Kwicksilver

AVOID!!! DO NOT GO HERE FOR WHEEL REPAIR!!!
Yes I just had to preface it that way and get that out upfront. This review is to emphasize and backup what others have said here. What’s the reason? 2 words:
CUSTOMER SERVICE
I’ve used this place on a couple prior occasions to get my wheels fixed. These are expensive, custom, multi-​piece wheels. In Kwicksilver’s defense I’ll say that they are among the very few with the experience and know how of how to repair wheels like this. They have the equipment and expertise. You don’t have to ship them out like other shops that are far away. And MOST important, they can do a SAME DAY repair for even extensive repair. That is rare. Most shops I approached took one look at my wheels and said «No way!!» because they didn’t want to be responsible and liable if they screwed up. That’s fine with me because I don’t mind paying extra for a job done right. These wheels are worth $ 5k+ with a custom finish on it.
So the first time I went there a couple years ago they did some unbelievably great work! Other shops I later showed about their work were amazed! The main problem was the LADY IN THE OFFICE. I don’t know if she is the owner or owner’s wife or whatever. This woman brings the whole business down. Even the 1^st time I went there she clearly had an attitude and was not friendly at all. I just put up with it because I just wanted my wheels fixed right. It doesn’t take a degree or reading a book to understand what SIMPLE customer skills are. Communicate clearly. Try eye contact. OMG try smiling? Life can’t be that bad if you own a bustling business. I don’t care about why you’re like that or what your personal problems are. Don’t bring it to work because that’s not a way to keep your customers coming back. Try simple manners like; thank you, sorry, please. But no, none of that here. She borders on rude and this is all for absolutely no reason. It’s obvious this is just how she is and treats everyone like this. Anyways none of this is a surprise. This just seems to be the «NYC attitude» so if you like that «tough thug» treatment, and you want to pay for it, you’ll love this place. lol.
Anyways they finish the job and come to find out they mounted the tires the wrong way on 2 of the wheels. Mind you they are directional and my wheels are staggered. I specifically explained all this to her in detail before the job. Of course she didn’t want to pay attention and WRITE it down. She just said «OK OK» interrupting while I was talking, of course she knows everything about cars… and the universe. So now I’m pointing it out and she tried squirming out of it every which way. «It’s OK u can drive on it, you didn’t tell me» etc… Really lady? She gave up and just took them back to remount them. It was an additional 1hr wait. When I paid she didn’t say a word. Took the money and gave me a receipt. No sorry, no eye contact. Again, attitude over nothing.
Just because your business is good at what they do doesn’t give you the license to act how you want. You guys get TONS of business, I get it, I saw it. Maybe you get TOO much business and you make a lot of money. That’s nice. But reviews like this are gonna cost you. Learn how to act like a human being and how to treat human beings. It’s called RESPECT.
Well the last time I went back to get the same wheels fixed this SAME annoying lady is there. The front of this shop is more sloppy and unkept as ever. Wheels and tires everywhere, can’t even see or get into the office, let alone park out front. It’s like things just got worse in every way around there. Anyways we got into a convo that is too long to write here, long story short the lady goes apesht, bananas on me. I said fck that and wheeled my rim outta there. I’m not gonna trust my goods with them. My fault for even coming back to this place even when my intuition said no! Regardless she didn’t really care or want the business. Their really bogged down with enough to give a damn who walks out.
It’s sad because, like I said, they do good work. I sincerely hope the technicians in the back are reading this. Get a clue and leave that place and start your own, put this place out of business!
I still needed repair. Well who saved the day? Repairs of Wheels in BK. Yea they really don’t handle this kind of wheel to be honest. But the manager there kind of made an exception. The experience was a DAY AND NIGHT difference people. The Unilocal reviews really are true and they really aim to please. I went back again last year for another wheel repair. Again they did the job fast, cheap and most importantly professionally. These guys are sincere and honest and that’s rare. I venture to say it’s probably among the best shops I’ve been to PERIOD. They do all kinds of other work as well. They’ve earned my loyalty along with all my friends and family. I’m a car enthusiast and the «go to» person for car advice, so they trust me. And NO I don’t work 4 them.
Kwick just keep doin what you’re doin!

I came here to get my rims fixed. They had minor scratches. They wanted to charge $ 300. So left I looked up other places n found one in 3^rd ave in Brooklyn they only charged me $ 200 they repainted them over n fixed them like they were brand new.

I came across this place on Unilocal.I just got a bent rim and had to get it fixed. I went in and talked to the woman in the front and she took in my wheel right away. They put on my spare on and said they would call when it’s ready. Within the next two hours they called. I couldn’t have asked for better service.

In all honesty, I’ve been to so many wheel repair places, but this place I felt inclined to leave a review. I brought in my rim to weld a crack, and I couldn’t have asked for better service. I was recommend by a friend to this place, and after trying so many other places I will always return back to them.

I would never recommend this place, they charged $ 105 for «welding» a cracked rim I had only to find out they never welded it, and when I called them back the lady that sits behind the computer started yelling at me
I kept telling her politely not to argue and let me tell you the problem but I have no idea what she had up her arse. She’s super rude and arrogant. I wasn’t even asking for a refund just to refix it even if I had to pay again but she wouldn’t shut up and listen and kept yapping away.
Do not go here, you rather drive on your spare until you find another spot to weld your rim.

I fell into a street crater that took out both of my left tires and bent one of my rims. I went to KwickSilver and in no time they had my rim looking like new! It’s my 2^nd time with them and both times were a pleasure!

They saved me from having to spend a ton of money on new rims from the dealer. I hit a nasty pot hole, and thought i would have to replace my rims on my brand new Mercedes S63. I went to the dealer and they wanted over $ 1500 per rim. These guys repaired my rims to drive and look like new. You guys are Awsome! I will definitely recommend you to all my friends. Thank Again

Emailed them for a quote to straighten an oem vw wheel damaged by a pothole, received a price in less than 24 hours, emailed them back telling them when I wanted to stop by to get it repaired… I showed up when I said I would and only waited 5 minutes before I was up. I was pretty impressed because as soon as I pulled away I could tell they did it properly and at a fair price. It was a flawless transaction.

Had my wheel for a week before telling me the machine they need to repair it was broken when I dropped it off. I was promised 24h service, instead I picked up my un-​repaired wheel a week later. Don’t waste your time here.
Completely unhelpful customer service.