Rainier Orthopedic Institute

This is the WORST doctors office ever. Do not ever go here if u want to be taken care of. They don’t answer the phones, don’t ever return messages and they don’t do their jobs. I’ve been waiting 8 weeks for an MRI. They keep screwing it up and can’t seem to figure it out why. They just keep blaming it on my insurance company and it isn’t them. They are extremely rude and disrespectful. They need to be shut down. They don’t even deserve one star.

I am writing this review Based on my 2 experiences Trying to get information on a Shoulder surgery with Dr. Heusch. I my Intial scheduled visit, I was told I needed 4 Xrays for my Shoulder because the $ 300.00+ MRI does NOT show everything? After the Xrays I saw Dr. Heusch for 15 minutes and after a few execises she felt I needed Surgery… great, But when I asked what the cost would be with my insurance and out-​of –pocket costs, I never got a call back. I followed up a Second time, front desk lady has the Personnality of Water! Still have no answers to my request and after reading everyone elses experiences I am looking for another Orthopedist.

I’ve had back issues for years. Woke up and couldn’t any put weight on my leg –went to bed just fine but couldn’t walk when I woke up. Basically had to hop around on one leg.
–Got in next day. explained symptoms to Dr. in about 30 seconds –literally. He said he was going to look at my past MRI and the Xray I’d had done at my regular Dr’s office the day before. his nurse came in 10 minutes later and said I needed multiple MRI’s from in house MRI and walked me over to that departments scheduler to make an appointment and I was apparently done for the day with the Dr…
–7 days of not being able to put weight on my left leg and not knowing what it is I feel a pop in my back and I can now put weight on leg but can’t lift anything over 2 poundsbecause of sharp pain in back.
–Couldn’t get in for 9 days… Kind of frustrating seeing HOW I COULDN’T WALK.
–9 days later I did the MRI. At this point they set the «follow appt» with Dr. IN 15 DAYS…
–Go to follow up appt. Wait 80 minutes past appt time –Dr says nothing is wrong… Ummm What??? ask about pain and what can be done about it. Dr says nothing and literally dismisses me and walks out after a 4 minute meeting.
I’m not impressed with the level of care for the amount of money spent at this business. I am stating the facts exactly as they happened. Now I need to find a new doctor and get a real diagnosis instead of a surgeon who dismissed me because he couldn’t do surgery to fix me and couldn’t even tell me I need to see a neurologist.
Judge for yourself the kind of care they provide people who are incapacitated and in pain and then decide who you want to treat you.

I recently blew my knee out in a climbing accident. I have been incredibly pleased with the care that I have received at ROI. The staff is friendly and efficient, and Dr. Puttler is a fantastic surgeon. My only complaint is that it is incredibly difficult to get a hold of a medical assistant or PA-​C if you have a question. The support provided post op however is great, and I am confident in my recovery.

While the doctors might be top notch, if you can’t get in to see them because of inept front office staff, it does not matter. When trying to schedule a follow up appointment with an orthopedist after a Sunday night ER appointment, the front office supervisor refused to schedule an appointment until I had the ER forward all of the documentation. I explained that I had it, along with a cd of the films, but she still refused. Lucky for me, as I then scheduled an appointment with a great doctor at Cascade Orthopedics. I will be writing THEM a fabulous review. Remember folks, if you can’t get past the front office, it makes no difference if you have the greatest doc in the world. And with two fractures in my right leg, I wasn’t all that game to try to get an ER department to forward information I had on hand.

I slipped and fell in January 2013 and have not felt any improvement in over 7 months. I was referred to and saw Dr. Brack and I use doctor lightly. When I was taken back by the helper lady, I was asked what I was wearing under my dress so the doctor would not be embarrassed — apparently my embarrassement was not important. The amount of time spent in the appointment was less than 10 minutes. In one fell swoop he negated what 2 X-​Rays and the previous doctors had been saying for the previous 6 months, asked me if I knew what coccydynia was and gave me the minute explanation, then told me to go home and google it and become an expert. He said there was nothing he could do and it should get better in another 6 months.
I will not be recommending him or Rainier Orthopedic to anyone else based on this visit.

I have used Rainer Orthopedic twice. In 2010 I had a brokent thumb and I saw Dr. Adams and most recently I had a broken collarbone and saw Dr. Putler. I was very pleased with all the staff and all of my care. I would highly recommend Rainier Orthopedic Institute!

I had my hip surgery with Dr. Steedman. My surgery went well, the staff was attentive, helpful. Dr. Steedman made sure I had all I needed while in recovery and the few days after. He is a kind and gentle man and spends the time to know what his patients needs are. He knows surgery is not my favorite thing to do in life and will try to make sure I have what I need prior. I am walking well and able to exercise