eFaucets

Do not be swayed by the prices. I should have read the reviews here before ordering. Like others have said, TONS of stuff you’ll order is either backordered or out of stock. Try dealing with that when you have a contractor waiting on parts. 6 – 8 weeks was common on some things we ordered. We did get all the stuff we ordered, including a piece they told me was out of stock and «not coming.» 8+ weeks later, 4 weeks after our project was finished, the piece arrived. We now have to pay shipping and a 15% restocking fee. We assumed not coming meant it was cancelled, I should have been more specific. Lots of time spent on the phone with these guys. To their credit they do answer the phones. You will save money working with them but it will be a VERY frustrating experience. I recommend you order everything for your project 2 – 3 months before you start if you’re going to use them and do not count on them for anything you realize you need at the last minute.

Hey Unilocal — we need a Zero Stars option cuz
really needs a «0». Buyer beware this company is a scam.
I ordered 2 toilets to replace broken ones in my house. When the plumbers arrived to install them they were all broken — bowls and tanks — both toilets. I’ve had numerous calls with customer service and the warehouse to no avail. I’ve asked for a refund and for someone to remove these from my house but they are giving me the run around.
I have had numerous conversations with the company about this. they are saying — they didn’t know about it, my information wasn’t transferred to the warehouse for processing, they cant see my emailed photos, they have no record of my request for a refund. They’ve transferred me all over the place and hung up on me.
I bought these in good faith and it’s
responsibility if they are going to ship goods to get them to me in pristine condition.
IF YOU NEED HOUSE RENOVATION SUPPLY GO SOMEWHERE ELSE

I almost did’nt order from eFaucets… SO GLAD I DID! Amanda was great in helping me with my order. She made sure my items Blanco Biscuit Granite Composite Sink was in stock and they would ship to Hawaii… no one else did. I ended up having it shipped to my home in California and will take it in cargo on the plane. The packaging looks nice and sturdy and I am very happy to get my products from eFaucets…5 STARS for me. Mary Ann

Horrible customer service. Ordered 3 shutoff valves and after receiving them the center button with he label was crooked on everyone. Requested a refund which basically took a week to get through the process only to be told there was a restocking fee because thats how they are supposed to be. I ask myself, why would I want a crooked H or C when the water is on or off, but according to the geniuses over at
they tell me thats the way it’s supposed to be.

Adding my one star opinion of efaucets to the 121 others. They promised to ship one day after my order was placed. The shipment was delayed and they didn’t notify me. Long story short, it arrived too late for my project. It took them 3 days to answer an email inquiry, Their customer support person told me it had been shipped when FedEx records say otherwise. They want me to pay return shipping and a restocking fee because this is all somehow my fault.
My bottom line is that you should avoid buying anything from them

I bought a Philips pendant lamp 2 weeks ago. It says in stock — ships same day. No correspondence from time of order confirmation. I called to ask where it is and am informed it will be delivered to me within 2 weeks. THEY CHARGED ME ON THE DAY OF MY ORDER — 4 WEEKS before I am to receive it. Buyer beware.

Guess I should have looked at these reviews before I ordered. I was in a tight timeline so I specifically only orders items that said they were in stock and were going to ship 3 – 5 days out.
After one week, I had not received any email telling me the status, whether it shipped, or a tracking number. I called the items were now backordered. Nobody planned on notifying me. Unless I took it upon myself to call, I could’ve been waiting 2 months.
I highly recommend faucetsdirect through
. I get email notifications, their customer service reps take it upon themselves to check my orders continuously. I understand that these companies are distributors and don’t have that much control over their vendors inventory. When 2 of my parts became back ordered on faucetsdirect, they called me immediately and notified me and already had another suggested part in my cart and overnighted it to me for free. I will only use faucetsdirect going forward.

