Put-in-Bay Resort

I have travelled a lot and stayed in many places. This was the worst. It is definitely made that way through a combination of their false advertising and bad management. It is not what I would define as a resort. The pool is across the public street and if I heard correctly, open to the public. There is no where else to relax. Their contract and rules say guests are allowed until 11pm. Despite this being in writing, they did not care. It was 1pm and I was experiencing complications in my pregnancy and did not want to be at the extremely loud and crowded pool. I was waiting for the rest of our party to arrive and secure a rental house. I was peacefully resting on the couch when they barged in and kicked me out despite having permission to be there. I heard later that the owner/​management has a personal bad drug problem that has caused legal problems. In my opinion that partly explains their erratic behavior. I would never recommend this place.

I wish I didn’t even have to give this shit-​hole one star.
It’s the worst place I’ve ever stayed. We came on Christmas In July. You know — the biggest party weekend of the year on the island?
However, you’re not allowed to have fun here. So, make sure you bring your knitting needles and backgammon for something to do.
The pool was great because it was perfect for people watching. No qualms with how crowded it was because we were there for the partying. Good prices on drinks, too.
The problem was the hotel staff. Utter assholes. As we were heading out for the night we encountered some other guests in the hallway from the room down from of us and we were chatting and laughing and having a good time. I had on a Santa thong as a gag under my shorts and dropped-​trou while the one guy from the other room had his cowboy boots and boxer briefs on. All the other guests thought it was hilarious.
But some pathetic, sniveling (LITERALLY SNIVELING) hotel Wanna-​Be John Wayne came up and screamed at us for being too loud and told us to «act like adults». Dude… We were there specifically to NOT act like adults. Just like everyone else in the hotel. He was literally shaking because he was so mad. I’m not confrontational at all and even I wanted to beat his ass.
Oh, and this was at 9pm. NINE.P.M.
We weren’t keeping anyone awake. He was just being a sad limp little dick.
What a garbage dump. I hope the place burns down.

Only stayed for one night. Thank goodness
The room wreaked of chlorine
There wasn’t any place to eat
The people walking above were so loud
The front desk staff was slow and not friendly
Would definitely not stay there again
Ellen S

phone barely works; internet doesn’t. front desk not very friendly. rooms are basic. fridge in one rm didn’t work. recommend you consider other options.

Where do I even start with this place? The fact that it is called a «resort» is absolutely comical and the farthest statement from the truth. I knew this place was going to be an issue right away when we checked in and found half eaten pizza from days before left in our room and someone else’s personal belongings in the bedroom. Did they even bother to clean the room before letting us check in? After about 45 minutes of fighting with the hotel staff (who collectively only have 4 brain cells between the 10 of them), they offered us a different room but refused any other incentives for inconveniencing our party for over an hour. Throughout the weekend we had to call multiple times for extra towels and pillows, which is when we would get the same response every time, «we will see what we can do». FINALLY after two days someone brought us ONE extra pillow.
The staff here is completely incompetent, ignorant and the most unprofessional group of trash that I have ever come across. I can’t imagine ever letting this clown squad ever run my business. I will forever warn everyone to stay as far away from this embarrassing island as they can.
DO NOT VISIT PUT IN BAY AND DEFINITELY DO NOT STAY AT THE «RESORT».

