Firestone Complete Auto Care

Brought my car in for new tires, it took 6.5 hours and the next day I had low tire pressure, they said I had a cracked rim and someone tried to fix it before… trying to blame someone else but before that I never needed air in my tires and now need air in that 1 tire every single day. They claim it wasn’t them. They did nothing for me

This place is awful. My girlfriend took her car there last Sunday to get her A/​C fixed. Evidently the machine that «fixes the A/​C» wasn’t working, but no one told my girlfriend. She had a 10 am appointment and it wasn’t until 1pm that she was told anything. Once she got her car later that afternoon (after getting charging $ 250), she noticed that the problem wasn’t fixed. After giving it another day or two, with still no resolution, she brought her car back today.
Today they tell her there’s a Freon leak, and quote her a price of over $ 650 to repair it. She was charged $ 250 a week ago for basically nothing, and now charged more than double to fix something they should’ve found the first time around? They didn’t offer to refund the original $ 250 or offer a $ 250 credit towards this quote, just told her this is what the deal is.
I can tell you neither of us will ever be returning to Firestone on School St.

Let’s just say, I could’ve died.
I had my car repaired at a local collision repair shop who uses this specific Firestone to do my tire and wheel alignment. After getting my car back, I discovered that my rear wheel was not securely tightened and was making an unusual sound. I took it to my local mechanic and was told that my wheel was loose and on the brink of falling off. Exactly what I want to hear after being involved in a hit-​and-​run.
A while back, I considered coming here for a tire rotation but ended up not going through with it after reading the bad Unilocal reviews. I was concerned when I found out that the collision repair shop went with this location for my tire and wheel alignment. Now I know I had every reason to be concern. So, if i can help it, I’ll never be coming here again.

This was the second time I came here and waited two hours to switch out my snow tires, even with appointments both times. Even though I bought my tires here’s they charged me $ 68 to switch these out (did not include alignment).

Absolute joke this place is. Went in for new tires and a subsequent inspection sticker. While I was waiting they asked if I would like new wipers. «Sure, if you think I need them.» I get the invoice and they charged me $ 80 for wipers. Obviously that’s a little excessive and I clearly would’ve just bought them somewhere and put them on myself if they were going to charge that much. Got a rejection sticker for a sensor code that no one could explain to me, but they offered to give me an explanation if I gave them more money to look into it. I had the problem diagnosed somewhere else and brought it back to Firestone. They were going to charge me over $ 500 to replace the bank 1/​sensor 1. I opted to bring it somewhere else that charged me $ 200 less. Brought the car BACK to Firestone to have the inspection sticker put on and all of a sudden they come up with another problem that wasn’t mentioned in the first visit. A bulb on my dash was out. Doesn’t have any bearing on anything and I looked at the inspection sticker from the year before and that wasn’t even a requirement. I brought it to the place where I had my 02 sensor done and they passed it and said, «whoever rejected this is a f*cking idiot.»
I couldn’t agree more.
Bring a lot of cash and patience with you if you decide to bring your car here — DO NOT RECOMMEND.

I went at the shop and ask for a service.
Rep came to me right away. I had a very good price. In no time I receive a call. My car was ready.
Very good, fast and quality service. A week later went again for inspection sticker. It was the same. Very good and fast service.
In other words every time I go to Fireston in Quincy I get very good price and very fast service.

I brought my car in again for oil change and a bad signal lamp swap, since they are open on saturday. After I drove back home I noticed they scratched my paint at the rear corner near the light. Then I opened my trunk and found instead of properly take off the trim, they just ripped my trim open to get the lamp, and now the trim broken.
Then I opened my hood there was some hot smoke coming out, for Christ sake, my oil cap was missing, and then I found it was sitting on my radiator cover. They should be glad that my oil didn’t blast. The technician is so damn amateur, FYI, it says «11 TYLER» on the invoice.
I think it’s time for me to try valvoline. I’m pretty sure I won’t go back unless my car damaged due to this fault oil change.

The people running this location are the worst they can’t seem to fix a tire without having to come back 3 times to get it right.

I usually get very nice customer service but today the man was very rude. Honestly because of the attitude I received today I will be going somewhere else.

If you want half the job done, this is the place! I went there to get a new tire came back a few hours later and had a new tire I was happy paid them and was on my way. I opened my trunk to see my spare thrown in the trunk warping the trunks base mat. Then the next day I turn on my car the low pressure light is back on (all of my tires were fine). I assumed something wasn’t connected right so a few days later I took it back. The man I spoke with just told me it would be $ 70 to even see what the problem was and about $ 160 to fix. I decided to take my business elsewhere and I’m so happy I did. I was correct the mechanic who put on my new tire didn’t complete the job and made the sensor in my car go off, I wasn’t charged a thing to have another place look at it. I will not be returning.

I called for a state inspection sticker and needed somewhere close to work. I cannot say enough about how efficient and accommodating they were. I got an appointment at the exact time I needed it and I was out the door in 20 minutes! I will be coming here for every inspection and will recommend to all family and friends.

