Enterprise Rent-A-Car

Made a reservation at a certain price. When I went to pick up the car, they quoted me a higher rate. When I returned the SUV, my office chair and my sweater were missing. No one could recall seeing those items in the car. SUV provided was not clean — they offered me a coupon to get the car washed — Thanks, but no thanks. I was under the impression that I renting a clean car.

I need to take my drivers license test, and you need a car with a brake in the middle of car. Do you rent cars to take the test?

Customer service here is awesome they answered all of my questions even though I can be difficult sometimes and I was in and out really quickly

They charged me for 4 days while I actually used a car for 2 days and 2 hours. Before I dropped the rental to my body shop I called them and also the shop owner called them to inform them the rental is ready to be picked up. Somehow they managed to pick it up 2 days later and charged me for that while the car is actually sitting in the shop. The thing is that they will not tell you what’s gonna happen if you drop it to another location and it makes you feel that’s the same as dropping to their location.
However, that’s not the only reason I give them 2-​star. During the 4 days I’ve been charged for, 3 days were on weekend, which I should have had $ 10/​day special. They didn’t offer and didn’t even mention it. So I asked, and they said the weekend special are sold out. Really? Literally the first time I’ve ever heard the weekend special are sold out. The reason rental companies offer that is because every weekend every site has a lot-​full of cars just sitting there makes no money so they’d rather make something than nothing. Just because I never worked in a rental company doesn’t mean I know nothing about it. I guess that’s okay if you want to treat your customer like they were born yesterday. But you expect them to return? Hardly think so.

Enterprise in North Quincy has there ish together. I rented a 10 $ special there last weekend and it was one of the easiest rental expirences i have ever had. 2 of the cars had tire issues so the employee let me chose whichever car I wanted that they had available in addion to another bonus which i wont mention so they do not get bumbarded with requests. All in all the gentalman (kid) wearing a tie, was fast, easy, and down to earth. I was in and out in minutes… great location.
Ps– Unilocal typing function sucks, is it possible to Unilocal,yelp??!

I have to give kudos to the guys over at Enterprise on Beale st in Quincy. I recently had a total loss on my car due to an accident. And the insurance covered me for a rental. I called them and Dillon was very helpful in getting me information I needed to get it done. I never had to do this before and he made it very simple. He called the insurance and had everything set up for me. He picked me up and brought me to the office. I was already running late for work. He had me in and out in under ten minutes! Very efficient and knowledgeable. Dillon, Matt, Jack, and the rest of u guys. Thx for making everything easy during a stressful time!

Three words: location, location, location. I really wanted to get out of the city and was desperate to find a cheap rental car. Zipcar is great but it can be costly if you do it for more than a day. A rental car in Boston can cost you about $ 90 and it doesn’t include gas. So since Quincy, MA is the furthest away from Boston, MA but still accessible by T, I google maped the location to see if there were any rental cars within walking distance of the T station and wah lah, enterprise showed up. Through
, I was able to get a rental car for $ 20 a day. We had originally reserved a compact car but they were out of it and we got an Avenger for the same price. The guy that helped us out was lame. It seemed like he was new and did things totally by the book. He tried selling us every possible add on (insurance, another car upgrade, etc.) When we said no to the insurance, he walked with us to the car and pointed to the little scratches and was like, «See this is a minor natural scratch but if you get a bigger one, we’re going to have to charge you.» He then looks at the windshield and is like, «ok no scratches or dents on the windshield.» Yea, way to go with the lame guilt trips! So after the papers were signed and the keys were handed over, we ask him if we can leave the car in the parked spot so that we could grab some food. His response, «It’s your car. It’s in your hands. Do whatever you want with it.» Ok, douche bag. Thanks for spending so much time guilt tripping us and then when we ask you a simple question, you just throw us a half-​ass comment. I might rent another car from them but I really hope I don’t get the same lame used salesman.

I’ve used this Enterprise a few times now, its a super easy walk out of Wollaston station so I can pick up a car on my way home from work if I need to. I recommend doing a reservation online, bc they seem to be pretty popular and rent out their stock quickly on weekends.
****Had to drop down to 3 stars :-/​Got overcharged again and the guy I talked with to fix it acted like he was doing me a favor. This was same guy that convinced me to purchase an upgrade on a previous reservation, and the car he gave me had giant gross stains on the front and back seats.
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The people here are great lately, especially the manager and a woman named Jade. Super friendly and as flexible as they can be with car choices. I’ve rec’d an upgrade more than once. I did find an error on my bill one time also, and they corrected right away.
I’ve used the Hertz on Southern Artery and the Budget in Braintree, which sometimes can be cheaper. However, I prefer Enterprise when I can spring for the little bit extra because their service and cars are so much nicer.

Adam was great, very efficient and courteous. And the location is right on the Red line, which was very convenient for us.

My first experience with this place was great. The guy offered to pick us up. The transaction went smoothly! He even drove us back to our place when we returned the car.
My second experience with this place was horrible. No one called to make verify our reservation. No one called and offered to pick us up. When I got to the place, I was going to pay with my debit car. Suddenly I needed a bill. But he would not accept a student loan statement, a bank statement, or a hospital bill. He was not helpful at all! After he denied us from renting a car (mind you I have rented from there before with my debit card and didn;t have to go through this mess), he did not even offer to drive us home.

I recently moved to the area and started a job and my car broke down. I reserved a car through the website the previous night. I was there early and waited outside until they open so that I could be at work on time. The employee that was in was taking a long time with the first customer, which was fine. In comes employee number 2 who helps me. Not pleasant at all, I hand him the reservation and my atm/​credit card and he goes we can’t take this. When I ask why he said because I have an out of state liscense and he would need proof I lived around here. So I pull out my pay stub and he says that’s not enough. He informs me that on my credit card it needs to be approved for $ 300 dollars. Which I don’t have on my credit card. I told him he could hold that or MORE on my ATM card. He said no. And then answers a call in front of me to dismiss me and send me on my way. I ask him if he’s kidding and he says no, have a nice day. WORSE service I’ve ever had, no understanding that I needed to get to my job. Will never use another Enterprise in my life.