Prime Hyundai South

I had the opportunity to visit your service department today to have a recall on my 2012 Sonata examined. May I tell you that the service department at Prime South is one of the most pleasant and professional that I have ever encountered. The representatives are courteous, friendly and very helpful. I was quoted an approximate 1.5 hour wait time. My service was completed in just under 1 hour and my car returned to me all washed and vacuumed. I am sorry that I did not get the name of the very efficient intake representative, but he was excellent.
Also, kudos for Jason who followed up with a call to be sure I had had the recall problem attended to satisfactorily.
I would not hesitate to recommend Prime and their outstanding service department.

If I could give them 0 stars I would. We brought our 13 year old Hyundai in that has been serviced no where else but here since we bought it new, to sell for cash. They asked what we were buying, which was not a Hyundai, and they told us it was a «mistake but it’s a free country». Knew we wanted KBB value or close, which is 1g. Went out to look at it with the manager and he offered us 450 for it and after we walked out, we discovered that our drivers side door handle was busted to the point of deteriorating the car value to almost nothing. It does not work. They broke our door handle knowing how much they were going to offer and how much we wanted. They knew we wouldn’t take it. If you HAVE to go here, don’t leave them alone with your vehicle unless they’re doing work on it. They denied what they have done but I want everyone to know. Horrible, spiteful people. It’s no wonder we told you we were going to buy anything OTHER than a Hyundai. And if Prime reads this, as I’ve seen in some other reviews, DO NOT CALL US. Don’t waste our time because we don’t want to hear from you and this review will remain. We don’t want anything to do with you.

This review is specifically in regards to buying a new car with them as I have not had any service done through them as of yet. I went in knowing what I should pay and what I was looking for. I’d done a ton of research ahead of time. Olijade (I am REALLY hoping I am spelling his name right as I don’t have his card in front of me) was pretty straight forward and very polite. This was my 4^th car I’ve ever bought. I was in an out in about 2 hours at Prime Hyundai South. When I bought my last car (a used Jeep) I ended up buying a car with problems I wasn’t made aware of and it took 6 hours of negotiating to get a an agreeable price. I’ve had my car for a week and so far it seems to be as advertised. Given my own experience I would recommend Prime Hyundai South.

I’ve had the used car I bought from them for 2 years now so I figured it was time to update my review. The car runs great, good in the snow. But that is probably a compliment for the maker Hyundai not the dealer. While she runs smoothly, she has needed nearly every maintenance repair possible. Now seeing as it was a used car you would expect to have to fix some things that come up. But I’ve spent nearly $ 800 on repairs, some of which I feel the dealer should have fixed before they sold it. Two faulty sensors that immediately went on me causing my car to cut out only 6 months after purchase. Then a burnt out cylinder, rusted plugs, 3 cracked drive belts and worn out links and bushings.
Now I’ve previously wrote of how sketchy and rude the owner, Greg, is. How uncooperative the shop guys are and how my salesman totally disassociated himself from me when I started to call the dealer about the issues with my car. That’s still all the same.
The only positive thing about Prime Hyundai South is that if you have bad credit or none at all, like I had, they will get you a loan. But the interest rates will be through the roof and you’ll be upside-​down on your loan real quick. Then just add that to all of the repairs you’ll have to do. When Prime Hyundai says «used» boy do they mean it. Don’t buy your car here unless you have no other choice.

Just wanted to thank your dealership for buying my cute little 2008 Hyundai hatchback accent
I was however, surprised to see it listed for sale for close to 9,000.00 because the manager told me something completely different about how much the car was worth quoted a price of
2400 you remember don’t you?
Update as of 12÷13÷20 015.
Just heard your dealership is leaving Quincy. Is it KARMA??!

I’m leaving Best Buy in Braintree mass on my way home I hit a pothole it flattens my right tire I go in to get my Jack and my spare tire guess what the jack is broken wouldn’t you think that prime Hyundai of Quincy would have checked the safety equipment before the car left the lot. I got this car about 3 months ago. i have bought 2 cars from them. i happen to own a retail store 2 miles from them so I’ll make sure I let my customers know about my experience

Prime Hyundai South has a very helpful sales staff. I was assisted by Allan Palmer who made sure that I got the best deal for what I wanted to spend. When I picked up my Hyundai Elantra, he made sure that I was well versed on how to use all of the many features in the car. This is my first Hyundai and really enjoying it, and glad I purchased it through Prime Hyundai South.

