Dxs Granite

Don’t give your business to DXS. They’re rated as a «D-​» on the better business bureau website (should’ve done my homework!) I found this out when I filed my own complaint, which DXS has yet to respond to. I’ve included the text of my BBB compliant below. Long story short, it’s a sloppy, unprofessional, dishonorable operation.
Complaint Description:
Ordered a granite bathroom countertop and small shelf piece for the shower. Signed no contract, just gave dimensions of the pieces desired to sales rep at DXS Tacoma store, paid appx. 50% up front, and paid the rest upon delivery. After receiving the countertop and shelf piece, I found that the sink cutout in the countertop was 1.5″ off-​center, which made it unusable. The sink would not fit down through the hole and into the cabinet below because the hole was not centered, and the sink was touching a vertical piece of wood within the cabinet. Being a seemingly-​slight defect, I did not immediately notice it visually upon receipt; only after the sink wouldn’t fit and I measured did I see that the hole for the sink was not cut in the center of the countertop.
I called DXS and was told that it’s standard practice to cut the hole larger than the sink, so that it can be shifted around into the perfect position, which would make sense but for the fact that the hole wasn’t in the middle where I paid them to cut it. They offered to rout the hole larger on the left side, but when I did some math I found that even with a larger hole, there would be scarcely a fifth of an inch on either side, which I didn’t feel was enough to properly mount the sink and make sure a gap wasn’t visible. The shelf piece that went into the shower looked like it was made by a high-​school shop class. I paid for, and expected, a precisely-​cut piece of granite to fit into a precisely-​cut hole in my shower wall, but instead received something with wandering lines where there should have been right angles.
Fortunately for DXS, the countertop broke as I was bringing it back to return for a refund. At any rate, I had paid for it and accepted delivery, and it was in my possession when it broke, so of course, that’s my own fault. Despite this, I returned the shower shelf piece, which cost $ 200, to Simon at the Tacoma location. I explained that it wasn’t made correctly and was not what I ordered. It involved only 90-​degree cuts and basically looked like a rectangle, but some of the lines didn’t square up, and one of the cuts was not a 90-​degree angle. It didn’t fit properly into the hole in my wall because it wasn’t cut properly. I could not use this piece. Simon offered to mill the side of it down to make the angle correct, and seemed unwilling to understand that this would make the already too small piece even smaller, further increasing its uselessness to me.
Finally, he accepted the piece for return and said he would forward it to their main facility for a decision. He called me back about a week later and offered to remake it, trying to fast-​talk me and get me to believe he was given incorrect dimensions, which was not the case. He said a refund was not possible because all sales were final. I signed no contract and saw no such literature or signage stating this, and neither was I advised of this when making the purchase. I’ve had nothing but a hard time with this company, from losing my order, to having to ask for receipts at every step, to refusing to refund my money for a sloppily-​made product. Their inadequacies and lack of professionalism are not my problem, and I should not have to bear with them as they manufacture and then offer to fix and re-​fix their poorly-​made product.
Your Desired Resolution:
I would like an immediate refund of the $ 200.00 I paid for the incorrectly-​made shelf.