Citizens Bank

The ATM outside could never be able to read my card, so I went inside to deposit the cash on the counter. The Asian lady asked me to tell her the total, but I had dozens of $ 20 bills, and I told her I didn’t know. She rolled her eyes and shook her head and then went to the machine to count the cash, which made me feel like she was so rude as well as it was my fault to have her count the cash. Disappointed!!! If they could fix the ATM outside, i wouldn’t need to ask her for help!

The worst Citizens Bank branch I have ever been to out of maybe 10 branches. Since they have been robbed, you must be buzzed in through 2 separate doors.
The staff are standoffish and not very friendly. I prefer the Newport Avenue branch, also in North Quincy, on Newport Avenue in the Stop and Shop strip mall.
Parking at this Hancock Street bank is difficult as the lot is very small.

This branch is the worst… the reps are completely uninformed (we dealt with two of them) simple tasks were not able to be completed (maybe it was the computer system which they blamed?!?) We waited over an hour for the simplest request that took 5 minutes at another branch. Choose another branch!

Since my job moved me from downtown Boston to scenic North Quincy, I had to find a Citizen’s Bank to do my banking. Finding that this location is the closest and about .75 miles away, I strolled down Hancock Street. Tucked next to the public library is the Citizen’s Bank. Found the ATM. Got my cash and wanted to sort out a few bills so I headed into the bank. STOPPED! What? There’s a double security door that a security guard needs to buzz you in. WHAT? Ok, do I feel safe or should I scramble out of here? I opted to scramble out of there. Later I heard that this location has been robbed a couple of times. Don’t know if it is true but I’ll leave my banking to the ATM and a quick in-​and-​out from this location!