Cascade Delivery

Purchased a living social deal for junk removal. We had ONE thing. The owner said he’d have to charge us because it sounded like our junk surpassed the weight limit. Ya pretty sure you can’t tell that from over the phone. I never got proof it weighed over the limit but was pissed the hour junk removal took them five mins but cost me an extra 90 bucks. Horrible deal.

I recently used Cascade Delivery for my move and had a great experience with them. They were hard-​working, friendly and very professional. They got the job done and at the end of the day, i’m very happy with their sevice.
I definitely would reccommend using them but before you do keep in mind the following:
— Make sure your day is wide open on your scheduled move day. (Depending on how many moves they have that day, they will call you and give you a time estimate on when they will come to your place. It all depends on how long the move before yours will take — some moves take 3 – 4 hours others 1 – 2. So they might show up earlier or later so that’s why you want your day to be open.
— before your move day, they will call and ask you what type of items you have to move — boxes, sofas, etc… so that they have an idea of how long your move will take.
— on your move day: They will do a walk through with you on what items they are taking and then they get right to work. They’ll do a final walk through to make sure they have everything you want them to move.
— unloading: They put everything where I asked them to and worked fast and professional thoughout the whole move.
Overall, I saved money on my move and had a great experience with Cascade Delivery.

The most stressful moving ordeal I have ever imagined. Time was scheduled weeks in advance. Appointment was confirmed. No movers. Called and told movers would be there 6 hours later. I like other users who have posted reviews bought a voucher on «Living Social.» I scheduled movers based on when I had to move and trusted this was a reliable company. I guess I should have done research before expecting them to show up or show up on time. Time was of the essence in my situation, so calling other movers, delays, etc were not acceptable. I was not told of extra fees for stairs, time deduction for their travel, or other miscellaneous charges when they finally did arrive. PLEASE BE AWARE… The movers that eventually do show up at your house are probably not «Justin» the owner of the business. I told them up front that I was not paying stairs fees or other fees not specified in the deal I bought. The movers were genuinely outraged as well, not by me not paying the fees, but that they were constantly getting customers complaining about the extra fees and time deduction. These poor guys were as «STUCK» in the middle as I was. It was not their fault, and it was not mine. Justin, the owner, apparently made up these fees after selling these vouchers. The movers did the job, which only took them about 45 minutes, and I tipped them for their help. For them, I say thanks. For the owner of this business trying to pass of ‘shady’ deals and then not meeting the time appointment, SHAME ON YOU! Try putting your life in boxes, waiting endlessly on movers, and not even knowing if they’ll actually show up or what kind of fees they’re going to charge over and above what you’ve already paid and then come back and read these reviews.

DO NOT USE THIS COMPANY! This company is absolutely the most difficult moving company I’ve ever worked with. I have been through about 8 moves w professional companies, this is the worst experience. I called to schedule a moving date about month in advance, they said I only need to call about 2 wks in advance. So when I called to schedule the appointment, I was informed I was the first customer scheduled for that day and that a mover would stop by to do a box count that week. I had to call Justin multiple times to finally get someone out here the day before my move. I had to call Justin again to find out how much supplies were going to cost and what time the movers would be coming. I was informed that the earliest time the movers would get to me would be at 3 pm and it would take approximately 4 – 5 hrs to finish loading my truck. I am extremely unsatisfied w this company! If I could give them no stars I would.

On August 6, 2012, I contacted the business Cascade Delivery. I needed to move, and told Doug initially that I work, and that I cannot be home before 5:30pm. He assured me that there would be no issue. We scheduled for him to be at my house at 5:30pm on August 8, 2012. In the mid-​morning, I received a phone call saying that I was «3^rd in line» and that the movers would be at my house no later than three hours from then. I told them that this would not due, as I work in a law office, and have to keep very strict hours. After arguing, I got my co-​worker to cover my phone calls, and I ran out of the door, from Kent to Seattle to meet the movers. The movers never showed up, and I had to get back to work, so I told Doug I would call and reschedule. Doug asked if I still had the issue with not being available before 5:30pm, I said yes. He said that they were pretty booked on August 13^th, and that he would schedule me for last, to make sure that they would be at my house as late as possible. I agreed, and we scheduled. On August 13, I called (since they had not) to confirm that they were going to be at my house to help me move at 5:30pm. I was told they would need to call me back. When I received a return call, I was told they would not be there today, and I need to reschedule again. I informed them that at this point, I’d needlessly lost out on an afternoon’s worth of work, gas to and from Kent to Seattle, and I was paying additional rent, since I am still not moved out of my apartment. Doug said he would be there tomorrow. I asked for a guarantee, and he said he guaranteed that he would be there tomorrow at 5:30pm. After expressing concern, my fiancée told me that he would take care of it. He called another moving company and then called Cascade to cancel the appointment and get a refund for the money that was already paid up front for this deal (through a LivingSocial coupon). Justin, the registered agent said that I should never have been promised a timeframe, that they never give timeframes for people, so I would need to sit at home and wait, so I should take the day off to move. I told him this wasn’t an option. I told him that I understood that our needs were obviously not matching up, and that I just wanted a refund at this point. He said that the payment wouldn’t process for a month, and he wouldn’t even get all of the money I paid up front for the deal. He told me that I would need to look elsewhere to get a refund.