I am more than fed up with bringing my car to this dealership to get fixed. DO NOT BUY A CAR FROM HERE! They will tell you to drop it off to get serviced, and then it sit all day while these guys waste time and sit around. TOTAL WASTE OF TIME AND MONEY

I have been shopping for cars for a long time now. this is the 9^th car I got in my life. I can say I have lot experience with that, shopping for car is not easy in america, as exemple my friend took a week to by a car on a Honda dealership.
My opinion is that Prime Hyundai is one of the best that I ever been to, they always give the best price for my trade in and they are always asking you questions to make you get the best car for your profile. Prime South is the right size the best fit, not terrible big and not small.
This is my second car from Prime south and with Peter, always a great experience! Friendly enough to make you comfort and professional enough to make it real if you know what I mean, sometimes they can look kinda fake, too friendly.
They got me the best deal ever on both occasions and this last time I manage to close the deal in last than 3 hours!
I have to say I like Prime South and I hope to have this experience for a long time.
If you have bad experience there talk with Peter he will fix you up on a good deal and he is not going to push a car that you can’t buy. Helps if you know how much you want to spend and budget… Of course if you can pay for you dream car you will get something similar.
Nothing else to say just wish all the dealers learn from prime. Specially the one on Auto Mile thats like hell!

This is regarding the service dept. I did not purchase my car here. I had to get tires replaced and get an updated inspection. John at the service dept was awesome and helped me realize I had a warranty and could get the tires covered. He even called to get it all settled before I came in.

Fantastic experience. Both my sales rep and manager were attentive, courteous, and transparent throughout the negotiations. Follow-​up was excellent. The whole process took under 90 minutes vs. the almost 5 hours I spent at nearby Clay Hyundai in Norwood. Definitely a recommended Hyundai dealer.

This review is regarding a new vehicle purchase, not the service department.
I became a bit distraught as my 1999 Buick Century approached the end of her life. I mean, how could I just leave a car I spent 150,000 miles in. We’d been all over the country together and all that was coming to an end. Time to take on some car payments and upgrade my life.
I walked into Prime expecting the stereotypical car buying experience– hard sells and pushy salespeople (especially after checking out the Unilocal page– not a great overall rating). I ended up with almost the exact opposite. The sales staff was patient and understood that my first visit was an «info gathering mission» only. I was able to take the vehicle out for a test drive and was given a walkthrough of everything I might need to know. When I assured them I wasn’t ready to purchase they let me walk out the door without trying to have me commit to anything.
Needless to say I came back twice more and finally drove off the lot with a brand new car. The whole process was painless and my salesperson was fantastic throughout, making himself available via phone or email pretty much ²⁴⁄₇ (even when I left my EZPass in my trade-​in!).
Given this is my first new car buying experience I don’t have much to gauge this against but if you’re in the market for a Hyundai, I can totally recommend Prime!

We came to check out the cars. We were at the lot for a good 25 minutes until someone actually approached us. A lady approached us… she brought us across the street to check the other lot … then back to the main lot … then inside … then she vanishes … then another 15 minutes of no sales person… then she comes back and could NOT remember our names and said my sisters name was «whatever her name was»
Is this how Prime does business?
Oh also. When she was gone to go on a gas run for the cars … she left us without telling us. We had to look for another sales person HOWEVER the «guys» who were inside didn’t want to help us since we were already being helped. We wanted to see a car and the guy said oh you can run over to the car you wish to see and tell me the lot number on the top driver side.
Really?
Really?
You’re asking me to go get the lot number?
Okay, sure… I don’t mind walking … back and forth… I’m spending my money on a car in your crappy dealership.
When I got back to give him the number… he said it was incorrect… asked me to go back and grab it.
Anyways our sales lady came back. We were almost ready to make a deal after negotiating the prices. However, she kept pushing us to buy a busted up old 2012 model. NOT THE ONE WE WANT. She kept changing our conversation!
You know what, I don’t want your business. Yes, great warranty … but your dealership is terrible.

