Vivint Smart Home

Had my system installed on Saturday and called on Monday to have it removed from my house. All I can say is «Thank God for the 3 day Right of Rescission clause».
On day one, the comedy of errors began.
I had been sent an email stating that my technician would arrive between 8am and 11am. At 11:45, I call and ask where the technician is. After being on hold for a while, I’m finally told that my name isn’t on the schedule for today. They said that they would get someone on their way. My demand, was that if someone wasn’t there in one hour (with all of the equipment), to not even bother showing up.
The technician showed up in time and with the right equipment.
Within 24 hours, my patio door sensor had failed and I called customer service to have another one installed. The rep offered to have one mailed to me, to which I said that the system hadn’t been installed for 24 hours and that they needed to send someone to replace it. She said that they could do that, but it would be in 10 days. Keep in mind that there is a 3 day clause that you can cancel your contract. She promised that someone would call the next day (first thing in the morning) to get that set up. They didn’t call like they said that they would, so I get an email confirming that they will arrive in 10 days…
I called when I was on my way home and wanted to cancel my service (unless they could have someone replace the sensor before midnight), even talking with a «supervisor», she couldn’t cancel my service…
Just extremely dissatisfied with the lack of follow through, lack of customer service, lack of caring. Don’t get me wrong, their products are nice… But if you don’t stand behind them, what good is it?
Overall, I’m just let down by the lack of integrity of a supposed «security» company.

By far the business with the worse customer service. Average wait time per call each time I was about 1 hour. Had to make multiple calls to resolve a simple request (Ordered additional security stickers for my home and a label to return cameras). They simply lied and said the items were sent TWICE! They are great at sales but they have NO customer service. Would NOT recommend this company!

I have to tell you I was very intrigued by the technology of Vivint. The number one thing I wanted out of my security system was access when we weren’t home. We thought we got that but when it was installed the camera didn’t work and then the panel didn’t work. They fixed the problem with the cameras and eventually got the panel working correctly. Through all of this they kept calling me telling me I owed $ 200. Each time I spoke with at least two different people and they kept telling me I was right and it would be credited to my account. Eventually I began calling each time I got my bill and would talk to several different people before hearing something different but with the same conclusion. This past month I called again and got a different person tgat of course had to transfer me to a different person so I could explain my story for the 10^th time. This time the person from Vivint did go the extra mile to listen to their recorded conversation about the original agreement but didn’t go and listen to the 3 other calls where they told me the account would be credited. So I will pay the $ 200 since in this case I feel like there isn’t much more I can do. Along with all of this really poor customer service they have really poor antiquated cameras that work half the time. The thermostat they offer wasn’t compatible with my house. No real explanation as of why. So I went out and bought Nest thermostat and cameras and love them. In closing they have a good start but execution and customer service isn’t there strong suit.

This is a great security system. I am very happy with the service and equipment. On a personal matter when my contract was up I had the opportunity upgrade. The customer service representative forgot to tell me is that a week later better equipment would be available. But all in all I love my security system

System works with an issue with sensitivity of the camera picking up movement. Some cases it misses movement and does not record. Put it at 100% and anything causes it to activate such as a leaf, etc. Just can’t seem to find that happy medium. Wish there was an option for two cameras since both doors have activity. All other areas are good. Thank– you.

The service is excellent and I always get people that know what they are doing. I only wish other businesses thought the way Vivinit does

Top notch equipment and well maintained app. We’re fans so far. I like the ability to control many smart-​home elements all from one app: arm the system, lock the door, turn on the lights, see the cameras or watch motion detector clips. The contract length is absurd, but thus far we’re happy customers.

I have been a customer for almost a year. I can say I am pleased this far with the service. They are very responsive and I love the equipment. Only negative feedback I have is their iOS app doesn’t always work well.

I have had Vivint for 5 – 6 years now. The equipment and response to alarms is very good. Local customer service is difficult to get in touch with, you have to go through the corporate number. They take care of loyal customers.

Been a customer for 6 months now. Purchased system December 2015. Average hold time is all ways less than a minute. The equipment has all ways worked properly and far better that Comcast equipment that my mother used to have. The two way voice works and has prevented false alarms for me, and when I researched they have won every single business award (consumer digest Best Buy award, multiple positive write ups in Forbes magazine, C net 2016 positive review, #1 technology product rated by PC world Magazine) so that was the bases of my decision over price. I pay 59.99 a month 42 month contract, had to pay a 99 $ activation fee and have had no problems with billing I even got a 50 $ credit for a referral cuz I ended up paying
The service for my mother as well.

