Firestone Complete Auto Care

All it takes is one person to be a jerk. I have a credit account with Firestone and sometimes they can be competitive. Between 3 different vehicles I’ve spent a fare share over the course of time. A couple weeks ago I took my Moms car which is a 2004 Grand Am to this location on RT.9 in Queensbury because the windshield fluid was leaking out over the course of two days. I dealt with «Bart» at the counter who couldn’t give me a price on the part for whatever reason. I asked him if someone could take a look at it and he said I’d need to make an appointment or it would take at least an hour if I wanted to wait. Meanwhile I see 3 techs talking to each other in the work bays and another that was thumbing through papers listening to the conversation. So I asked again if someone could just take a quick look. and this is just great: Bart tells me «there’s other people here and we can’t just drop what we’re doing for you» .after that I told him to have a good day and left. As I’m walking to the car I still see the techs in the work bays standing around talking. The next day I took the car somewhere else and it took 9 minuets to figure out that it was a bad hose. They ordered it and installed it 2 days later along with a few other preventive maintenance things I had them do totaling $ 520. $ 520 that Firestone in Queensbury didn’t get because Bart was an asshole to me.

Very unhappy with a customer service at this place The technician told me that I had to get two new struts on the rear $ 4000 when I brought it to my local mechanic and they said that my struts were not bad at all this so got 100,000 miles left on them they try to screw me out on parts and overcharge me

As always, they tell you they can get you in and out within an hour (they promise every time). 2 ½ hours later they finally put my snow tires on. I’ve given them 3 chances, same thing every time. Just be honest and tell me it will be a while. Nope, they want you in the door. I’m taking my business elsewhere.

I am very nervous taking my vehicle to new places for service but had little choice yesterday. Went to go run a few errands and my car would not start, I was able to charge the battery and get it started at home but knew I needed a new battery. Went to Sears because the warranty offered on Die Hard batteries is top notch. Come to learn that Sears does not make a battery for my SUV nor can they order one. So I thought I should just replace the battery myself, went to AutoZone, and Advanced Auto and same story, they do not carry a battery for my SUV nor could either place order me one. I looked at the brand of battery in my SUV and saw it was an interstate battery. Went on their website and it listed Firestone as a dealer for Interstate. Long story short Firestone had a brand new battery in my SUV within an hour. Not sure why 3 other places couldn’t do it but Firestone could.
After talking to the techs and service manager I would actually feel good about having all my routine car maintenance done at Firestone, it is obvious they hire only knowledgeable people and I would trust them fully to work on my Range Rover.