T-Mobile

This was by far one of the best experiences I have had while visiting a T-​Mobile location. Team member Jarrod and his manager Jacky helped me out while I was facing the issue of dealing with a water damaged phone.
Jarrod clearly examined the issue and described my options, considering both my needs and the best way to keep things affordable for me.
They were friendly, attentive, and professional. If /​when I have future issues, I’ll be sure to visit this location again. I wholly recommend the location.
Only «downside» is that I drove and had to drive around for parking for a few minutes. But, it’s right by Quincy Center T.
Thanks again to staff at this location!

No one greeted me when I walk thru the door, after 30 minutes in line finally my turn. They did however said hi to everyone else that walked thru that door after me. This was around 9am.
So I upgraded my phone to the 6plus and need to transfer all my photos videos etc. one guy came in after me and dropped off his phone to transfer pictures and videos also. He told her he’ll be back in 1 hour to pick it up. Fast forward another 45 minutes, so I’ve been waiting in here for 1hr 15minutes. The guy then starts to do the info transfer for me then the «Spanish speaking» woman (dark long hair) said, «No she has to wait cuz the guy is coming back in an hour which is in 15 minutes». So the guy unplug my phone and did the other guys phone.
I have been in this store patiently waiting while the other dude came after me and is outside somewhere doing his thing.
I asked ok? So I thought I was first? She then said but u have about 100 videos and he only had 50something videos. WTF?
So I asked how long is it going to take?
They informed me it will be another 1 ½ hr! So I left and said I’ll pick it up when it’s done.
I called to check every dam hour it’s still not done!
My phone has to be picked up by my husband the next day around noon time. He have the nerve to ask can u pick it up by 7pm tonight? WTF?
My husband wasn’t having it so he demanded my phone and got the fck outta there!!!
Horrible service! Man that helped me wasn’t that bad but stop letting the other Btch control you like wtf? Y’all fcking or something?
I’m a paying customer!

Five stars only when Jarrod works there.
He helped us pick the right phone, transfer, and was very patient with us.

I visit at this place at 6:30pm for pay my bill who attend me on that time name of the guy chien is was so rud Bcz first when I pay my bill after I ask for can u pleas check why my internet is not work and he say wait I sad ok and I stand over from 25 min wait for him he just ignored me and after 25min he say to customer care. his why of talk was to rud. That guy dnt know how to talk with customer.

Jarrod was the rep who helped us and he went above and beyond. T mobile abruptly stopped my service due to a fraud alert and he assisted me right as the store was closing to get it sorted. I’ve not really seen this kind of customer service before.

Yuri is a great Tmobile staff. He is a very helpful, nice and funny guy! He showed us the service plan and took care of any questions we had. I recommend going to Yuri.
I would’ve given this a 5 star but from my observation when I was inside the store, the Asian T mobile staff was very rude to another customer. I can understand him when he was talking to another Vietnamese customer. He had a really cocky attitude and was talking down to her when all she did was asking him a question about the iPhone 5. That guy needs a smack. Other than that… Yuri is great!

Oh my Glob, if I had seen the reviews on this store, I would have never come in.
I had a really great experience with the T-​Mobile staff, namely, Yuri.
I was transitioning my phone number from Verizon. Spending way too much to be restricted on a family plan from 2003 my well meaning mother kept being suckered into resigning.
I had the phone, I had the service plan picked out, I had Yuri start the process of getting it all done. He helped verbally another customer who was waiting while he waited for something to turn over in the system, which I don’t mind. As the third customer in a store with only two sales associates, I can appreciate that sometimes.
I ended up coming back the next day because my number hadn’t transitioned over. Yuri was there, but I couldn’t speak with him. After speaking with the other associate, I find out I have to wait a little longer for the information to transition. Boo, ok, I’ll come back later, I guess. Later on, he looked in my account and ended having a texting conversation with me about how to resolve my number switch (Turns out Verizon had given me the wrong pin). We only texted because I don’t pick up strange, unfamiliar numbers.
I’ve only just started this plan, but we’ll see how it pans out. I’m excited for the contractless wonder T-​mobile has introduced stateside.
I had come in before to activate my plan, and a creepy older gentleman without a great grasp on the English language was attempting to help me. I couldn’t use the phone I wanted to with that purchase, so I ended up coming back a week later, and meeting with Yuri. If I had to base it on that interaction, I would’ve given it a begrudging three stars.

I would like to inform ALL PEOPLE thinking about buying a T-​Mobile contract that they are DIRTY CHEATERS.
As I rarely use my phone, I changed my plan to «Pay by Day» — $ 2.00 per day when I DO use my phone. Their website clearly says that YOU PAY ONLY WHEN YOU USE YOUR PHONE. I specially verified this with a chat agent online. But the problem is that it’s a LIE.
After 4 days of using this plan and NOT HAVING MADE A SINGLE CALL OR SENT A SINGLE TEXT, I have discovered that I have been charged (or, rather, ROBBED) $ 6.00!!! Naturally, I was extremely annoyed and connected with an T-​Mobile agent online.
And this agent — that’s what really made me mad with them — explains me calmly that they charge $ 2.00 EVERY TWO DAYS FOR SOMETHING CALLED «PLAN RENEWAL» !!! AND NOT A WORD ABOUT IT ON THEIR WEBSITE!!!
I regard this as a FRAUD and CHEATING because they conceal IMPORTANT PLAN DETAILS and thus deceive the customers about the real cost. Therefore I would like all people to know that THEY ARE CHEATERS. This is unacceptable and unpardonable. I will NEVER advise anyone to have ANYTHING to do with T-​Mobile!!!

Oy!
Terrible!
Don’t go here at all!
I never saw a bunch of self-​absorbed reps in my life. First off, there was 5 people working & one customer in the store — talk about wasted labor. I walk in & basically had to beg them to help me because they were so involved in their conversations. They seemed upset that I actually bothered them cause they kinda gave me an «aw really?!» look and one guy wouldn’t give up his texting for anything.
One girl working there spit her gum in the trash right in front of me. The guy that was helping me had severe ADD because every time «gum girl» spoke he had to look at her & find out what was going on. The computer wasn’t working right so he kept bopping from one computer to the next & he didn’t tell me on the last move so I’m waiting for him to come back & «gum girl» had to tell me where he went. Fuck that — I was pissed. By the time it came to activate my phone I rolled & ordered it online. I wasn’t giving them any credit.