Basically it was the worst mistake I ever made. This company has totally reached
its level of incompetence. Total bunch of buffoons, from sales, installation to accounting.
I would go into it all with you but I don’t want to relive it or make you cry. Try someone else,
is the best advice I can give, especially if your system has cameras and is more expensive.

I… LOVE…THIS…SERVICE! And that’s saying something because when we started, I was just looking for boring home security.
But, as a self-​described GEEK, having TOTAL control of my home is pretty COOL! I can control my Garage Door, Front Door, Lights, Thermostat, cameras, the WORKS!
Customer support is stellar and fast. I HIGHLY recommend this service!

I have been a customer for several months. So far I am very satisfied with my Vivant service.
I had one camera stop working and it was replaced very quickly. They are very quick to respond when an alarm goes off. They also have responded with my monetary reward for all referrals.
I would recommend Vivant to my friends

I’ve been a customer about 6 years. Never had any serious problems but have had some minor equipment issues. These were solved promptly by calling customer service which is always helpful. Also have been upgraded at no cost when I renewed my contract. I am very satisfied with Vivint.

I have had Vivint for 2.5 years now. Installation was really a pain, with two incompetent installers who took 6 visits to get the system working. I have a large house with lots of sensors, and only a limited number of them are accessible via the
app, which has lots of options for a variety of alerting methods (SMS, e-​mail). I set and disarm the system several times a day. I’ve had alarms go off a couple times, and response from the monitoring center has always been fast and competent. The Vivint app on my iOS device is easy to use and always works.

I’ve had Vivint in my home for about 9 months now. Of course, sometimes there are false alarms, and when I’m home, I feel kinda ridiculous, especially when the monitor calls me and I have to admit I made a mistake. But when I am away from home, and I get a notification that my alarm has been set off, I can call in and easily speak to someone immediately. They let me know either that it is still in progress, or that it was canceled due to false alarm. That immediately puts me at ease. They are easy to reach and I’m very happy with their service. The techs are very good at what they do, and are actually fun to be around.

Never had an issue and great service have had them for over a year and military friendly.

I have been a customer since May of 2013. I have never had a problem. I have called them a couple of times and they have always been helpful, courteous and quick. I love the smart house and use it all the time. I am always utilizing it remotely with great success each time. I would like to add on some outlets and more video to the smart house. I just haven’t taken the time to do it.
When it was installed, the front door lock had some difficulty working due to some slight bending of the metal that had previously taken place on my metal clad door. They worked diligently on it during the install and even came back two days later to tweak it a bit. It has worked wonderfully ever since.

First off Vivint’s Customer Support is awesome. Not outsourced overseas and keeps jobs here in the U.S.
But the quality of the products they install are terrible. I have had to call and have my door lock replaced 4 times over the course of 3 years. I might have to call again becuase it keeps throwing communication errors to my panel.
Another thing that I hate, is that Vivint does not offer current customers the ability to upgrade their panels or add new products to their system without paying full price. There is no reward for staying a Vivint customer, and it seems after they lock you in to a couple year deal they throw you aside and focus on signing up new customers. I can’t wait for my last year to be up so I can start shopping around for a new provider.

Where should I begin? I guess I can start by saying that if there was an option for negative stars I would definitely do that without hesitation…
I REGRET the day I changed over to VIVINT! I had ADT before, but I made the BIGGEST mistake of switching over and signing a contract with VIVINT… Biggest mistake ever.
When we first signed on the company was fairly new, they seemed very promising and the reps who showed up to our home were outstanding… Unfortunately the problems began shortly after. On our fist appointment for installation they sent about 4 reps (very young and inexperienced), it took hours on end for them to finish the job… they made huge holes in my walls, they placed the panel on a wall that really didn’t have electrical so they had to drill a hole on the other side of my wall to connect it… They semi-​installed their equipment and used what ADT had already placed instead of replacing it all with their equipment, LAZY… At the time It didn’t seem like a bad idea but now we are struggling because their system is no longer syncing with ADTs…
My system went down about 2 months ago and they have YET TO FIX it! Every call to VIVINT is at least 1 hour and the REPS are idiots, very green and they lack the customer service aspect of their job! They are untrained and lack simple knowledge of their system. They are shorthanded and they don’t have enough technicians to deploy, so if you have an emergency you’re pretty much screwed!
What’s the point of having an alarm system if it doesn’t work? The irony of having an alarm system and feeling UNSAFE…
PLEASE THINK TWICE BEFORE YOU DO BUSINESS WITH THESE PEOPLE! SAVE YOURSELF HEADACHES AND COUNTLESS HOURS ON THE PHONE WITH INCOMPETENT PEOPLE. STICK WITH THE COMPANIES THAT HAVE BEEN AROUND AND THAT HAVE A SOLID REPUTATION.

