Sound Credit Union

This is by far the worst, most unprofessional branch I have EVER been to in my LIFE! The tellers have the worst customer service I have experienced. I hear commercials about how Sound sends these people through training, I want to gag. Apparently this location has missed a few days in the training course, or were asleep the ENTIRE time.
I have started needing to go OUT of my way to make my payment because my days are too important to me to have an entire one ruined because of the encounter I knew I was going to experience.
Poor, poor reputation of this company. NEGATIVE STARS!

I love Sound Credit Union, especially the people at my home branch in Federal Way, they are so friendly and helpful and they answer all my questions efficiently and politely. The people at Sound Credit Union in Puyallup however have been rude to me both times I have gone. I ask simple questions and they answer them short and in a very rude fashion like I’m an idiot for not knowing. No smiles, no friendly hellos or goodbyes. I have only gone there the two times that I have because it is close to my work but I will not be going again.

Charge for deposit? Kids empty piggy banks but 1. don’t take change to deposit, 2. change must be in rolls but of course, don’t provide the roll paper 3. CHARGE you .25 per roll to deposit. Go somewhere else.

Minus 5 stars.
Absolutely the worst customer service. Absolutely will drain your account and blame it on the state. Worst of the worst and in the banking category, that is really bad. Stay away.
follow up… their response and my rebuttal
— — — — — — —
Lynette H.
Employee
Block & Report Owner
7 hours ago
Bill C.,
Thank you for taking the time to send us your feedback. I’d like to see what I can do to help, or at the very least explain the situation.
Unfortunately, we are required by law to send accounts that have been inactive for 3 or more years to the state. Prior to any balance being sent, we attempt to contact the owner to reactive the account, by sending two letters to the address we have on file. The first letter explains that if an account remains inactive for more than 12 months, and the balance is less than $ 250, the account will be subject to a monthly inactive fee. The second letter, mailed prior to the balance being sent to the state, explains that the State of Washington Unclaimed Property Law considers accounts that has been dormant for three years to be abandoned property and requires that they be turned over to the state.
If your account was sent to the state, you can claim it by visiting
. And again, I apologize for any inconvenience this has caused you.
Thank you.
Lynette
Bill C. A moment ago
dont blame this on the state. banking rules are there because your industry sends lobbyists to make the rules. the rules are not to favor the consumers, as we all well know. This was much better when it was watermark credit union. at least they did the right thing and didnt hide behind the state or otherwise make up excuses. you take money out of my account each month without telling me, and then send me a statement 90 days after you start so it is too late. bottom line is you do not care about customers. i predict your credit union will not be around very long. there are many others who treat customers better.

Very rude teller. I sold a vehicle to a guy who borrowed the money from Sound CU and they cut a check to me instead of giving me cash. The teller cashed it only after being rude and acting like she was doing me a favor because I was not a member of the credit union. wow! I guess that is how they get new members!

Watermark Credit Union was fabulous! Sound CU — not so much. The thing I have observed is the stale attitude of the employees. I was at the 9^th & Stewart branch a few weeks ago and the public interaction/​friction between two employees was abrasive at best. In the 15+ years I was with Watermark, I never witnessed employee friction and always received excellent customer service.
The feel of a business, the attitude of its employees towards its customers and to one another is reflective of the TOP OF AN ORGANIZATION. The Sound CU Board of Directors should take a long hard look at itself and also note the number (exodus perhaps?) of former Watermark accounts that are likely leaving (fleeing?) Sound.
In general, my in-​person oberservations/​interactions with the staff have been limited; experienced long wait time on the phone during the cross-​over, but get a general «bad vibe» from my in-​person experiences a the two branches that I have visited. Not warm and welcoming like the former Watermark CU — cold and uninterested better describe Sound.
I might have given more time to Sound CU, but I can’t overlook the in-​person, «bad vibe» and its website is abysmal. Sorry need to find a new CU.

I am another unfortunate customer who was absorbed by the takeover of Watermark credit Union. SoundCU is terrible. Absolute opposite of Watermark. Feels like a big corporate bank. CS agents are much less educated, more scripted, and very patronizing, might as well be BofA. Hold times are much longer, IVR makes it much harder to get a person, and the icing on the cake with these fools, online banking has been down for over a week now and as I write this review it is still down.
The Mobile access still works so here is a trick to use it on your PC. Download and install the google chrome web browser if you don’t have it. Then install this UA switcher which will trick sound CU into thinking you are using an iphone or android phone. Here is the link for the UA switcher add-​on for chrome:
…
Now at least I can check my balance from my PC like I could do way back in 1995 at BofA with this work around for these pathetic losers.
Also, transactions now take days to post so your available balance is always out of sync with your transaction balance, simple stuff like debits at Albertsons takes days with these losers… soooo annoying, I am shopping for a new CU, this is just beyond any level of incompetence I have ever seen in a bank. Even the big evil banks that screw you on fees have their s*** together more than this.
I almost forget, this is a big issue, their online billpay — it takes 10 days!!! My rent was actually late after being 3 to 4 days early to my landlord for 14 months straight since I starting the billpay account after renting the house. Now I have to mail a paper check to pay rent, pathetic.

Can you say The Best Bank or Credit Union in the State!?!
These people are the best
you won’t even believe the service they provide!, heck I have never filled out a deposit slip in 7 years here