Purchased two Kohler sink grates that took over a month to receive. No problem as the sink itself had been on back order. It came to the point when I couldn’t wait for the sink any longer and I needed to send back the unused sink grates back to eFaucets. Not an easy task! First you need to get a return authorization number. Secondly, I was hit with a 15% restocking fee. Thirdly, the items have to be sent back the same way they were shipped. Because they came from two different warehouses, I need to do the process twice. Over a month went by without a refund, I made a call today. I was told the items had been shipped to the wrong warehouse. I find that hard to believe since I triple checked all paperwork prior to mailing! I was also told today, that only one item can be refunded and the other item could not and would cost me $ 15 to have returned to me! My question is, if the one warehouse sells both items, why did I have to jump through hoops to make two separate returns? Not the customer service I was expecting and I will never use them again! Buyer beware. Pay the extra money and get better customer service!

We ordered a Kohler shower base from eFaucets. When it arrived, it was severely damaged. The deliverer blamed it on eFaucets, eFaucets blamed the deliverer. After much paperwork and almost 2 weeks, we got our replacement.
But it didn’t end there.
We were told by eFaucets that we needed to keep the damaged base for 2 WEEKS in case the driver disputed the claim and decided to come back for it. Ridiculous, but we obliged. After 2 weeks, I checked in before disposing of it and was told to hold onto it for an additional week. After that week, I was told «a few more days». It has now been 3.5 weeks that a shower base has been sitting in our backyard, destroying the grass underneath, in the way of the contractors working on the home and obstructing our kids’ area to play… and they STILL want us to hold onto it «in case», which isn’t an option.
BUY ELSEWHERE.

There needs to be a category for no stars
Ordered over 50 hinges on a Tuesday. They were supposed to ship on Wednesday. Friday I contacted the «NO SERVICE» dept to inquire about tracking information. I was told that the item was discontinued. So, they didn’t have the decency to tell me that when I placed the order, or when the order failed to be processed. They waited until I contacted them
I was told it would be 5 – 7 days before I get my money back
WOW
DON’T waste your time with this classic NO SERVICE company. All that glitters isn’t gold, chrome, or stainless steel

If I could give them a zero I would. So I received my order in a timely manner, but realized that I had ordered the wrong faucet. Wanted to return the item and buy the right one with them. The right one was $ 50 more than the original one I purchased. I didn’t mind paying for the return, but a 15% restocking fee for an exchange. That is ridiculous. I should have read all these reviews first before ordering. I have six baths to equip and they will never get another order from me again. I will order the new faucet from Amazon instead for the same price. Now the faucet is costing me an additional $ 36.75.
NEVER, NEVER order from them unless you plan on never returning a thing. It will cost you!

Efaucets has ACCESS to a lot of nice faucets. I say «access» because every faucet I’ve ordered was ‘out of stock’ and backordered (yes I’ve ordered several at different times). They often won’t give an estimated eta. I don’t think they actually have a stock of anything anywhere. I think they order from the manufacturer for the most part. They surprise-​shipped a faucet to me when I was out of town. Fed Ex left it in a bag by my front gate when they were supposed to hold it until I got back. Not happy about that.
ORDER CAREFULLY. They claim easy exchanges or returns. They don’t mention the restocking fees until much later in the fine print. We ordered 2 faucets that didn’t fit our sinks and would not take them back. Their description was inaccurate/​inadequate.
I probably won’t order from them again.

If I could give 0 stars I would.
Do NOT order from efaucets. They do not respect customer construction schedules and have terrible customer service.
I ordered a Duravit Vero vanity 6 weeks ago and was only told now (2 weeks away from delivery) that there would be an 8 – 12 week delay.
When I asked them to provide me with an alternative solution I received a curt and unhelpful response from one of the sales supervisors, Amanda.

Similar issue to what others experienced. Ordered an item that indicated a lead time of 3 – 4 weeks. Lead times are critical when you’re trying to coordinate around a renovation project. After 5.5 weeks they say it will still be another week before it ships and then 10 days to deliver. 8 weeks instead of 3 – 4. They intentionally mislead consumers with bogus shipping timeframes knowing that by the tame you’ve already waited more than expected you’re now probably stuck with getting it from them. I’ll never fall for their bogus product listings again.