Customer service isn’t bad and the speed is second in my area only to Comcast. But the price is cheaper than Comcast. They claim 100mb down and upload speed. But it’s closer to high 30’smb down and low 60’mb up. The major issue I have is that the service goes down about every 2 weeks. I have had the service now for about 6 months and not that satisfied.

I’ve been using my Vivint system for about a year and a half now. I’ve totally fallen in love with the smart home parts of it. I love how I can see who’s at my door or on my driveway. I don’t even touch my thermostat or lights anymore. I just control everything with my phone or by my voice. I can’t get enough of this stuff.

Not good wireless. Stay clear of the promises. They say things that are not true. My system has not been consistent from the start. Finally hooked Comcast back up today and will fight early cancelation with these non performing folks.

As with so many, I wish zero or negative stars were an option. Vivint is a shameful and pathetic company. I went off of reviews in Forbes, on Google, and Yahoo! I wish I would have read some reviews on Unilocal back in June when I had this waste of time and money installed in my home. Vivint should make and install whole home vacuum cleaners, since their lack of «security» business just sucks money and time (on the phone with incompetent customer service agents) right out of the customer. They’re probably trying to suck away our souls and make us Mormons too.
Don’t be fooled. The customer service is awesome when they are trying to earn your business (except they do lie about pricing and discounts), but once they have you under their evil clutches, it’s Vivint Über Alles. The customer becomes just another turd in the toilet that is 2015 American society.
The billing department is totally incompetent. But the major concern is that the panel constantly goes offline, thus the cameras never work! I have had to call in several times throughout the fall to have my panel reset to the (additional) router that they gave me. Their excuse is always that I can’t use Apple TV & an iPad and expect my panel to work too. I’ve become a pro at resetting that panel so that I do not have to waste a ½ hour on the phone with an incompetent agent.
But that only works when I am home. The panel cannot be reset while you are traveling, thus making the whole thing useless when you try to check in on your home.
I also thought that it was odd that the technician told me he used to be a loan shark and held various odd jobs and then about one month after that «technician» was in my home I got a phone call from some electronics pawn shop/​recycling place asking me about the exact TV in my home and about me selling it. I never sold it. The caller wanted all kinds of personal info, but it is very strange that he knew all about the same TV this scammer technician saw in my home.
The tech didn’t even finish installing my equipment, I had to to that myself the following day.
I wish I could get out of my contract with Vivint, but that doesn’t sound like it will happen unless I hire an expensive lawyer. Vivint, YOU ARE PATHETIC!
Then less than three hours after I posted this review, I get this private message through Unilocal:
«Lummox, we would be happy to help you get your panel working. We may need to install a repeater to boost the signal from the router to the panel. Please respond with your phone number and verbal passcode so we can assist you further.
That seems like a pretty safe idea. NOT. You guys are losers and play your customers for idiots. I guess that is true though. We are idiots for buying your line of crap!

I wish I could give them 0 stars. Total joke of a company. Nobody knows anything. 3 appointments, 2 weeks apart each one and noone has shown up. All customer service tells me is «the technicians are busy» really? Can’t cancel it unless I pay the remainder of the 5yr conctract, I’ve only been with them for 2 months! False alarms, door won’t properly lock sometimes. HORRIBLE COMPANY.

Word of Caution… I have had Vivint Internet services for just over a year now. During that year, Vivint has been out to install new hardware, completed firmware updates and rebooted the system. Why… Because I signed up on a plan for 50 mbps for a set price and I was not receiving the download rates promised. .
Today I checked my internet speeds and I am running about 35 mbps. I made my 5^th call to Vivint to see what needed to be done to either cancel the contract (which I have 11 months left) or get the problem fixed.
What I was told is that the contract I signed up on stated «Up to 50 mbps» and that the 35 mbps I was receiving was an «acceptable rate». I asked if I could pay 15% less on my bill since I was receiving 15% less of what was advertised and I was told that I could as well as go to collections for the remainder of the bill.
For those of you considering Vivint as an internet provider, you may want to further evaluate that question: What do you feel is an acceptable rate?