This is a review of the buying experience at Prime Hyundai. After shopping a few other dealerships, I went in to Prime to look at a car I saw online. The other dealerships we went to were behemoth Automile nightmares, and I was nervous this would be more of the same. I almost didn’t even make it in because I didn’t think I could handle it after the last BS fest.
Thankfully, I walked into the dealership, which is smallish and completely charming (in stark contrast to the freakshows you’ll find in Norwood) and was greeted by a friendly guy at reception who offered me coffee or water, and promptly hooked me up with Peter, one of the salesmen on the floor. I had been in touch with Katrina, who works in the internet sales department, and she came out to introduce herself too. I had been emailing back and forth with her about a car I was interested in. I loathe phone interactions, so having the option to email was a huge plus. Anyway, everyone was extremely nice and welcoming. It felt like a family dealership, and I have nothing but good things to say about the service I received here.
Sure, the finance guy tried his damnedest to sell me a warranty. To his credit, he did offer me an excellent deal on the warranty. And the man has to make a living, right? But I didn’t feel like he was talking down to me at any point, which is more than I can say for virtually every other dealer I checked out. And yes, the experience took an extremely long time. But that’s pretty standard when you’re buying a car. These guys got me a great car at the best price around and beat my credit union’s rate for a loan, which was extremely low! To top it off, they picked me up from the T the next day when my car was ready to be picked up. This is how buying a car should be. You should come away from it feeling stoked about your sweet new ride, not like you have to take a scalding hot shower for 4 hours to wash the experience off you.

Inspired by a 13 year old Beck song (the tongue-​in-​cheek slo-​jam «Debra», from the vastly underrated «Midnite Vultures» album– «I said lady/​step inside my Hyundai»), the Long Suffering Lady Friend and I settled on a Hyundai Elantra as the Korean car most worthy to replace our long suffering and now put out to pasture Ford Focus. After some initial internet wrangling, we sauntered over to Prime Hyundai, which had the benefit of a) having the exact car we wanted in stock and b) being basically around the corner from the new casa we’d recently closed on…
Did I say «recently closed on»? Because I meant JUST closed on, like two days previous before car shopping. Because who doesn’t buy a new house and a new car in the same week?! Still shell shocked from the genuinely traumatic house closing, the car buying process at Prime was the exact opposite, effortless and mostly painless (though part of that might all be relative, since everything else seems like chump change post-​house). But we were in and out of there in about 90 minutes, which is probably some sort of record, especially for a Saturday afternoon.
Our salesman Dale Esker was boundlessly enthusiastic but comprehensive in his overview of our new car and all its bells and whistles. A quick test drive around the block, and around the block again, sufficed to get us to sign another stack of papers, and proud new owners were we now of our red little bundle of compact joy. Beep beep.

My husband and I came here because we knew we wanted a Hyundai and this was the closest Hyundai dealer near us. The selection sucked when we got there, but we were told to return in a few weeks when they’d get a shipment in. Lo and behold, we came back and there were TONS of cars! We test drove a few and fell in love with a 2013 Elantra (the only 2013 on the lot). Brian Downey was the salesman we worked with, and I am so glad we got him and nobody else.
When we were waiting to sign the papers, another salesman shouted over to us, «If you had gone with me, I would have given you a better price than Brian» with no sense of joking in his voice. Seriously? Hey buddy, you were the one we saw our first time at Prime and you were obnoxious. Brian is down to earth, realistic, and really cares about helping you get a great deal. Such a great guy. ONLY GO TO BRIAN DOWNEY! Trust me, you won’t regret it.
The only complain I’d have about this place, other than the obnoxious other salesman, would be that they gave me next to nothing for my trade in. Granted it was old, but they gave me more than $ 2000 less than Kelly Blue Book. I’d have sold it on my own, except for that lemon law thing that I didn’t want to deal with.
Great dealership. Go to Brian Downey.

