Prive Day Spa

Unfortunately, worst facial ever. The facial was supposed to be 75 minutes but was about 45 minutes and she left for about 15 while mask set. She wore gloves while she massaged which I guess is okay if you like the smell and feel of latex on your face. It was all just strange.

I purchased a living social deal for a facial. I couldn’t get a hold of anyone at prive. I called almost daily during there «business hours» and it went to voicemail every time, asking to leave a msg and they will get back within the hour. I wish I read reviews before I got the deal. Luckily, I got refunded by living social. Don’t purchase a deal here. It’s not legit.

Agree with the other reviewers. Stay away from this place. I initially got a Groupon deal for Prive Day Spa. Scheduling the appointment was easy enough. Facial was okay. I bought a package of 3 for a pretty good price on that same day.
Appointment 1 of that package, she called to reschedule on the day of, claiming her mom was sick. Okay, fine.
Appointment 2, I repeatedly reached out to schedule via text and email (voicemail box was always full so I can’t leave a message), I only heard back two months later. Apparently, she was on vacation.
Appointment 3, again she called on the day of to reschedule. Same reason as the first time she cancelled too. Her mom was sick.
I made the mistake of purchasing another 3 facial deal after appointment 2 (I really like deals, unfortunately). I showed up earlier for what would have been the first appointment in the new package. Back to Basics massage (she rents a room there) has moved to a new location. I didn’t get any notification whatsoever from her about a change in address.
So I just sent her a text asking for a refund. Given all the inconvenience that I got, I’m not actually sure if I’ll get my money back. This is not an honest, professionally– run enterprise and that’s putting it kindly. So spare yourselves all the aggravation and take your business and hard-​earned $s someplace else.

I had purchased a deal thru Living Social as a gift for my sister and was about to purchase one for myself a few days later. I had called multiple times since purchasing the gift and still hadn’t received a call back. I attempted to contact them via their website as well. They have no Facebook page. I contacted Living Social to notify them of my experience and the Customer Service Rep tried calling them multiple times herself and never received an answer. Later in the day, I decided to ask for a refund rather than wait until it was too late. I’m glad that I did read the reviews here. It solidified my decision to cancel the purchase.

Please stay away from this Scam.
I bought Prive Day Spa voucher $ 39 from Amazon Local. Facial was OK. nothing good, nor bad. One suspicious thing I didn’t like is that it’s inside ‘Back to Basics’ massage. I like Back to Basics, so it’s not a bad set up.
During Facial, she told me of ‘deals’ she is selling. One Facial for $ 39 or a series of 3 facial for even cheaper per facial. Because I wasn’t overly impressed, but since it’s near home, I decided to buy just 1 more… Usually, after a facial if it’s good, then your face feels good for a while. If bad, then acne arrives. I wasn’t ready to commit… I pre-​paid for another service for $ 39 that day. And make an appointment for 2 months later. She didn’t give me receipt, so I had to email them to give me the $ 39 receipt.
On day of appointment, they called and left e a voicemail saying they had to cancel. No problem! I called back to reschedule but no answer, and voicemail was FULL!
It took me several days to get a hold of them. Finally, on appointment day I showed up at the appointed time. The lady at Back to Basics massage was there and said ‘Oh I’m so sorry. She hasn’t been coming here for a week. Didn’t anyone call to let you know?‘
They also gave me pen and paper to write Prive a note. And I wrote a note saying I wanted my money back.
I Sent Prive an email asking for my $ 39 back. No reply. 1 week later, I started dispute process through Amex. Prive disputed back saying the service had been delivered. So not only they like to cancel on you, don’t show up on you, they also lied to credit card company and try to steal your money for the service they didn’t show up for.
I’m still working with Amex to get my $ 39 back. Meantime, I have wasted hours of time and energy on email, phone call, and opening dispute with Amex. This on Unilocal,I hope no one has to go through it.
Prive isn’t in the business to help you relaxed. Prive gives you unnecessary stress. My experience to the world. Hope this helps.
Sincerely,

Couldn’t agree more Christie H, I doubt this place is legit.
I purchased a Groupon for services at this spa. My original appointment was cancelled because she was «sick». I rescheduled 2 other appointments which she no showed to. No one there seemed to know anything and the whole experience was sketchy.
Prive Day Spa is actually a room rented out of Back to Basics Massage & Spa in Quincy and is NOTHING like what the Prive Day Spa website conveys.
I am currently fighting with Groupon to get my $$$ back but after reading Groupon reviews it’s not sounding good. I will deleting my Groupon account and couldn’t be more frustrated with this whole situation. Whatever you do… DO NOT PURCHASE A GROUPON FOR THIS SPA!

I’m not even sure this is a legit place, but I got a gift certificate so I was going to try them out. The 1^st time I called I got a voice mail saying they must have «an extremely high call volume» and to leave a message and they would return my call within an hour (I never got a return call, SHOCKER). Every other time I tried calling I got the same message, but then the mailbox was full.
I wouldn’t even bother trying again.