AliceChenCPA

I’ve been going for years and this girl she is new sits at table 4, charged how ever much she want and they just keep adding on from previous year. i went from ⁵⁄₆ w2 forms last year to 2 this year and she charged $ 5 more (it only five I know-​but its the principle –and not getting ripped off) so I said to her that doesn’t make sense if I don’t have as much w2 but yet you’re charging more/​regardless of the fact they don’t do a good job with taxs I’ve been getting ripped off. I have Taken my business else where and what a tremendous difference it has made everything about that place is so wrong. just be cautious on what they charge you each year /​they also don’t help or explain much either.

I was audited because a form was not included as part of my corporations’ dissolution. The auditor told me to fax over a form and Alice’s office told me, «Don’t send anything because that’s their job.» I basically had to resolve the situation by myself 3 years after my company dissolved! These people do not care and this business needs to be shut down or investigated.

I was looking to file my files and stumbled across this firm in Flushing. I gave them my paperwork, W-2’s and whatnot and was told to come back the next day with additional paperwork. At a fee of $ 120, it was expensive but I was filing last minute so it was reasonable. I put down a deposit of $ 60.
I came back the next day at noon. The woman who was suppose to take care of me, Holly Xu, was very stressed. I had my additional paperwork in an electronic file and asked if I could email it to her and she begins telling me that she is not accepting any emails today, and then goes on to say that she is not taking any new customers. I tell her that it’s the last day to file taxes and I already gave her a deposit, where was all this yesterday? She then talks to Alice Chen and they raise the fee to $ 200 if I wanted to get my taxes taken care of her. That is ridiculous, as a business owner, how do you put your customers in a position like this?
The people here are rude, predatory, and highly unprofessional. Unless you enjoy getting yelled at and overcharged, take your business elsewhere.