Too many names to remember… but the experience was horrible.
They tried to sell me a car $ 22,400…and before I can ask for a lower price I was told they would lower the price by $ 2400. Leaving me with $ 20,000 to finance. I told them I didn’t want my monthly payments to be more than $ 450-​$ 500…salesman came back with a monthly payment of $ 574…Wat Dah #@!%#@&! Then he wanted to swipe my card when in the beginning he said there won’t be any swiping. I told him since he was changing our conversation around I was going to leave… I’m sure glad I did. I looked at the very same car they were trying to sell me and it was listed at $ 18,500. A manager called me after I emailed them about my experience and wanted me to come back and would give me the $ 18,500 price… I decided to buy a Corolla instead. Bad Bad customer service.

I purchased a used Accent from Tom O’Brien. The salesman was okay but acted like he was doing me a favor– no customer service. Within a week of driving it off the lot, the car was making some crazy noises and if I came to any semi-​sudden stop, the rear would slam forward. It was so hard that I thought I’d been rear ended the first time it happened. I brought the car back in and the maintenance staff told me I had around $ 1500 in work to be done! Umm, I’d bought the car four days prior! They said none of it was covered under my 10yr, 100 000 mi warranty, and my problem since I’d made the the purchase. I took the car elsewhere, and they fixed it for less than $ 250.
I have an engine problem now and, since my mechanic told me he believes it should be covered under my warranty, I’ll be bringing it back to Prime :-(. I’m dreading it. Right off, they’re charging me $ 99 to diagnose the problem.
It’s a shady lot at Tom O’Brien/ Prime Hyundai. I DO NOT recommend them! Go somewhere else! I just wish Hyundai would set up a dealership with another South Shore dealer soon!

This review is for the service department and I must add that my vehicle is still covered by Hyundai’s bumper-​to-​bumper warranty. With that said, I have had pretty good experiences the few times I’ve had to use their service department.
I purchased my car at another dealer, out of state, so Prime (formerly Tom O’Brien) is my now go-​to place when I need recall fixes or service. I’ve even had my inspection and oil change done here as it was pretty reasonable to get the oil change done with a coupon I printed off the web site.
Recently, I had a freak switch go in my car which prevented me from putting my car in park. That’s right, I couldn’t park my car. Which meant I couldn’t turn off my car due to the security feature. After another mechanic looked at my car (who just happened to be located across the street from where the ordeal went down) he wasn’t quite sure what was going on but thought he could figure it out. Because I was sure I was still covered by warranty (til 60 000 miles for bumper-​to-​bumper), I called Prime. The guy from the service department pretty much diagnosed it over the phone and told me to call Roadside Assistance (also covered for 5 years by Hyundai) and have them tow to Prime. After a 40 minute ride in the tow truck I arrived at Prime where the service guys (fairly) promptly started looking at my car. It took about 2 hours to get out of there when the guy told me it would take 1 to 1.5 but I feel 2 hours is an acceptable amount of time for an «emergency» type situation. They also did a recall fix while I was there too so that was a bonus.
The waiting area isn’t bad — big flat screen TV with a remote, free wifi (fortunately I had an Ipad with me to tinker around on) and a plethora of reading material.
Like I said, I haven’t had to dish out any money (other than for my oil change and inspection which I knew right up front how much I was paying) since my car is still under warranty but I’ve had great service. The service guys are friendly and helpful and even though I know NOTHING about my car thank-​you-​very-​much, they don’t talk down to me like I don’t.

First of all, Tom O’Brien Hyundai is now called Prime Hyundai, Quincy. Same address and basically nothing as changed as per customer service. They closes at 5pm on Sunday and I arrived there around 4:15 pm. I went there to buy a new Sonata 2012 or a very good Sonata 2011 with low mileage. I had a very upsetting experience with them.
The gist of the story is that the manager is highly irritable and condescending. He talks down on you and tried to pressured into making a deal. I flatly told him that I have a better quote from another dealer (Bernardi) and if they can beat them by few hundreds, I will buy the car. He almost accused me of lying and said I will be wasting time by shopping around just to save few hundreds. I dont know if this is the way he deals with all other customer. I almost pity the salesman who was cowering next to him. It was such a sorry sight.
If you are on lookout for a car, just avoid them. It was sheer waste of time and energy.