Cyber Dish

Had antenna installed twice and have had to have roofer do repairs. Chris ignored my request to put antenna on eave and installed on roof and left. I called back because of bad reception. He returned put up a larger antenna and this time aimed it at channel 4. He did not aim the first one at anything and blamed it on me. I did not tell him where to point it and thought he was a professional. I have now added a second indoor antenna so i get all the local stations which I believe I would have received with the first smaller antenna installed where I wanted it. This was a terrible experience with sloppy and unprofessional work and cost me much more than it should have to get it right and repair my roof.

Purchased a brand new Channel Master CM-​4228HD antenna to go into my attic. Was not getting very good reception. Several channels, including 11 – 1 and 17 – 1 would not come in clearly. So I found Cyber Dish online and gave them a call to come out and troubleshoot the problem.
Chris came out, charged me $ 200, added an amplifier and moved the antenna around a bit in my attic (didn’t actually mount the antenna, just laid it down against something, so it was pointing the desired direction). The signal strength seemed to be good on all of the channels, so I let him go.
Then, just a couple of hours later, I started losing several of the channels again. It’s arguably worse now than it was. This is all very intermittent. Sometimes they all come in clear, sometimes several go out. And of course, it’s worse with the weather is bad.
I also see that there is foil backed plywood all through the attic, and everything I read says that this is a huge blocker of digital signals.
I reached back out to CyberDish, indicating that i was still seeing reception issues and voiced my concern about the foil backed plywood in the attic.
I called Chris today and voiced my concerns. He gave me several things to try to troubleshoot the problem. All good things to try, but all along I’m thinking why after paying $ 200 is it my responsibility to troubleshoot this stuff. When I brought this point up on the call, that’s when things went South. Instead of Chris just offering to come back out and make this right, it just turned into an argument. At one point, he said that it was working when he left. Seriously? He also said that the antenna could be faulty, as if to say that’s not his responsibility. And let’s see, he said that he’s never had this issue with anyone else. OK, what’s the point?
I’ll be happy to give Chris/​CyberDish one more chance to make this right, and once this is working as it should, I’ll be happy to alter my review. But as it stands, I cannot be more dissatisfied with not only the service, but also the follow-​up.

Chris is all about customer service. You can’t go wrong with him. I went off Time Warner to escape constantly rising fees and those infernal HD adapters. I’m 35 miles from the Garner transmitters w/​very few dropouts. Chris made one adjustment to fine-​tune reception, very patient and determined to get it right. He did, though having to deal with trees and a hill in path of reception.

Wowser! Talk about great service. And talk about custom service. From an uncompleted project, I had an antenna and amplifier that I either needed mounted on my roof or in my attic. Chris answered my email request for information, provided a custom quote, scheduled me up for some free time he had the next day, and got everything installed and up and running. It took less than 24 hours! I’ve got a very flexible schedule, so we could get the work done when he had the time. But there’s no doubt that Chris does a great job. I highly recommend Cyber Dish, Inc. You won’t go wrong!

Best customer service I have ever had with any provider. Showed up on time, listened to my needs and tailored a system that best fits my family and my budget. I will definitely refer everybody I know to Cyber Dish Inc.

Top notch customer service with the personal touch everyone is looking for these days! Might as well start at the top!!!