Where do I start, lets start at check-​in. The extremely rude little chubby girl working the front desk was my first issue. I get it you deal with drunk people all day… Get a new job if it’s that bad, don’t act like everyone is there to ruin your day. Our villa was said to only allow 8 people because of the «fire code.» We were upfront and honest about having 10 guys, chubbs then told us we couldn’t get our room key until we provided documentation that the other two guys with us had another place to stay. They weren’t even on the Island yet so we basically told her we would make sure it was taken care of, after about 20 minutes of arguing she gave the paying customers their room. Wow, how nice of chubbs. After she handed us our keys she said that she was placing a note in the back stating that if at any point in the duration of our stay there was more than 8 people in our 3 STORY VILLA we were to be immediately evicted and not refunded our money. I wanted to reach over the counter and smack chubbs in the mouth but for the sake of the other 9 guys in the bachelor party and an assault charge I decided against smacking chubbs in the mouth. After being in our room for a short amount of time the other two guys arrived to the island, we gave them the run down on what was going on with chubbs. At no point did we break the 8 person in the villa fire code, but for some unknown reason we were being watched like hawks by another lovely lady who apparently is just as friendly as chubbs. (Not friendly in the slightest) The plan that this «resort» has is to pray on the weak, (in this case two guys they knew didn’t have a place to stay) they came in our villa SWAT style busting in checking wrist bands to find the two felons, I mean guys without wristbands. The guys were forced to pack their bags and get out of the villa. Keep in mind the fire code was never broken, 2 people stayed outside at all times. The resort staff then said they’ll check and see if they have any availability at the other hotels they own nearby. What do you know?! They had ONE extra room for over $ 300 a night, thank you so much for finding that. But get this, once you have a room with this hotel/​resort chain they NO LONGER HAVE A FIRE CODE, if you have the wristband on fires actually can no longer happen, so they are no longer concerned. Once everyone has a wristband on the entire villa turns Flame Retardant, who knew villa’s could even do that. Funny how that whole scheme worked out for them. Bastards. The supposed owner of the resort sat back and watched the whole time as his little army of idiots ran the play he had constructed off of his personal greed flawlessly. He’s not hard to spot, he bar tends at the pool with a rolex on.
So, I will never visit this place again. I will also alert every single person I ever cross in my existence that is considering PIB for a trip and let them know that this place is by far the worst resort i’ve ever stayed at. If you want to be treated like a criminal, fire code violator, or just an a-​hole please choose Put-​In-​Bay Resort :)

I came here for the weekend for a bachelorette party, and was promised a party-​island that allows for the normal party shenanigans.
If that was really the case, I doubt the cops would have came to our villa 3 times, security 6 times, and the GM once (who apparently lived below us. Smart.).
Not only did they threaten to evict us several times for having some people over who were not listed as guests to our room, but they WANTED to evict us.
The entire trip, employees were expressing how frustrating their jobs are, how much they hate tourists, and how at the end of the season everyone is miserable.
I didn’t realize they apparently do not pay their employees. This is the only reason I could think that someone could get away with being so miserable on the job. This is a customer service job. If you don’t want to be in customer service, then this is not for you.
I wouldn’t say I’m a particularly crazy person, and I don’t feel that their attitude was necessary at all. This is more of a WAY OVERPRICED retirement community that you have to wait an hour to take a ferry to.
Just save your money and go to a strip club/​shopping spree. Not worth it.

We went off season and found the place warm, unpretentious, and welcoming. Room had a refrigerator tucked away, which was a bonus. Safe in room to lock away your valuables. Close to the nightlife and they have cart rentals to tool around the island.
In the morning they had a breakfast spread out from 6 to 10 am. Scrambled eggs, sausage links, pancakes, yogurt, hard-​boiled eggs, pastries, etc. Very nice surprise!
Something I haven’t seen before was that they had dispensers on the wall for soap, shampoo, etc. And still wondering why there was a roll of paper towels by the ice bucket? Any suggestions?

SCAM! We called to book a room for 2 nights and they did not tell us about a 13% island tax and they charged the card before we agreed to the total (on the same phone call). Since it was within the «cancellation period» they would not refund the over $ 360 deposit (still on the same phone call). They are now on the watch list for fraudulent charges so be careful when you book! Nobody on the phone seems to care about the customer. Make sure you check with your credit card company before you book here.

