Active Door & Window

I stopped by their showroom for a price quote on a garage screening. I was pleasantly impressed with Steve at the front desk. My install will be in several weeks. If my rating changes I’ll let you know then.

Impossible to do business with!
When I stopped by to purchase (7) additional storm struts (costing ~$ 250) to reinforce the CHI garage door (model 4251) that Active Door & Window installed 3 years ago, John, the counter guy, treated me like an idiot. First he says «we cannot guarantee the wind rating in writing», which I never asked for. He then said it would cost $ 500 and they needed an engineer to analyze all the parts that I needed, including new torsion springs, etc. I asked John if what I asked was too hard for Active to do. John said «Oh No, they could help.»
I informed him that I was a graduate Mechanical Engineer with 40 years experience, that I have CHI’s recommended modifications, that I installed (2) similar garage doors in our Delaware home just recently, and that all I need were the parts. I left my cell number, in addition to emailing the Active Door rep listed on their web site when I got home.
John said someone would get back to me after speaking to the CHI rep.
It’s been a week and no word by phone or email.
It seemed like John wanted to sell me a new hurricane door, at a much higher price, because their workload was slow in the Summer.
I DO NOT RECOMMEND ACTIVE FOR THEIR LACK OF CUSTOMER SERVICE.

I was having issues opening my sliding glass door. So bad, most of my family couldn’t even open it. I called up, made an appointment, they came out and took care of my problem. I suspected I needed new rollers. The crew showed up with all the right parts and The door works great now!