Dunkin’ Donuts

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I am one of the few people that goes to DR for the food, not the coffee. Having said that, I do occasionally get a non fat latte and it’s good enough. The croissants are fabulous! And although they are stingy with the hash browns, they are seasoned to have more flavor than your regular fast food joint so it works!
Customer service is, and has always been, horrible. Like bottom of the barrel bad. Like if you’re in the mood for self punishment you should just go through the drive thru a few times kind of bad. They talk over you, don’t repeat your order, don’t greet you, don’t say thank your or goodbye, don’t quote your change… every time I go it’s like they put a new person at the window with no training and told them to figure it out. It really is something that needs some attention.

Service is bad, lots of people want DD for the name.
But when you walk in, the line is long, and not moving.
Have walked out without the few times I tried going in.

I got served the most repulsive cup of ice coffee that I’ve ever tasted. It tasted as if it had been left on a burner overnight, then put on ice. Seriously, so sour that I couldn’t even choke down more than two or three sips, even though it was my first coffee of the day. Also, the service is very slow here.

Unfortunately the coffee tastes burnt the past two visits. I complained and was offered another. ?? Tkful my donut was fresh but most days they are not. Sadly this is the worst one in Raleigh. The location north of downtown on Capital Blvd is so much better. Get it together or close and put something there we can all use on the southside.

Terrible, terrible service. Rude and unresponsive employees. They could definitely use some lessons in manners and politeness. Food was average. If you have a choice go somewhere else.

I have tried this location many times. I actually stopped coming here for a few years. They remodeled, so I figured surely they have cleaned up their act. Slowest Dunkin Donuts of all time. Unless you are a friend of an employee apparently, then you get fast FREE food. Never coming back to this location.

VERY SLOW service. This last time I went I ordered just 2 plain bagels. With nothing. All they had to do was pick up the 2 bagels and hand them to me. There were 2 people ahead of me. It took them a little over 10 min. They weren’t that busy! 10 min for two plain not toasted bagels. Agh.

We were in desperate need of something — anything! — to kick us in the butt so we could handle a big time change and keep up with our toddler… this was the closest spot so we decided to give it a try (that and we heard great things about other locations of this franchise). Unfortunately, the drinks left us a bit disappointed. The iced drink we got had hardly any coffee in it; it was full of milk with a splash of coffee it seemed. The hot drinks were just average honestly. I guess we just were expecting more so we were disappointed…
We didn’t get donuts here, but if there really is a krispy kreme nearby as another review stated, we probably won’t get around to even trying the donuts here… or trying to try them even!
This place may be okay if you just want a plain coffee and don’t want a donut. Specialty drinks may not be worth it here though…

I have returned several times trying to get several flavors that are popular. However, each visit was met with «we are out of that donut» (kinda like KFC being out of chicken).
The service is not very friendly or welcoming. Basically it is as if the place is purposely trying to avoid running a business with popular items because they seem to be out of stock most of the time.
The drive thru is a nightmare. It is poorly designed. Do not make the mistake of accidentally thinking its a detour. You will be stuck and of course will mess up all the other orders behind you.
Your best best for Dunkin Donuts is the location on Capital Blvd near Highwoods Blvd. Much better selection and better service.

Oh my Jesus. when I’m desperate for coffee before my 12 hour shift I come here, because I know I’ll be up for at least the next three days. The coffee is that bitter and strong. I always order a large iced coffee with a shot of vanilla, and apparently that is extremely confusing. It also tastes different EVERY time I go there.
Bonus star for the rap the dude spit at me the last time I went through the drive thru.
Swag.

Left drive through without ever receiving drinks or even seeing a person inside working.

I gave this place two tries. First was in the drive-​thru. Mistake! Very slow drive-​thru. If you are in a hurry, don’t use it. Coffee was terrible, tasted extremely stale, bitter and was nasty. So was the donut. Heavy as lead, hard as a rock, also stale. Second try: I went inside. Service was fast, because everyone else was waiting in the drive-​thru line. Cashier impatient, kept barking at us, asking what we wanted, as we took two seconds to make up our minds. I don’t know what her big hurry was; as stated, we were the only customers inside and she was not working the drive-​thru. Needless to say, she did not get a tip in her tip jar. I stayed away from coffee. Donut was Rainbow Sprinkles. Hard as a rock, dessicated inside, and the toppings were mangled, as if it had cellophane covering it or it had been dropped, toppings-​down, on the floor. I am hoping it was the former.
Don’t waste your time and money coming here. They are obviously reselling old, stale donuts.

Don’t waste your time donuts are not even close to Krispy Kreme service is chaos even using bare hands to handle donuts this place is disgusting

don’t waste your time, donuts are not close in taste to Krispy Kreme, service is poor, and the place in general is chaos, a man looking like the manager was in front with a dirty shirt untucked, very unprofessional, and employees handling donuts with bare dirty hands, disgusting, i have lived in the area for over 8 years and this place is consistent in poor service!!!

The coffee was really good and wi-​fi is free. I find this a good location to do work in between meetings. I will go back.

I should have known to make the trip to Krispy Kreme instead but Dunkin Donuts was closer and I got what I deserved for choosing speed over substance.
While trying to communicate with the lady at the drive thru I really believe they should change the name to Dumber than donuts. I order raspberry fill and custard fill. What’d I get? Lemon and strawberry! The two sausage n egg biscuits were made scratch from rubber and burnt tire.
Please commit me to Dix Hill if I ever suggest going here again.