Dove Sleep Center

I had a wonderful experience. I was able to get an appointment quickly. This Dr. is in private practice so they can spend time with his patients! !! How refreshing. Most Dr’s barley give you 15 minutes because it’s not cost effective with what they receive from your insurance company.
This Doctor offered me options and truly understood how debilitating my pain and sleep issues were. He gave me hope.

The entire staff is very warm and caring. I have seen all three providers here and I feel that each of them listen and provide intelligent advice. Would definitely recommend this clinic.

PART 2. The first meeting went well, although it turned more into A medical appointment then I thought it was going to be, and only now after I have the benefit of hindsight is the reason clear to me. Unless something is diagnosed insurance cannot be billed. Labs were also ordered and done although I never recieved any a sort of results as I used to with my last insurer /​Dr. (GROUP HEALTH)
They were not willing to schedule my wife and I the same day, stating that they will only take one new patient at a day and she had to be scheduled the following day with they other nurse practitioner, who’s name I cannot recall, but as it turned out she saw the same practitioner I did, Mary Dolan. During that first appointment my wife addressed some concerns and Ms. Dolan wrote a couple of prescriptions and told her that she would be likely need additional medication after the prescribed cycle was completed.
So fast forward a couple of weeks and my wife called the to ask the person who answered the phone about getting the one medication refilled that was discussed at their first appointment (a single pill), and she was told Ms. Dolan was busy but would return the call later that day. The day ended without a return call from Ms. Dolan, or anyone that dove medical. Three days later my wife called back to explain that she was still sick and waiting for a call from the nurse practitioner and was told by the receptionist that she thought Ms. Dolan had forgotten and she would remind her and she should be able to call the prescription in that day, but again that day ended without a phone call from them or anybody calling in a prescription. At this point I decided to call because I was so disappointed and surprised in the lack of follow through.
I was very clear with the receptionist how frustrated we were with the poor care my wife was being subjected to and how helpless we felt. Also how disappointed we are based on what our expectations were when we first initiated the relationship, and our prior experiances. And further that we needed the issue resolved quickly because it had been a full week and still not one call back.
The receptionist said we had gone about our request wrong and we should have have called the pharmacy and asked them to fax our refil (for 1 pill) request to the doctor to sign or in this case the nurse practitioner to sign and send it back to the pharmacy and then we can go pick up the medication. So even though that was the first time that particular set of instructions have been laid out that’s exactly what I did. I hung up and immediately called the pharmacy they were happy to do what I asked and they said a couple of hours is probably the soonest that they would hear back from the medical clinic. Over 2 hours later I called the pharmacy to check and they said that the medication had been denied by Dove Medical and that they would not be signing a refill. The pharmacy said they were told by Dove Medical Center that my wife would need to make a follow up appointment then physically visit the office to pick up her requested fill of a single pill. I finally understood why this was so difficult. Dove Medical Center wanted to be able to bill our insurance for a new office call and charge my wife a new copay.
My wife had stayed sick for over a week and we had 3 different phone calls completely ignored because of a little money. I have had medical insurance with many different companies and had to have countless primary Dr.‘s in order to get the best economy at the time. But this was the first time in my 40+ years of dealing with Dr. Offices and insurance plans that I have ever been ignored for over a week and three promised phone call returns broken over a desire for a few dollars of rebilling and collecting a 2^nd copay for the same issue in order to grant a request for a second prescription of a single pill. Especially when the plan was discussed in the first appointment and never was a «follow up» visit suggested then.