I LOVE my Vivint system! I never had any use for an old alarm system, we would have only used it maybe twice a year for vacations, but since the Vivint system integrates my ENTIRE home I actually use it daily whether I’m home or not. The most important part of my life, my home and family, is now on my smart-​phone. I control my lights, locks, thermostat, garage doors, cameras inside and outside, and there’s even an intercom on my porch from my smart-​phone now. I use the locks, cameras, and thermostat the most. But there’s always a use for every part of the system.
And the best part about it is the service from my sales rep, who will literally respond my phone calls and texts within a day every time when I have questions or need help. Some people warned me against the negative reviews online, but now I’m like «well who was your sales rep? Too bad you didn’t have mine;)» Make sure you get a CAREER oriented sales rep, one who has been with the company a long time, and who plans to stay, you’ll always be taken care of promptly in that case.
And I’ve seen /​used other home system apps but this one is the BEST and easiest to use by far. Better than Nest, Digital Life, and Pulse.

completely exhausted with Vivint and their lack of «customer loyalty» service. three months short of a 4 year contract I move to a house in Utah that I got into a new contract with VIVINT already and was still charged the last three months in my previous home. FULL CHARGE!!! after 45 months of business… well needless to say I will make sure no one I know will sign up with VIVINT moving further. Emmanuel the Manager still hasn’t called me back! Kylee in customer care was of no help at all offering no other option other than to pay in full. well VIVINT you can have the last of my contract of $ 150.00 and you will lose my business and that of others I know moving forward. Hope it was worth it!

Horrible. Their billing departments has double-​billed my account. They charge my credit card and I don’t even get an invoice. I call to talk with the accounting department and they can not explain my charges. Ugh! This has been going on for quite awhile. I sit on the phone for long periods of time because «they are not allowed to call you back… because they are a call center…» What!!! No customer service. Save yourself the grief.

Vivint is the best ever. I’ve had the service in my home for years, I currently have the new panel and it’s great. The doorbell camera is the coolest thing since sliced bread.

This company is shady. Avoid them. They send salespeople across the country to steal business. They’ll lie their way into your pocketbooks. They even claimed to be a local company when they solicited at my doorstep. I live in Hawaii and their sales guy was visiting from Utah…

Let me first say, when I started with Vivint I experienced no issues. I’ve been a customer for 2 years and up until 3 months ago was more than satisfied with my service and interactions with them. 3 months ago I started experiencing False opens and Lack of communication alarms with my system. It got so bad until once 2 doors and the motion detectors were showing open. Since then, in order to arm my system I’ve had to bypass the false opens. I’ve called 3 times about the malfunctions and troubleshooted with the agents on the phone. I’ve been on at 1:30 a. m in the morning, going back and forth up and down stairs trying to troubleshoot to no avail. Finally, I convinced them to sent a technician out. The tech came almost 3 weeks later, fumbled with my sensors, replaced one and stated everything should be fine. A day later the same malfunction occurs. I call again and get another appointment scheduled for another tech and 3 weeks later they arrive to fix the problem. He replaced sensors and checked the panel and said I should be fine now. He left and 2 hours later I receive the same malfunction. I call back and schedule another appointment for today, 9÷16÷15 and express my frustration. This makes the 3^rd day I’ve taken off to address this issue and today the tech didn’t show up in the window provided. I called Vivint and was told that the rep who entered the service request didn’t follow through with the confirmation. They see it in the system and notes, but it wasn’t done correctly so no tech today. I’m then told I can get an appointment on Oct 5^th. I’m absolutely at my wits end. I’ve asked for a tech to be sent today or sooner to no avail. I’ve asked to be released from my contract and was also told no. This has become one of the worse decisions I’ve made by switching from ADT to Vivint. I’m actually in the process of going with Vivint Solar and have called to stop that process. I’m really disgusted at the lack of concern for customers and will not fall into this trap again with this company. How are they supposed to protect customers when the system is malfunctioning and they don’t have enough techs to adequately canvas or deal with problems.

