Helms Bros Inc

During this past snow storm, the blower for the front air system, crapped out the day before the storm hit.
It wasn’t much at first, but soon after the storm hit I came to realize how important having hot air during a snow storm is.
Did Juno that not only does your hot air keep your toes from freezing over and turning purple, but it also keeps the windshield from fogging up.
Without the heat, the fog freezes over.
And what your left with is the warmth of your breath and your nails to scratch away the ice on the windshield.
Peering thru what I can only describe it as a patch on your windshield that resembles a single piece of waffle fry. Not fun.
To top that off, the wiper kept freezing over, and since there was no heat, the ice ripped the wipers rendering them useless. (Wich I replaced a week before: (
So as soon as I could I called Helms and scheduled an appointment.
The earliest date for repair with a loaner was two weeks later.
I decided to give my adviser a call and explained the unusual circumstance that made me request an urgent repair and loan vehicle.
Andy did not promise me anything but stated he would try his best to expedite the repair request.
Next day he called stating that I should bring the car in by 11am for the necessary repair and loan vehicle, which I did,
Problem was found and repaired under warranty.
Received phone call around 2:30 for vehicle pick-​up.
Returned the loan vehicle and picked up my car repaired and washed like new at 4pm same day.
What more can I say!
Great experience once again!
Thank you

Always satisfied. My service advisor has been Danny Rhee for about 2 years for my car as well as my moms. He’s really on top of everything. If I write an email or leave a voice message, I get a response right away. I love it! Yes, things and parts can get expensive. You own a benz. However, my service advisor is always realistic and honest about what’s best and what’s not the best for me. So that alone deserves 5 stars!

You certainly get what you pay for in life. My first Mercedes and my first visit to a Mercedes service spot. Valet, free coffee, bagels, donuts, water, juice, fruits, cereal bars, lounge area, WiFi, child play area. Nice. Only reason why I give 4 stars instead of 5 is because I haven’t been anywhere else that I can compare yet.

Helms Brothers is a very «on the ball» professional company. From the start Lisa Cottagio, my leasing person, did a great job and explained what I needed to know to lease my new 2014 CLA 250 4 Matic, which I order on Dec. 31, 2013. The car finally came in and the driving and feel of the car blew away any BMW (although BMW is a superior car company) I had owned before as well as the looks and design of the model.
I have had an excellent experience with the car, even though the run flats don’t always last too long, depending on the roads you are travelling on. I had an issue with the hot air issue with the AC and it was finally diagnosed (my service mgr Sean Savage is @ the top of his game and very much service oriented. Professional at all times and very accommodating) and the part replaced. I have always been able to get a loaner car, since I am in the Real Estate business and am need of transportation at all times.
When my lease is up in 3 yrs, I am sure I will leasing again through Lisa Cottagio @ Helms Brothers Mercedes in Bayside, N.Y.

I called earlier for car battery price. The guy over the phone sounded nice and gave me the price and said they would also give me money back for my old one which was great. I came in about an hour later after the call, got a new battery and few other parts (oil filter, cabin air filter and engine air filter). It’s a little pricier than after market brands but after taking a close look at the quality and build, Mercedes-​Benz makes a better product. Customer service was great but I wish they offered some kind of discount to car owners to who bought their cars from Helms Brothers.
In order to get to Helm Bros Parts and Service department, you have to enter through Station Rd, you’ll see Toyota’s service center first, go in and go past that. The ramp to the upper level is for service, the lower level is for parts.