Garden State Brickface and Siding

I would give NO stars if possible. The WORST thing I have ever done to my house! We had the salesman at our house for 3 hours… Wish we did our homework first! Everything we got and didn’t get was the opposite of what we were told. Our house looks awful! We were bullied by management and NO ONE stood behind their work… All bull… Do not use this company. Worst mistake ever. We wanted a brick face and we now have what looks like a floor on the front of our house! The price was a total rip off also!

We had all our windows installed by this company and getting them to stand behind their warranty is a HUGE challenge. 2 years ago it took them 7 Months to repair a window that was not installed properly and was leaking. Over 2 weeks ago I contacted their customer service and managers by phone and email to come and make repairs to some of our windows and I’m getting the runaround again. I really wish I had known this before the sales rep came out and sold us on buying All our house widows from them. WE ARE NOT HAPPY AT ALL WITH THEIR LEVEL OF SERVICE. ******Shop around before choosing this company to do work for you*********

The call to brickface begins with a 45 minute sit down w you and your spouse. My contract with them was using their acrylic paint (w 10 year warranty of guarnatee no cracking of paint and mold free) on the whole front side and the adjacent sides (12″ wide on each side that meets the front sode of the house) for three grand. I decided to go with them because i heard about three local paintjobs that went sour… either the painters tool my friends money or did half the job.
Brickface started with powerwashing the walls but never chipped off the old paint. Regardless the brickface paint look very well on my already established stucco. However my two wooden columns looked like a shabby job since the old paint was not removed.
The brickface painter convinced me not to do the adjacent walls since the color would not match the old paint. So when i called lori (business manager) if i can get credit for next years paint job (next year i plan to paint the one side for six grand), the next day unbeknowst to me the wall was already painted.
I also had a problem with them acrylic painting my stucco steps. They filled the cracks and then painted. It was not a smooth job as promised by the sales rep. So when the painter came back he repainted it using benjamin moore paint that had a better look to it. Now i owe them three grand.
I was planning to use them again next year but im not sure due to loris business tactics. This makes me think if their 10 year warranty is just a lie.
Five stars for acrylic paint on my stucco
Five stars on prompt service (paint and fill of cracked stucco within a week of completion)
Four stars for acrylic paint on steps w benjamin moore paint after complaint
No stars for acrylic paint on wooden columns.

Worst mistake I ever made was having these people touch my house. It looked nothing like the pictures I was shown. Be careful before they touch your home.

I had the same experience witht the husband issue. She showed up at my house in jeans and a worn out sweatshirt, telling me, my husband had to be present. She told me, there are laws to protect spouses. Hum, I told her no. She told me I could speak with their office if I wanted to. Hum, if that’s the case, I told her maybe you should just go then… and I wish she had. It was suppose to be an hour and a half, how about three hours. My goodness, it’s a window. The presentation was designed for 11 year olds. Her, touch this, stand and look here, she waited for me to touch or look, even while seeing I was annoyed. It not did matter. She would not quote me on virgin vinyl, said that’s only for people who can’t afford pre-​fab wood. She said this at least ½ a dozen times. She needed to explain the history of windows, and then spent more than a ½ hour bashing vinyl windows… also told me they don’t make wood windows anymore, because we are out of wood??? I could go on, but won’t…she said the company is employee owned. There’s no way I’d let another one of them in my house… the aggressive sales, the lies or exaggerated truths were just a little too much for me… with all of this, she didn’t leave a quote that was supposed to be good for 30 days. Guess she wanted to come back…

I was recommended this company by ServiceMagic for a siding job. One of the first questions I was asked by the representative was whether I was married. I was told by him that their company policy was that they would not give me an estimate unless my husband was present. I found this bizarre and confusing after 12 years of owning a building in Brooklyn and having used many contractors and having never been asked that question or being told that that was a company policy, bar none. Being clearly confused by this I was asked if I wanted to speak with the company president and was transferred to marketing supervisor, who reiterated that they would not show up or provide me an estimate unless my husband was present. Think about it. Bizarre.