I saw an article about Vivint Internet and was very excited about their «up to 100 Mbps for $ 59.99/mo» Internet service, so I called them to see if it is available in my area. They told me it is not — which is perfectly fine, of course.
However right after this, they said that they could still help me and will transfer me to «another department.» After a wait on the phone, someone picked up on the other line and I started talking with them only to realize that they had transferred me to AT&T (!!).
They did not say that they are transferring me to another company, let alone asking if that is OK with me.
I can imagine why they do this — they probably get paid for each lead they provide to AT&T and if they had told me they’d transfer me to AT&T I might have said I don’t want that (in fact, I am sure i would have) and they would have lost the referral fee — but I find this a completely unacceptable way to treat (even potential) customers.

Anyone thinking of using Vivint, don’t. Lost connectivity again around 2pm, spoke to tech support at 5, was told problem would be resolved in a couple of hours. Just got off the phone with them again around 8:30 because problem was not fixed and was told the tech team has gone home for the night. #Vivintsucks

One of the worst customer service debacles in my (long) lifetime. AVOID VIVINT.
I called Thursday 4÷23÷15 to activate service on an existing Vivint system in a house I just bought. Everything went fine, then they sent me to a second rep for «closing». That rep dropped a 42-​month contract on me, something the first rep omitted from our conversation. Why do I need a 42-​month contract when all the equipment is already installed? That rep couldn’t tell me why! I cancelled the «install» but that did not stop them from charging my credit card for an install that never took place. She opened a «dispute» and I got a call the next day, from a «dispute resolution» person who treats me as if I have an account with these idiots. Needless to say I am never doing business with a company with such deceptive business practices.
At one point in the initial setup, they asked for my social security number, and I gave it to them. THEY DO NOT NEED YOUR SOCIAL (you know how I know this? The vendor I finally went with — Westec — does not require it). Do not ever give your social to anyone over the phone. All it does is give the vendor’s employees the opportunity to commit identity fraud.
UPDATE 5÷27÷15: Got my credit card statement, and they never refunded the $ 109 charge to my card as they had promised to do, So they lie.
Q: What is the difference between Vivint and a criminal enterprise?
A: Not much.

I have had great luck with my systems that I put in my residence and my business last summer. I love to remote controls to unarm and arm the house as well as the app for doing this and more. My old system was basic and I couldn’t check on anything.

DO NOT USE THIS COMPANY ! THEY HAVE THE WORST CUSTOMER SERVICE EVER!
ONCE YOU SIGN UP WITH THEM YOU WILL BE SCREWED!
I signed up with these guys over a year a go. i recently moved so we called them up to come and install the alarm system at the new place they gave us an appointment 3 weeks out. making a long story short they kept on calling and changing the date of the appointment over and over again, now its been 8 weeks without alarm system and the customer service rep calling me and asking why I canceled the appointments? well i never canceled any appointment! something shady is going on with this company and I WILL MAKE SURE EVERYONE KNOWS ABOUT IT !

While I was gone on military active duty a Vivint rep barged in my home and basically forced installing the system into my house. The company is based out of UT and I am in CA. I couldn’t find the store in CA, so I’ll leave the review here.
My wife immediately called to cancel the system after they left.
They came and uninstalled their system but did NOT put back the system I had previously. When I called to speak with a rep (James, ID #10 463) he stated because the equipment was not Vivint equipment they could not touch the equipment.
That didn’t seem to be a problem when they ripped it out of the wall of my home.
Based on others reviews I would stay away from this company. And if they truly cared they would reply to my review and fix my system back to how it was.