I trust them with an oil change or a sticker… but that’s it.
Brought my car here more than once only to get ridiculous price and diagnostic information, then waited until my mechanic was open on Monday and $ 400 difference in repair cost just to replace a sensor!

I took my car to Firestone in Quincy on May 24 2015. I ordered the Memorial Day weekend special. This includes oil change, tire rotation, battery check, wind shield washer fluid top off and tire pressure check.
I have life time wheel alignment. Hence I ordered wheel alignment. This service was not part of the weekend special.
I watched my car from the time it was driven into the work shop till it was driven out of the work shop.
The technician who drove the car inside drained the old oil, changed the filter, put the oil pan nut back, removed all the tires and left them on the floor in the order they were removed. Then he started working on other cars. Nobody worked on my car for 45 min. I asked an African American tech. why nobody was working on my car. Then he started working on my car. He was about to install the tires in the order they were left on the floor. I told him that I had ordered tire rotation. He installed the rear tires in the front and the front tires at the rear. He never bothered to check tire tread wear or check the rotation pattern done on my previous visits. The tire rotation appears to be a scam. Then he poured new oil and closed the lid. The first tech. then did the wheel alignment. I don’t know whether I should trust the work done by this man. This life time wheel alignment is just a money making scam. After he drove the car out I asked whether he did battery check, wind shield washer fluid top off and tire pressure check. He answered YES to all my questions. The truth is he never did any of these.

Slow service. I see no purpose in setting an appointment beforehand when I have to expect a long wait time. They bring your car in and work on it intermittently as they switch between other vehicles. My company uses this vendor for services but I will be advising against further partnership. Fool me once, shame on you. Fool me twice, shame on me. It’s my second and LAST time here.

Usually, I only go to Firestone because of the great coupon deal that I can find. I have never been pleased with service in the past. In fact, I try to bring my car elsewhere for basic service if I can afford to (have another coupon). I just called day of to make an appointment and was told I could come in at 2:00. I got there right on time, went in to check in and was told it would be at least an hour because there was no one available to do it right now. I immediately said «Even with an appointment?» To which the reply I got was «there is no one available right now.» I don’t think that is a good excuse.
Let’s be fair… if you made a Dr.‘s APPOINTMENT and they told you the wait was an hour you would be livid. I immediately left and went to the friendly, cooperative, wonderfully staffed Sullivan Tire who are always great about costumer service.
Won’t be going back to Firestone anymore… no matter the coupon…

I tend to only get oil changes here because it is considerably cheaper than other places. And they do courtesy checks. The wait is always at least an hour no matter what day or time you go… at least they have tv and wifi. Not overly thrilled by this place, but I haven’t had a bad experience, so 3 stars is fair.

I brought in my car to change all my tires. When I left and I looked at my tires, I was skeptical about the tires as they didnt look new. It was also time for a state inspection and I took it in for an inpsection after a week of replacing my tires and I failed inspection and was asked to replace all my tires.
Called Firestone and they asked my to bring my car and that they will take a look. Brought in my car the next day, they looked at my tires and immediately confirmed it required replacement. They replaced my tires immediately — no questions asked. The gentlemen who helped me (Bob Caruso) was very courteous and professional about the whole thing. They might have put in the new tires on someone else’s car and owned up the mistake and fixed it immediately — thats customer service!
Overall excellent service and would highly recommend them!

Went in for just an alignment, don’t know what they did and now can’t start my car. Instead of finding out what their mechanic did, they told me to get my car out of their shop. Car was running ok before they touch it. Refuse to pay for tows and admit its their fault. Car dont just can’t start all of sudden. Everyone should avoid and let this place go out of business.

A friend got a set of tires replaced the day before we were heading up north for a weekend getaway. The next morning when she came by to pick me up I noticed one of the tires was very low, almost flat. We called to ask them to replace the tire immediately, as Firestone is several miles in the opposite direction of where we were heading and we were on a tight schedule. We we told we’d be a ‘priority’.
Instead of replacing the tire and sending us on our way, they meticulously examined the tire to find the leak. The process took over an hour, which really set us back on our trip. My friend had bought the tires, and there was something immediately wrong with them. Any reputable business would have given her another new tire and sent her on her way.
In the end we wound up with the same tire, and advice to stop at a rest stop on the way up to make sure it wasn’t flat again. I personally don’t go to Firestone for tires or other auto work, but this one experience has guaranteed that I never will.

At 6:30 PM on a Tuesday night, I pulled up to Firestone. One of my tires was going flat, and I wanted it repaired.
I walked inside, and not sure what time they closed, said, «I don’t know if I’m too late to have this looked at but…». The staff was very friendly and got the car on the lift imediatly to look for the problem. They joked, «well I can’t make you walk home!» which I found re-​assuring.
They stayed late to finish repairing the tire (it had a valve issue) and didn’t charge me for the service since I got «road hazard protection» when I purchased the tires a few years ago. (I highly recommend the road hazard protection.)
I will definitely return to this Firestone in the future if I have tire issues (with the road conditions in New England, who doesn’t?). Their friendly service staff impressed me.