Valley Isle Pumping

Please save yourself the trouble, disappointment, stress, and financial problems of this company. It started out great. They are professional on the phone and super nice and their price beats PODS by a whole lot. They dropped off the container without a hitch and we loaded it on up. Then the problems started! They called me saying the container had made it to my final (cross country) destination and asked me to pick a time for them to drop it off so we set that up. That day came and went. I called two days later (becuase of course it was a Saturday and they do deliveries on weekends but the long distance move dept is closed to speak to) and they said they «made a mistake» and called the wrong person and my container had not left NC yet. I found this odd since I had loaded it up 8 days prior. Fast forward to when I finally got the unit. I got a call the day it was being delivered asking if I knew the container got into an accident at some point along the move. I hadn’t. I was a little concerned but waited until the unit showed up to freak out. THEN I freaked out. It got to me and it was NOT in good shape!!! How come nobody called me?! There was a hole through the unit as if a forklift had gone through it and someone taped it all up trying to fix their mistake. They also claim they have no access to the inside of your container but that is NOT true because they also taped the unit from the inside! I had to take pictures of the unit and all of my damaged items and send it to claims… more headache to come. The forklift (or whatever) went through the back of my computer chair and my futon slats were cracked from (what I am guessing) when they stepped on it to climb to the back of the unit to tape it up. My carefully placed ties to hold my boxes in place were all over the place and everything had fallen. The best part? Once I was fully unpacked, I noticed an ENTIRE BOX OF CLOTHES WENT MISSING. Uhhhh where did they go??? I put in a claim along with all of the photos and just heard (7 weeks later) that they basically can’t do anything. They claim the container was already in that condition when I recieved it – OH I CAN PROMISE YOU IT WAS NOT… who would load it up in such bad shape with a hole?!? — and that they had no access to my unit and they couldn’t do anything. Now I am trying to appeal their «investigation» and have to have the people who helped load to container write statements that it wasn’t like that. I am also going to contact the Better Business Bureau because this company is NOT one I would ever, ever, ever recommend to anyone… even an enemy. Please save yourself the hassle, pay a little more, and use a different company. These people have great customer service up until they get your money and could really care less about breaking your things because whoever does their little invesigations is obviously being paid by them. I now have a broken bike, futon, computer chair, desk, tv stand, and $ 600 of missing clothes because of 1−800-Pack-Rat/Pack Rat. DO NOT use them!