We came here for a bachelor party and stayed in the Grand Luxury Suite. The grounds and room were relatively clean, but the room was extremely spartan. The website claims that the suites are modeled after 4-​star Las Vegas luxury resorts, which is utterly laughable. If they believe that, they should probably actually visit a 4-​star Vegas resort sometime — they don’t resemble the Put-​in-​Bay resort. The rooms are big, but they are old, cheap and the air conditioning was barely functioning. The pool and bar was decent and definitely made for fun people watching. The hotel is a nonstop party throughout the weekend — definitely do NOT bring the kids. I don’t think the «twerking» contests viewable from our bedroom window would be appropriate viewing for them. I was on the elevator with the housekeeper Sunday morning who seemed to be on the verge of a nervous breakdown — she complained to me about the «animals» staying there who had vomited all over the hallway the previous night. I felt. for her.
If you’re staying on the island for a party, your options are limited and Put-​in-​Bay resort gets the job done. Your entertainment is right down at the pool, and the beer at the bar is cold. But for the premium prices you have to cough up, it’s pretty pathetic. It’s too bad, because if one of these hotels on the island actually invested in a modern facility they would clean up the tourist dollars. You can’t help but feel ripped off when staying at the Put-​in-​Bay Resort.

Cheap construction. Could hear people in the next room constantly, and they werent yelling. Woke up every morning to doors slamming. Cant get to the pool without going all around the building, even though there is a gate that would get me right there. Will never stay here again.

Like too many businesses on the island, customer satisfaction is not their top priority. I was treated VERY rudely by the dude at check-​in. When I complained about our room (we couldn’t get in!) he lipped off and walked away. Note to management: People like this at your front desk need to be reassigned, or fired, quickly.

Absolutely not a place for kids. Had no idea it was such a party place. Room was dirty. The carpet on the bottom floor had mud footprints and cobwebs on window. The back door did not have a dead bolt and seemed very insecure. NOT a place for kids. If you want to party with a large group, this place is for you.

Fantastic place.
Don’t bring your family or kids Friday-​Mid-​Sunday, if you do, then it is your own fault for what they are exposed to.
Pool is amazing, great music. Fish Bowls delicious.

The Main reason i am giving PUT-​IN-​Bay Resorts a low rating is because the manger LISA (Lady with short blonde hair) was so incredibly RUDE, Unprofessional, and down right awful to us. She called us names and asked if we could do math. not only that but yelled in our faces. She 100% was the only reason i am giving a bad review. If i was the owner i would get her out before she completely ruins the place. What really blew my mind is i spoke to multiple other groups staying there and said they had the same experience with LISA. Not only that the whole front desk spoke very rudely to all the people i was with. Snippy, short and rude. We had 9 girls to 2 rooms and when we arrived a very sweet man helped us and said it was fine and had us right all our names down. 5 girls to one room and 4 to another. In the morning a lady banged on our door and treated us like children in grade school and demanded we all come down. She said we had to many girls and they were going to evict us. EXCUSE ME WHAT!!! How dare they wake us and force us to come down stairs. We spent A LOT of money on that place and the way they handled it was absolutely thee worst way. We tried to tell them the man the night before said it was fine and NO ONE ever said it had to be 4 girls to a room. NOT ONCE. They should have said that up front. The fact is it seems a bunch of people have experienced the same thing sooooo its clearly their fault. so in order to not get «evicted» we had to give them more money for another room even though it was their fault!!! I have not ever ever ever experienced such horrible customer service in my whole life. I would not recommend this place to any one because of LISAs actions. When our stay was over i asked the front desk for the owners number so i could resolve the issue with him/​her and they refused to give it to me. Are you kidding … it was as if they didn’t even care if i gave them a bad review.