I ordered the wrong item. My fault. But by the time I was able to get the parts installed, the 30 days had passed. The product is still current, but they woudl do no refund whatsoever. Yes, website says 30 days, but most customer-​friendly comanies will still work something out. Not even a discussion from eFaucet. Will definite not purchase from them in the future.
«The bitterness of poor quality remains long after the sweetness of low price is forgotten» — Benjamin Franklin

Purchased a new faucet and they sent me a damaged, previously returned item. Customer service was difficult, argumentative and rude when they should have been apologetic. They want pictures of the damaged product before facilitating a return which is unacceptable in my opinion.

I’m listening to my husband rant and swear… this is not his style, it’s mine. (I must be rubbing off on him, he’s the one with patience!)
One would ASSUME a company with «E» in the name would be e-​commerce friendly. Maybe not Amazon quality but at least able to deal with electronically knowing what’s in inventory, pulling it, shipping it… you know, basic stuff for on-​line sales. (not so much).
Step 1) No hot water in shower and hubby who can fix anything goes to mfg web site, figures out the part needed, sources it on
and orders it for overnight shipping because well New Year’s Eve and we had to turn off water to the house to prevent dripping. Inventory says they had 17 in stock.
Step 2) No Part, No word from
, No Customer Care working… but a really nice plumber came by to fix the problem and said he would trade out the part when it comes.
Start playing the obnoxious on-​hold music now…
Multiple calls, A few empty promises (like an email which never came), A hang up after being on hold for 20 minutes, Customer Service which is apparently completely different from Customer Care and not on the same data base (not sure what the difference actually is)… and when you actually get a rep on the phone hahahahahahha.
(a .com company) in theory takes between 24 and 48 hours to cancel an order for a part they don’t have in stock, won’t get in stock for another 2 weeks and yet shows in their inventory as having 17 of them. Oh, but they have our money… complete with overnight shipping charge.
«If they were the last plumbing supply company on earth, I wouldn’t use them» My husband is ranting (among other things) «Their customer care sucks.»
He’s going back in… making yet another call… I think he is trying for finance this time… I’m afraid to ask.
My suggestion: DON’T.

I was advised by my contractor to order from them. Horrible experience.
Horrible to do returns with — very slow to respond. Customer service team (or rather lack of it) would be best described as rude and apathetic. They are a distribution company apparently not a supplier of anything. My perception is they are only interested in keeping their commission vs. supplying support for customers’ needs. They do not stand behind the products they represent.
Highly recommend NOT DOING BUSINESS with this operation.
After looking at the rest of the reviews, I’m clearly not alone in my opinion.

I ordered my faucet at the end of July… 3 months later and I am still waiting for my faucet. When I ordered the product it said there were over 200 in stock. A week later I still had no tracking number so I contacted them and was told they would not have anymore in until the end of September. Happened again and they were supposed to be in ¹⁰⁄₂₈. Just contacted them again and now they will be in ¹¹⁄₆. No apologies for misinformation. I just want the faucet I paid for in July.
Horrible site. Don’t go there! Please do not give them your money!

Wow, where do I start with these effen jerks?!
Their return policy is non-​existent. Why do they even have a return policy? It doesn’t work and it’s a total scam.
And why do they have a number on their site that says «in stock, Qty 5» when in actuality, it’s ZERO!!!
These people are crooks. Ordered a Kohler sink that was in stock (Qty 54 in stock at the moment— so plenty right?!) WRONG!!! Totally not in stock. We got the sink in like 10 days! HOW EFFING LONG IS THAT?! WE NEEDED IT RIGHT AWAY!
So, I went to Ferguson’s to get the same sink (and for less money) and wanted to return this sink. Lo and behold, you have to ship it back the same way it came, which was via Freight Truck. Fine. Call the freight company, said they don’t go to the East Coast. What’d you mean? Didn’t you come from the East Coast?
Nope, this shipped out of CA! We’re in CA!!! Why did it take 10 days to get it? And better yet, WHY CAN’T WE RETURN IT TO THE PLACE IT ORIGINATED FROM, IN CALIFORNIA!!! Does NOT make any sense!!!
They wanted us to return the item to their actual factory in the East Coast somewhere! What a rip off! The freight fee was over $ 1000!!! WTF… that cost more than the sink.
FAIL. Get your S together, you scammers and liars.