Run… run FAST in the opposite direction.
My experience with this company has been a complete nightmare.
I was one of the ones who «unhooked» myself when the guy with the bright orange t-​shirt canvassed my neighborhood although we have a very large sign at the entrance that reads in big, bold letters «No Soliciting.» I guess Vivint is the exception to the rule.
So the guy hooked a few of my neighbors. He was a bit pushy, but the thing that really turned me off was the 5-​year contractual commitment, so I told him I’d have to think about it.
After about 2 years of thinking (I first wanted to see how my neighbors fared with them), I reached out to Vivint. I knew I would be doing a bit of traveling and instead of passing everyone and their mother a key to my house to housesit for me, I thought the Vivint system which allowed my neighbor to grant folks access to her home using a smartphone app, would be ideal for me. I asked my neighbor about her experience. She raved about it. She, too, travels a bit and the system has come in handy. So with that, I gave Vivint a call.
Jared V. answered the phone. I told him I wanted my neighbor’s exact system. He advised I wanted the $ 69.99/month automation system. He told me I was lucky because at the time there was no activation fee, so I wouldn’t have to pay anything up front. That story kept shifting, so I struggled with moving forward even after he promised I could do a 3-​year contract vice the 5-​year standard.
After deciding to do it, I call back and speak with Dex M. in Jared’s absence and he advised the first month’s bill was due up front to secure the installation date. A few days later, a technician, Abraham G., arrived. After he left, I realized I only had part of the system and he left a complete mess in my utility closet, complete with exposed wires and drywall shavings on my carpet.
After losing it on one of the Customer Loyalty reps (the folks charged with ensuring new customers don’t cancel), she promised someone would be back out to fix it. Abraham was sent back out the next day. He cleaned up his mess and installed 4-​out-​of-​6 of the «points» I was promised came with the package.
After he left, my neighbor who has the system stopped by and noticed I didn’t have an arm/​disarm panel on the 2^nd floor (one of the points!) I thought it made sense to have one upstairs, too, but naively trusted it didn’t come with the package.
So, I call back fussing at Taylor, a C/​S rep. She advised that if I wanted another panel, it would cost me $ 200 and advised I couldn’t expect everything other people get. Just nasty! She told me to take it up with my sales rep, so I blast an email to Jared, my original sales rep, expressing my frustration. His response? «You closed out with someone else, so get him to help you.» Unbelievable.
I call back and ask for the Customer Loyalty folks. Leia answers and advises a companion panel for the Sky system didn’t exist and was still in testing. It could take Y-​E-​A-​R-​S, she said. Leia advised I could get a remote control, a flog or something like that, instead to arm/​disarm from upstairs.
Another technician was sent out. He, like Abraham, was confused with the order sheet he was given for my house, so he asked what I needed. I told him a panel for upstairs. Voila! He installed one. Go figure!
So, you’d think all would be well with the world, eh? Not!
I try using the keyless entry door before hopping on a flight out of town. I can totally unlock and lock it from the panel, but doing so by entering in my passcode on the door didn’t work. It was completely unresponsive. I lost it. This feature was the main reason why I got the system! I called and asked to have the whole damn thing uninstalled. By then, Vivint had consumed so much of my time, I was over them already.
I call Customer Loyalty the next morning, and Jennifer asked if I had tried working with the support team to remedy the issue. I explained I was exhausted with everything I had been through with Vivint. After getting the instructions on how to cancel the contract, and following through with them, I decided, as a last ditch effort, to call the support team to try to make it work, because honestly I like everything the company promises their system can do.
Tonya W, a sweet girl from the support team, walked me through several things. None of them worked. I asked to have the system uninstalled if I couldn’t get a technician out before I left to travel. She promised she’d try to make that happen. I even sent an email to Dale Gerard, a VP with the company, copying my sales reps, expressing my frustration. No response — from NO one. So, I call Customer Loyalty, asking for a uninstall date. I was advised that Vivint would NOT re-​install the security system that came with my house. Yes, people. Holes would be left in my walls.
Like I said… RUN THE OTHER WAY! Let my story and all the others be the testimony you need to save yourself all kinds of headache.

I have had so many problems with my vivint system. I find the biggest problem is getting someone knowledgeable to assist me when calling technical support. Example: Yesterday after waiting more than two weeks for an appointment, they replaced my thermostat incorrectly. I asked the technician if he was sure he installed it correctly as my air conditioning unit is two stage. He assured me he did it correctly and had done several in the past. After he left I noticed it was not cooling properly and was only working in the first stage. I called technical support and got the usual line that the person was very knowledgeable regarding the thermostat. After several minutes and several attempts to fix the problem, he asked me (a 73 year old man living in a two story home) to climb up on the roof and tell him how the air conditioner was wired. I then demanded to speak to a supervisor. As usual there was the insistence that he knew what he was doing and the reluctance to let me speak to his supervisor. Instead he wanted to make another appointment (2 weeks away) to have a technician come back. I insisted several times that I wanted to speak to a supervisor until he finally said he would try and find him. After several minutes waiting on hold the supervisor (Toby) answered and within minutes found that the settings the technician made to the unit were completely wrong. He guided me through the correct input and the problem was solved. Thank you Toby.
VIVINT WISE UP AND TRAIN YOUR EMPLOYEES BETTER BOTH IN TECHNICAL KNOWLEDGE AND CUSTOMER RELATIONS. YOU HAVE A GREAT PRODUCT BUT YOU RUIN IT WITH POOR SERVICE.