Gerber Collision & Glass

Great customer service. Car got broken Into, stole in dash navigation. Insurance company said they wouldn’t replace it, Gerber talked to them and got me a brand new model, quite the upgrade

I had some paint damage around my headlights and was told by the person doing the estimate that they would need to replace my bumper (the headlights sit on the bumper) because they «did not feel comfortable just repainting it.»
There was no damage to my bumper, I had not been in an accident, it just needed to be repainted.

My experience was very similar to Kevin M. I was begged by an employee to lie on a survey given by my insurance company after they had not satisfactorily completed work on my vehicle. After visiting multiple times, and further damages done to my car by this company, I contacted my insurance company to make them aware of their shoddy practices. My car was taken there a final time before I refused to return after I found that the repaired areas of my vehicle are MISSING PARTS! I feel like this is retaliatory on their part after I gave an HONEST review of their facility and my dissatisfaction. I fully intend on following up with the BBB and attorney general on this experience. I have given this shop numerous opportunities to fix my vehicle properly and to their supposed high standards, and instead they have only jeopardized my family’s safety by cutting corners. Consider yourself warned!

To be perfectly honest if I could give lower than one star I would. I have been debating if I should leave a review for this joke of a body shop because I don’t want to waste anymore of my time on them, but I thought if I can help someone else out by warning them about this place.
My experience with this establishment was so terrible I honestly don’t know where to start.
Here are the positives:
The front office staff is very nice and engaging. The two young women who keep things running smoothly do a very good job of it. However, it’s simply amazing how both the management and the auto body techs are so incompetent at what they do.
My wife’s new car was scratched by someone and it required some very light paint work and my insurance company asked me to go to this body shop. The scratch was a very easy fix to do. Well my at first the car was not ready on schedule, which is not a big deal to me. However, I was simply blow away by the way the car was returned to me. First, the paint work was terrible! They used a fast drying clear coat that obviously got away from the tech because it looked terrible and they ended up painting a whole side of a car to try to blend it. The inside of my car was covered in compound (especially the carpet and leather seats). The headliner was also covered in black grease finger prints!!! When I took the car back they all agreed that the car should have never been returned to me in such condition. At the time the estimator told me that insurance companies don’t pay much so sometimes they have to cut corners.
So then they had attempt number two and unfortunately the results were not any better at all. Each time the car was returned to me in worse condition. They kept damaging my car in different and new ways. I wanted to take my car to another body shop to fix the issues, but my insurance company kept insisting me to take it back there. Well after the third failed attempt, the gerber area managers got involved and at that point I finally thought we would get the issues resolved.
When I met with the manager he told me he would call me the very next day to coordinate everything. Well TWO WEEKS go by and I have yet to hear from him. When I do hear from him I just end up getting handed back off to the original estimator. Well unfortunately attempt number four to fix everything THEY screwed up ended up as a total failure as well. There were numerous imperfections in their paint work and my interior ended up being damaged further. At that point I said enough is enough and sold traded in the car. What really upsets me is I had to take a loss of several thousand dollars due to their mistakes!!! I loved my 2012 and we planned on keeping that car for a very long time, but they took a new car and quickly turned it into a POS because of their lack of skill and attention to details.
Also, at no point did management ever follow up with me or follow through with their promises. According to the enterprise rent a car manager (which this shop uses and is located near by) what I experienced is pretty normal.
If you go there, it’s on you, don’t say you haven’t been warned.

Excellent! These people have helped fix my mother’s car a few times. They are really nice and do care very much to make sure the work is done right. If mom could Unilocal,I know she would Unilocal for this place. 5 stars. :)