Greg’s Japanese Auto

We’ve only lived here 7 months and didn’t know of any really good repairs shops that did a great job without costing a fortune (meaning going to the dealer). We first checked out Greg’s Automotive prior to bringing our vehicle in for service. Our first impression was «we may have found our repair shop» after speaking to Brad and asking all of the questions to confirm (such as, «Are their mechanics certified trained «etc), the place is clean, they handle business in a professional manner and more important they will give you an honest answer. So we decided to take our first car in for service with a possible issue with the transmission. They told us up front that if we needed a new transmission that they would oversee the repairs at a specialty transmission shop in Tacoma. They called us back after they had inspected the vehicle and took off the transmission pan (because it was leaking). They gave us an estimate regarding what was needed. They also took pictures of what they found. Because the vehicle has over 221,000 and probably will need a new transmission in the near future, we chose not to replace it at this time. We did okay to replace the broken motor mounts and to service the vehicle. Our vehicle runs beautifully and know our future may have a new car or new transmission it.
We highly recommend Greg’s Japanese Auto (since 1987) and will be taking our second vehicle to be serviced soon. S. Ashcraft

I’ve been going to Greg’s with my vehicles (Honda Civic, Subaru Legacy, my husbands Mitsubishi Lancer and his Mitsubishi Eclipse) for about the past 4 years. This is the only place both of us trust taking our vehicles to.
I’ve been so constantly impressed with the professionalism of the staff. Specficially JC & Ty. I appreciate how patient they are with all of my self-​proclaimed stupid questions. These two are really what keeps me coming back — they go out of their way to make sure you understand what is going on with your car, and what needs to be done to fix it. They will bring you back to visually show you the malfunction of your vehicle if need be. I haven’t experienced service like this anywhere else and it is an absolute pleasure taking my car here. I know that my car is in the best hands when I drop it off for service or repair at Greg’s.
I for awhile lived about 35 miles away from this store, but would travel the distance whether it was for something small like an oil change, and even for my larger repairs. I wouldn’t care if it was over an hour away, there is no where else I will be taking any of my vehicles. My husband and I tell everyone we know about this place, we just love the staff and the great work they do.

I really like these guys. They remember you and your car. They have never been pushy but always make me aware of anything they recommend. They even once did a service free for us since we’d been a long time customer. Highly recommend!

Shopped around to get a few quotes for a timing belt for my wife’s Kia. The quotes at other places, including the dealership, ranged from $ 575−700+. Greg’s came in at just under $ 500. They even suggested that we look in the valpak to save a little bit more.
I didn’t realize that they had a shuttle service and offered my wife a ride home.
I’m pleased with the work they did and will definitely go back again for any other work that I can’t/won’t try to do on my own.

Don’t. Just don’t.
I specifically requested Jesse — as told by a friend to do so. I had to change my appointment twice and I asked for Jesse each time.
I didn’t get Jesse — it was a guy whose shirt said «Ty».
I don’t even know where to start. I had just bought the car for 7k. The final quote was 4,000 dollars for an engine reseal and a few other things. On a car I JUST purchased.
The main problem was an oil and coolant leak. I was told that this can be extremely dangerous, that if I run out of either it will be horrible for the car and even more expensive. Basically, he was fear mongering me. Once I finally got my head together and spoke to a few people after the appt. it dawned on me I can just add coolant and oil every once in a while and save myself 4k and the car won’t explode.
He NEVER gave me that option — it was do this repair or you’ll be sorry later.
Now the extra horrible part. The car does not leak oil. Not a drop of it. I have driven over 7,000 miles since this appointment and I have not added oil once. I just take it in for an oil change at 3,000 miles and I’m golden (the shop that does my oil change said it is not leaking). I even left the car in my garage with a piece of clean cardboard under the whole front end and for four days watched anxiously. Nothing.
It does leak some coolant. In the 7,000 miles I’ve only added coolant twice, though. It’s an incredibly slow leak, especially for how dire they made it seem.
With angst that no one will read this if it gets longer, I’ll just say I could write a book on how upset I am that this guy lied to my face and tried to charge me 4k for unnecessary repairs. I waited months to write this to be certain he’s a liar, and he is. It’s scary thinking they do this day in, day out.
So seriously. Don’t go here.

Just to start off the employees have hygiene issues and the lobby office is truly disgusting. When I asked how long it would take one of the employees told me «I dont know maam».
So after a few hours I obtained a phone call and they tried to up sell me on every service they possibly could, so this went from a $ 99.99 fix to a $ 2345.57 repair plus the 137.00 fee for diagnostics.
After getting my car back it had the most horrible smell, so I had to take it get detailed just to get the awful odor out.
Did I mention they give out your cell phone number to CRI customer research inc. Some marketing company. Absolutely horrible.

My wife and I took her 2010 Prius in for an oil chance and an inspection as we’d been overseas for the last two years. I’ve been burned by dealerships in the past, so I stay away from them as much as I can.
The guys at Greg’s were very courteous. My son and I walked outside and I spoke to one of the techs about the Prius’ battery/​charging system. He was knowledgeable and answered all of my questions. After the oil change and inspection, her car got a clean bill of health and we were out the door in a very reasonable amount of time.
While Greg’s is more expensive than the local oil huts, I think Greg’s techs attention to detail and warranty on ALL work they do makes up for it. I’ll take quality over saving a few bucks any day…
Greg’s also has a shuttle and will take you home if the maintenance will take longer than you can wait. I, too, am part of Greg’s Customer Care Service. It’s a great plan and as someone mentioned, free towing if it comes to that.
I recommended them to a coworker and he plans to make them his shop of choice.
Also, If my wife had to take the car to them alone, I’m confident they’d treat her respectfully and honestly.
All in all, I’d recommend Greg’s to anyone with a Japanese/​Korean made vehicle looking for a quality auto shop.