Went up here in September with a group of 11 for 2 nights. Booked 3 rooms.
Upsides: 1) Incredibly close to downtown, only 2 blocks walking 2) Their pool area is very nice and during the summer it would be a total party place 3) Got upgraded to a suite for free! The room had a separate living room that was a great gathering place for my group. 4) Rent golf carts right from the front desk and pick them up and drop them off at the hotel. 5) Free continental breakfast, if you get up early enough 6) Front desk staff was incredibly friendly
Downsides: 1) Pricey, bot so is everything in Put-​In-​Bay 2) During the day they play the music at the pool so loud that you can clearly hear every word of the song. Turn the music off at 10pm (I think) 3) Rooms are standard, nothing special
Would definitely stay here again on my next trip!

Upon our arrival I wasn’t all that impressed the music was blasting at the pool and my first thought was an I going to get any sleep.
I was very surprised to find the music off at 10 PM and how quiet it was.
We were here for a meeting and Amber was very helpful and accommodating.
Even though this seems like the place to party they made this a great place to hold meetings in their conference rooms.
I’m only giving four stars as my back didn’t agree with the beds here.

This is NOT a place to stay if you want to have fun at your own convenience. The «security» will randomly knock on your doors to do «checks», at one point, the housekeeping said we refused to let her come in when that was not the case at all, and within minutes we had 3 «security» people bombard our villa and start looking around, as if that’s not uncomfortable or anything, someone could have been naked in a bedroom for all we know. There’s a blonde lady who lives underneath one of the villas. who really needs to get out if she’s going to constantly monitor the villas above her as if they’re disrupting her… its PIB for god sakes, let people make some noise.
it is DEFINITELY NOT WORTH THE MONEY. If you want to hang out, with your friends and have a few drinks. this is NOT THE PLACE to stay because you can’t even have a random person standing on your patio.
if your 40+ years old. I’d recommend it because you’ll hopefully be in bed by 11, like the witch down under hopes.

I have stayed at a lot of hotels in my day and this was by far the worst customer service I have ever experience. We rented a grand suite which boasts 4 queen beds and a sleeper sofa. When the second half of our group arrived, the extremely rude owner/​manager pounded down our door telling us we could only have 8 people in the room, even if it was a friend staying accross the street. Nowhere along the way were we told there could not be 9 people in this room (especially when there is sleeping accomodations for 10).
After making everyone get wrist bands they claimed we would all have to show IDs at the end of the night to get back in. In actuallity, the person working the front desk at 1 am didnt even look up when we walked in.
The remainder of the staff was pleasant and helpful, but the owner and blonde woman (I’m assuming the manager) we’re horrific.
Other groups of guests were not require to have any wristbands and a group of guys were told they could bring back as many guests at the end of the night as they wanted. Stay away if you are a group of girls wanting to have a fun bachelorette weekend!

As the last reviewer said this is a party place, perfect since that is EXACTLY what we were looking for to celebrate yet another single friend’s exit into the great joyless abyss known as «marriage».
Arrived on Friday afternoon prior to check in, no worries they were able to hold our luggage until the room was ready. I wasn’t expecting the Ritz, no one should. This is after all an island in THE MIDDLE OF LAKE ERIE. So please, keep your expectation realistic.
The staff was super nice, I mean above and beyond fake nice. So much so that I learned the front desk ladies son was in the service and a few other tidbits that I completely forgot from our half hour convo because I was taking full advantage of the proximity to the pool bar.
The pool is a great time, top 40 music and a bar. The only two things one needs when celebrating basically anything on the island. The rooms were decent, ours overlooked the pool and served as an inspiration whenever we thought we might not survive one more cocktail.
Pretty good mix of guests, old partiers, young partiers, ugly and beautiful (obviously). A few of the friendliest invited us to a hotel party and even helped cure a devastating case of hiccups. Seriously, those SOBs can ruin a girl’s night!
Every morning but Saturday you can even enjoy a continental breakfast with fresh fruit, boiled eggs, pastries, and coffee to keep you going.
My only problem with this place is that they were unable to locate my new gold flip flops I left the day before at the pool, along with my friends nearly identical pair. Yes, we both had so much fun we lost our shoes. It’s THAT kind of place and I loved every second of it!