Don’t ever use this company. I was lied to and horrible inconvenienced (still an understatement).
I bought a deal online for a friend to move (2 hours for the price of 1). I called Justin (the owner) 5 days in advance, and they told me they could fit me in on the 31^st Friday afternoon (and oh yeah, we have to subtract 20minutes for travel). I said sure, I’d prefer the weekend, but yeah, I can make some adjustments as long as I they come after 3:30 and finish before 9:00pm. He said «yeah, yeah, sure sure, and got off the phone with me quickly». They called the day before to confirm… I called back, left a message. This is where crap hits the fan.
I got a call in the morning, and I reiterated that I had to have everything moved out by 9:00, and said yeah no problem «We can definitely get you out by 9:00 today». I ran out of work early, got to my friend’s place to help. Called them at 3:00 to see where they are at, Justin said that they were finishing up loading somewhere and would call me when they were around 25 minutes out. I wait until 4:30. Called them again… they said they just finished loading up, asked me exactly where the location was (I had probably told them three times at this point) to be loaded and where to unload. I told them a rough estimate. Apparently, this led him to believe he could fit in one more customer before me. 6:00 rolls around, I begin to get nervous, I call him again. They were running late because of traffic, and just got to their other customer and was loading them up. I told him again, I needed to be unloaded by 9:00. 7:15 Comes… no call, so I called AGAIN. I ask him if I could reschedule to Saturday/​Sunday, he said, «no I think we can make it». 7:30 and finally he said «yeah, I don’t think we can make it.» Yeah, no kidding?
They were still unloading another client. By this time I was understandably livid, but I kept my calm. I asked him nicely to fit me in sometime this weekend, as my friend had to move out by a certain date. He said that’s impossible, Apparently they had 7 moves the next day the same after that and couldn’t possibly do it this weekend. The soonest he could fit us in was 11 DAYS LATER. In a pro-​rated space, that’s a lot of money, in a non-​pro-​rated space… that’s even more! I told him I needed everything out by the 31^st, he said it was impossible.
And get this… he has the audacity to imply that it was MY fault for not telling him I had a 9:00 deadline! Seriously? «oh, I don’t know who booked you, but they would have written this down when you first called». Yes, he vouches for the infallibility of his employees to write something down, and when he himself told me this was do-​able by 9:00 the day of. «But you only told me today you had to be moved by 9:00.» No, I told him when I booked so it comes down to his word against mine, and usually the customer is right? His excuse: «all of our customer ran over time»
Still…I asked calmly if he could do Monday morning before I had to work. His response? «Ma’mam, I can’t ask my guys to come out at 5am, they’ve been working such long days.» Yes, because none of us work either. I said fine… when can they come Monday… his response «between 8−9am.» I asked him if I could get a discount off if I end up going over the 2 hour limit for my inconvenience, or at the very least the 20 minutes off of travel time. He said «I can’t do that, I’m already barely getting paid through these deals as it is»
This does not give you a right to deliver sup-​par service, or lie to a customer! If he told me he couldn’t do it when I first booked, we would have not scheduled everything around, and I would have found another way and used this service at another time. They left my friend with very few options, which ended up costing more than all this trouble was worth or any money we would have «saved» through this deal. Never again.
Please learn from our mistake and don’t use them again.

Definitely avoid this company — the owner, Justin, is extremely rude and unprofessional. There was very poor communication when scheduling our appointment — he insisted on a start time between 8 – 9 AM, although I requested a later appointment. After the initial call, I couldn’t get a hold of him to confirm the appointment. Finally reached him by phone at 9 AM on the morning of the move, and found out he was running late — his team finally showed up around 11:15 AM. When my boyfriend tried to discuss the lateness with him, he became hostile and dismissive.
Thy also charge a separate fee for staircases: it’s $ 15 per staircase, and they define a staircase as anything with 5 steps or more. I purchased a livingsocial deal for 2 hours of moving for the price of one, and the $ 15 fee wasn’t included in the deal description or in the fine print, or even on the company’s web site. It was discussed on our initial phone call, but the staircase definition wasn’t mentioned until the movers were already working. The front porch steps at both our starting point and destination had exactly 5 steps, and each place also had one real staircase inside, for a total of $ 60 extra.
The moving service itself was acceptable — not overly careful, but reasonably fast & efficient. The two younger movers seemed like hard workers, and were personable and polite. Even so, there’s no chance I would use this company again.

