Papa John’s Pizza

I have been completely dissppointed with my experience at this particular location. I have ordered twice. The first time was for delivery where I did not receive everything I ordered. Not noticing until after the driver left, I called and received an appology. Nothing more like the items I was expecting to receive. The second time I ordered, I decided on carryout. I understand they were busy because it was a rainy day, but the cashier was completely overwhelmed and rude. I tried to ask something, which he thought was ridiculous, because he turned to a Co-​worker and rolled his eyes like I was second class. I was treated so horribly that I decided to sign up for Unilocal to write this particular review.

I’ve actually ordered from this restaurant a total of two times. I guess this review will be a combination of both experiences from this place, even though I didn’t even get anything the first time. You see, there had been a horrible and embarrassing mistake on my part explaining why the pizza couldn’t get to my door on order number one. Their website is confusing and a pain to navigate. I accidentally selected «carryout» instead of «delivery,» leading them to just let the pizza sit there for a while. To be fair, it was my fault and they were just following instructions, but the selection was defaulted to «carryout,» and the website didn’t make that obvious.
I don’t suppose it’s completely fair to blame problems with the website on this one particular restaurant. What’s fair is to criticize how this restaurant handled those problems. I called them and told them that I had been waiting for over an hour for my pizza to arrive. They told me not to worry because the pizza was already on its way. Strange, but I accepted the explanation. After another hour had passed, I called again to tell them that I had still received nothing after over two hours of waiting. They then realized that the order was made for carryout; the pizza had been sitting there in their restaurant all this time with nobody coming to pick it up. Of course, the restaurant was immensely apologetic for the inconvenience. But I wanted pizza, not apologies. Apparently, their driver for that night had just gone home, meaning that there was nobody left to deliver my pizza.
A couple of problems with that. First of all, why couldn’t they just get somebody else to deliver that pizza instead? Why did it have to be that one original person? Did they think I would have cared at all about who delivered my pizza as long as I got it? I don’t have a car to drive down to Radcliff; that’s the only reason I was ordering food in the first place. Second, why were they somehow unable to change «carryout» to «delivery» for me? Were they just too lazy to do that? Or even if they couldn’t, why couldn’t they just deliver the pizza to me anyway? Does it really matter if they deliver a carryout order if the customer asked for it, especially if that was clearly the customer’s intention in the first place? Third, in a case like this, they should have offered something like free stuff or a discount to make up for the trouble. I got… ha! Nothing.
Against my better judgment, I ordered from these people again today because it was raining hard and I didn’t feel like getting wet to get some food. This time, I made sure to specify that I wanted my order delivered to my door. Actually, even that wasn’t so easy, since their website apparently had a hard time understanding the address I put. I had to put a fake one and mention in the comments to the delivery driver where I really lived. I don’t know why something so simple had to be made so complicated. Even ordering overall is needlessly complicated, since their website isn’t as friendly to guests who don’t want to create accounts as, say, Domino’s Pizza.
Whatever. I quoted them saying the delivery would take 30 – 40 minutes, and true to their word, they got the pizza to my door within 35 minutes of my ordering. Pretty sweet. It was an extra large original crust «The Works» pizza for $ 23.99. The delivery fee on top of that was $ 2.75, and sales tax was another $ 1.61. The total thus came up to $ 28.35, and since I wanted to give the guy a 20% tip for driving onto a military base in the dark and rain, I actually ended up giving him $ 34 total. Yikes! Domino’s is much better about price; I can get stuff from them with a lot more variety for under twenty dollars.
Anyway, the pizza was pretty big and tasted all right. Kind of hard to expect otherwise from an extra large «The Works,» right? It was strangely cold and had a bit of a sweet taste to it for some reason, but I wouldn’t call it bad. Still, nothing remarkable was to be had here, especially after the insane price and ESPECIALLY after the disaster that was my first time ordering from here. I don’t know how something as simple as pizza could be so difficult to get right. Let’s just say that there won’t be a third time. Domino’s and Snappy Tomato are both much better choices in Radcliff that deliver.

All I wanted to do was ask some why a popular item was not on the online menu. After waiting for 10 min on hold, I called back, told them I had already waited on hold. They said they would put the phone down, finish a transaction and get back to me, only to hang up the phone.