We chose this ultrasound place to get our geneder ultrasound. They were outstanding! Scheduling was so easy and I even needed to reschedule, it was a breeze. Our technician Tane(sp?) was amazing, she made me feel right at home. Their facility is wonderful and the relaxing lullaby music they had playing was sweet. It took the technician a while to determine the gender as the baby was not cooperating well! She had wonderful suggestions for me to do that would encourage the little one to move and one of the worked. We purchased several heart beat animals and they were loved by grandma and great grandma. Such a special thing! Finally there was a missunderstanding about recording the session, my husband and I wanted the 1 week online access to the ultrasound as our family is mostly out of state and unable to join us for the session. The recording was not performed and I called the next day to see if there was a link and was told I didn’t pay for the recording. I was very disappointed but could not afford to pay for another session. The manager of the racine location called me back and said she would schedule another session free of charge to do the entire ultra sound again so we could have the recording. I went back a few days later and experienced the same wonderful technician and experience, they even threw in a DVD for my trouble. It is rare that you actually find a business that will go above and beyond in their customer service. I can’t think highly enough of this place, we will be back!
Angela B.
Évaluation du lieu : 5 Waukesha, WI
My husband and I recently drove from Waukesha WI to Racine to have our ultrasound imaging done as a present to each other. I am currently 35w3 days pregnant and have been wanting a second ultrasound since my 20 week appt. The racine location is very ease to find and so inviting when you walk in. I felt extremely comfortable with our ultrasound tech Nicole and she really made the overall experience just perfect for my husband and I. It was fun too!!! She had me moving in different positions because she was on a «mission» to get the best pictures possible. She spent extra time explaining the screen to us and it was so neat that she could angle pictures just right so that we could see what our little boy will actually look like! We learned some pretty neat things; he is going to have chubby cheeks, dimples and a full head of hair!!! The atmosphere, the people, the equipment(we ordered the heart rate animal, DVD and CD-ROM w colored photos-no copyright) and the overall experience went WAY beyond my expectations. Nicole not only helped us with our US, but she also gave me information regarding newborn photography and maternity pictures. That extra TLC and fantastic bed side manner was just what my husband and I needed. I highly recommend this place to anyone and everyone and I will be telling all my pregnant girlfriends about it :)