Don’t use this company ever. They arrive late, they charge extra for each flight of stairs. The are not careful. My wood floor was damaged when I tried to contact them the owner ignore my message. The are rated D in BBB. Buyers be ware.

I purchased a deal through a deal-​a-​day site for this moving company and regretted it almost immediately. Before I purchased, I called to inquire about additional charges, general availability requirements (call a week? a month? in advance?) I looked for reviews and they didn’t seem to have any anywhere. When I spoke to Justin, he seemed polite and quick to respond — especially for someone who was probably fielding a million calls from deal-​seeking customers. That’s where the service stopped.
I started trying to get someone to answer my calls on Thursday, July 26^th — after being assured that I didn’t need to call more than a week in advance, I was hoping to secure a move for the 8^th of August — a nice, quiet Wednesday move, after the 5^th so it shouldn’t be super-​busy. I figured I’d tack a few days on to that call-​ahead estimate to account for the jobs produced by the deal. I called on Thursday and left a voicemail. I called on Friday and left a voicemail. I called on Monday and hung up rather than leave another voice mail. Finally, on Tuesday, the 31rst I got a call back from someone that told me that Justin was on vacation (a week after posting a deal on a deal-​a-​day site?) and that he was returning calls for him. Okay, not excited about the multiple-​day wait for a call back and receiving that call back at nine o’clock at night, but maybe they’re more swamped than they realized they’d be. So, I start describing the work that needs to be done — work that I’ve had three different moving companies quote me as being a 4-​hour job for a three-​man team. The caller (sorry, I can’t remember his name, just know that he’s Not! Justin) tells me that they have a four-​man team and a three-​man team working on any given day, I’d pay the same hourly price for both teams and I couldn’t determine what team I’d get. Then he tells me I can’t pick a time for my move, they would schedule me and call me that morning to tell me when I would be moving (uh, not going to work in a secure walk-​up with manager notice required.) Oh, by the way, your deal site voucher for 2 hour service for the price of 1? Well, we’ve decided to take half an hour of travel time out of that for travel *to* your pick-​up location. Then you pay real-​time travel time for travel to your destination, then half an hour travel time «back.» So, I’m being told I’ll be charged an hour of travel time that no other company charges (basically wiping out the «deal»), and pay real-​time travel time for the in-​between, where most companies charge what the travel time should take for the time of day. Oh, and by the way, there’s an extra $ 30 per hour charge for each flight of stairs and a flight is anything that’s five steps. (So, the front of my house? A flight of stairs. The walk-​up on the second floor? Two flights because there’s a turn in the middle of the very wide staircase and each half-​set has more than five steps.) Oh, by the way, many of our moves are running late into the evening, hence the late call — you might be as late as 9pm on the day of your move. (Hi, I have a toddler that has a reasonable human child’s bedtime. Starting a move at 9pm is about the worst thing I could do.)
So, I can’t pick when I move. I can’t pick how many people I’m paying for. I’m going to be charged an hour of travel time that is not standard. I might be moving in to my new apartment, making a great impression, in the middle of the night.
Maybe there’s another solution. So I call back after grudgingly figuring «sunk cost» and scheduling and ask to cancel. I ask at the same time, can I apply the voucher to your junk hauling service, instead? I mean, I paid $ 120, I should get something out of it, right? I’m cancelling a move here, so that should free up some time on the schedule. Not! Justin tells me he has to ask Justin if he can do that and he’ll call me «right back.» I say okay, even though it’s 10pm. He never calls. The next day, I try and call back. Voicemail, lovely. I try a few hours later and get Justin, who asks me who gave a better quote, why didn’t Not! Justin not call me back, they have no availability until the 9^th, and that he needs to call me back «in a few minutes» to discuss the possible use of junk hauling services so he can use his GPS. That was Wednesday, today’s Friday. I’m half expecting them to call on the 8^th, mad that I’m no longer in my old residence because another company was capable of answering the phone, delivering a reasonable estimate, and giving me a solid time-​frame to work with.
Who to call? Anyone but these guys. Literally every company I talked to was cheaper, more professional, and more responsive. I’m just glad I wasn’t left hanging on moving day by these guys.
Edited to note: Haha! I totally did get a call on night of the 7^th — around 9pm — to confirm a move I’d very thoroughly cancelled — so much so that Justin had grilled me on who I was going to move with instead, and promised a call back that never came.