Enterprise Rent-A-Car

I had reserved a Volkswagen Jetta «or something similar», and the whole «or something similar» caveat always scares me… something similar to them could be a Honda Accord or a piece of junk. The «something similar» for me was a Ford Focus, a brand and model of vehicle I hate, and I was initially pretty miffed about this, especially after learning that they had no other similar option for that price range other than a minivan. But it ended up working out just fine, car was in good shape, had wireless Bluetooth and got me through the week. I returned the car an hour later than I was supposed to because I couldn’t remember if the return time was 8 am or 9 am, and they initially charged me the additional $ 17 for the hour, but when I brought it up, the sales agent took the additional hour’s charge off no problem. They provided excellent service, the car was in good shape (despite not being a fan of the car itself), and it was a great renting experience, couldn’t have asked for much more. I’d definitely rent from them again.

I was surprised by the service I received. From my auto claim the Enterprise team picked me up the repair shop American Auto Body and took me to the Rental place. the car I received was safe clean and drove well.
The team member that serviced my claim at Enterprise was Brendan. He was very knowledgeable and pleasant. I would recommend this location to anyone. I will use them again if I am in need of a local rental and because of my experience I will refer my family and friends that fly into town.

I was not pleased with the location of Enterprise. The staff seemed indifferent to the people who were waiting to be helped. I rent vehicles through out the US and this location had the worst customer service that I have experienced anywhere.

I was/​am very pleased with this particular Enterprise and although I have always had a good experience at every Enterprise I have used, the customer service at this particular location was outstanding. I wish I could remember the name of the person that helped us. She was very pleasant and easy to work with and did a great job of getting us matched up with the vehicle we needed for our trip. This is going to be my go-​to location for rental cars every time I am down in this part of Florida from now on.