Acorn Valley Pet Boarding

We’ve been a seven year customer of Acorn Valley. We picked our dogs up today, and got home to find that our biggest dogs harness (full body one, she does therapy visitations) was very clearly cut on the strap that runs from her neck to the back of the harness.
Cindy at the shelter told me they don’t keep scissors in the building and outright claimed I was lying and that she «didn’t know what to tell me». I offered to send a photo but it was declined. To make matters worse, one dog is running a very high fever and all three dogs are pacing, whining, and go out every few moments to use the bathroom.
I feel that any establishment or person that will lie about little stuff will lie about significant things. The harness isn’t a huge deal, if they had to cut her if she was caught for her safety I wouldn’t be upset or expect them to replace it. But paired with the dogs voracious thirst and appetite (three bowls of water and home for three hours.) I’m wondering if care here has gone extremely down hill. Because of the accusation and the dogs appearance and health I won’t be returning and I highly recommend that others do not as well.