Ray’s Complete Plumbing

Ray’s Complete Plumbing is a great company! Larry came out and replaced my kitchen sink and faucet. Larry was very well educated and explained what he was doing and answer any questions I had. Larry had everything done a lot faster than quoted and cleaned up and took away all the garbage. Not to mention I received a great price for the work done! I would highly recommend Ray’s Complete Plumbing to anyone who needs work done.

Someone keeps voting this company #1 and I suspect it’s the staff at Ray’s. I’ve used their service on three occasions for plumbing work at my rental properties. One tech was extremely elderly and had a tough time bending and working on a faucet replacement but, not a big deal. The next two, well someone needs to tell them to stop talking. Especially when it’s on your dime. A plumber’s trick seems to be to perform a simple cleanout and then talk your ear off — not good if it’s an hourly rate.
My last experience was the worst. Tired of the high prices, I used a handyman to clear a severe clog caused by a tenant witnessed by the amount of paper towels, hair, etc that was dragged out of the drain pipes. But the handyman did not have the proper equipment to reach far enough to complete the job. Called Ray’s and the responding tech had to run the line twice to get through the plug which reached to the street. Then of course he began his long-​winded explanation, history of plumbing and blah blah blah. Having heard enough, I asked him to stop talking and listen to the customer. I, as always, had left explicit instructions with their dispatcher who assured me the instructions were relayed to the staff, not to discuss any of the details with the tenant. Evidently, Carl’s feelings were hurt because on his way out he said to my tenant «by the way, none of this is your fault». The tenant of course promptly relayed this to me and has refused to pay any of the exorbitant $ 400 bill from Ray’s. The information he relayed was incorrect, and a devious attempt to sabotage me. That is the quality of the staff at Ray’s. Oh the boss said Carl denied saying that. Did you expect him to be honest? Send that bag of hot air packin’!
So property managers, if you’re looking for a professional company, skip this one. I will most assuredly use another service.