NW Cascade

This company is totally dishonest! 2 years ago I paid over $ 1,000.00 for repairs to correct the water flow between the Whitewater and Pump chamber. At that time about 2 feet of pipe was exposed and «lifted» with a crowbar and «large rocks» placed under it to adjust the flow. This year the same water back-​up problem was present, causing the holding tanks and Whitewater tank to be excessively high. When I «complained» that this was supposed to be corrected 2 years ago, I was told that pea-​gravel had been put under the pipe to elevate it and adjust the flow. I had been present during this previous work and knew that NO pea-​gravel had been used which I told the company about. Upon digging up the trench, there was observed a 3″ deep belly in the middle of the 4″ pipe affecting the water flow. There was a 1″ air line pressing on top of the pipe, causing the bend and a uphill flow at the back half resulting in incorrect water flow. NO pea-​gravel was found in the trench. This was observed by the backhoe operator, the digger, and two field Supervisors. They attempted to have the job bidder come look at the trench to see that no pea-​gravel was present as he had told me (he was observed to be approximately two blocks away from the site at this time). He claimed to be unable to respond due to being 15 – 18 miles away. Documentation was placed on the report of work done by the men doing the work at this time. At the end on the work, the primary worker used a computer to figure up the charges relevant to the job. He did not have a printer present at the site, but advised me that the job was going to be just over $ 1700.00. When I checked my credit card online a few days later I saw that I had been charged $ 2201.68, not the $ 1700.00. I called the office and spoke with Ashley and asked what the charges had been for the job. She advised me that the charge was $ 1727.43. I asked why my credit card bill showed the greater charge and she asked me to hold. She then returned and stated that the greater charge was the correct charge. I asked to speak with someone «in charge», and was referred to a Gary Clark. He was «unavailable at that time» so I left a message. I got no response, so I called almost daily for the next three weeks, always being told «he was in a meeting,» «not in the office» or, «unavailable at this time». Messages were left both on his phone and with the customer service personnel, however I never received a response. Since I had not received a «printed invoice» at this time of the work, I could not challenge this charge with the credit card company, even though people involved would have been willing to confirm my representations.
I HIGHLY recommend that NO ONE deal with this company!!!

I needed a time-​sensitive review of my septic system for the sale of my home in Pierce County. The system checked out perfectly, but it is now 41 days since the inspection, and Flowhawks also known as NW Cascade has incorrectly completed the inspection and the filing of the inspection with the county. There have been a total of 4 critical errors that have delayed the legal closing of my home sale, now for over 14 days – and this is STILL not complete at time of writing this review.
1. They didn’t review the system correctly on the first visit.
2. They took 23 days to file the review online (it was promised to be within 2 days)
3. Once they filed (20+ days late) they realized they didn’t complete the inspection correctly.
4. They came back out to the home to do the 2^nd review, and then DIDNT file the update with the county. Now, 41 days later and the county just emailed me that the review is on hold until the CORRECT information can be submitted into their system.
How can this company sell this $ 1100 service and then do such a horrible job completing it? It is holding up a closing of a $ 600,000+ real estate deal.

Owner of FlowHawks: Run The other way.
Only one star because I have to. kudos to the pump guy.
Do yourself a favor RUN the other way and call someone else! There are better pumping and repair services out there.
So here goes. Had renters move in in 2014 called FloHawks to pump and inspect the tank, and make needed repairs… Guy shows up with a tube of caulk and a small bag of mortar, is done in 10 minutes and says its all good… we are out over a grand! Year and a half or so later, I’m selling this home, low and behold, we need another $ 950.00 repair, so I sign the contract thinking that’s what I’m getting. a repair, NOT! Bottom of the tank looked the same as it did 1−½ years earlier… so I complain about shoddy workmanship. suddenly they refuse to fix the tank and want 5K+ to replace it (knowing I have a sale pending on the property, and in an over the barrel situation, speculation perhaps). I tell them to stop all work and do nothing (had someone I trust actually fix it) Then I get a bill in the mail for cleaning and such claiming they hauled out buckets of rocks (I saw what they removed, It was the same chunks of concrete they left behind from the last repair!) At $ 169 an hour, I was mislead! I signed an agreement for a $ 950 repair, not a bait and switch $ 1029+ inspection charge. When I went to dispute the bill, I was served a load a fiction. They refused to do anything about it, so I will be settling this matter via the courts. Save yourself the hassle.
FYI I believe Northwest Cascade, Inc. is the parent company of FlowHawks and Honey Bucket.
Hope it helps