to take medication for my back everyday and I am being treated like a criminal by the company and the doctor. All I wanted is to address the doctor’s false accusations directly to him and he won’t give me the time I deserve. That’s a big accusation based on speculation! Lastly, I have read the contract I signed before I was prescribed the medication and nowhere does it say anything about if a urine test comes back negative then I could be fired as a patient. I have a copy of the agreement.
I have hired an attorney and I am in the process of getting this handled legally. I feel that I have been falsely accused and that my name is being dragged through the mud over something I never did. Defamation of character.

Poor service — treatment and diagnosis not helpful, worse service by their billing department! They sent our bill to collections despite being paid in full! Avoid this entire network of doctors. Still trying to get the collections agency to stop. Mountain Land Collections, probably like all collectors, is nasty to deal with.

This was a great, fast and friendly doctors office. Jennifer was my doctor in the family practice and she was super friendly and knowledgable.
I also liked that they have you fill out all of your info on a tablet where you can also pay, so the whole process is much faster without having to wait to do your copayment. Great!

With Medical providers you either are good or you are not. Urology group specifically Stephen Loper was not good. Their office seemed bothered when having trouble with medications. One they prescribed caused me some pretty severe side effects. I quit taking the medicine and called to tell them. I asked if there was another option to treat my symptoms. No one ever asked about the side effects and they said «no, we will just see you in a few weeks for your scheduled follow up». Well on a Friday early (2 PM afternoon my symptoms had worsened so I called hoping there was something they could prescribe. Nope, they leave at noon on Friday and nobody with medical training could be reached until Monday.

Terrible customer service — I scheduled a heart scan through Heartview scan, and paid over the phone. I went to the appt and was told I was paid in full. A month later I get a bill from RevereHealth for $ 95. When I called them I was told I was being charged for the cardiologist review of the scan. When I explained that no one said there was an extra charge I was told rudely that it «was not their fault». The rep on the phone refused to even look into it. Afterwards I called Mountain Point hospital (where the scan was performed), and Heartview Scan, and both places told me there should have been no extra charge, and that they would look into it and fix it. I would not use RevereHealth if you can avoid it.

Great doctors who really listen. I’ve worked with the executive team and been a patient and I am impressed again and again with their character and focus on their mission. Let’s live better!

I needed an asap appt and they got me in same day. I saw Dr Swenson and he was very nice and respectful, and made sure I didn’t have any questions and that I understood the process from there forward. All in all a professional atmosphere.